Overall sentiment across the reviews is highly mixed and polarized, with distinct and repeated patterns of praise and serious concern. A subset of reviewers report warm, attentive, and professional care: staff described as friendly, compassionate, knowledgeable and dedicated; residents engaged by a strong Activities Director and a varied monthly activities calendar; group dining and social programming that residents enjoy; clean, fresh-smelling spaces and a family-like atmosphere for some families. Multiple reviewers explicitly said their loved ones are happy, safe, and well cared for, praising individual employees and drop-in checks that felt reassuring.
Contrasting sharply with those positive accounts, a substantial number of reviews describe severe problems with care quality, safety, hygiene and management. Commonly reported issues include unclean conditions and pest infestations (roaches, fleas), maintenance problems (broken bathrooms), and disturbing allegations of neglect such as residents left unchanged for hours, feces left on residents, and residents wearing the same clothes for weeks. Several reviewers reported alleged abusive behaviors — staff yelling at or being rough with residents, forced feeding or medication, and even staff fights or name-calling. There are multiple safety-related claims as well, including residents escaping regularly, needles found in the parking lot, and concerns about monitoring because reviewers say there are no cameras on the premises and overnight checks were not performed (periods cited from about 7pm to 4:30am).
Staffing and management emerge as central themes linking many of the problems and the variability in care. Reviews frequently cite insufficient staffing levels, high turnover, and specific criticisms of named managers (several complaints about managers such as Candice and Dawn, claims of poor complaint handling, and owners being absent). Some reviewers said shifts were let go or that the new manager created drama and did not follow physician notes; others said the administrator is attempting to hold staff accountable and that things are moving in a better direction. This mix suggests inconsistent leadership and staffing that produce widely different resident experiences depending on timing, staff on duty, or particular units.
Communication and administrative issues are another consistent thread. Families report poor communication with staff and HR, a receptionist who hangs up on callers, and lack of follow-up after incidents. Several reviewers described practices that feel exploitative or unprofessional, such as requesting cash for activities or extra care, missed housekeeping, and no meals on holidays. A few reviewers specifically noted plans to report the facility to federal health authorities or stated the facility should be shut down, reflecting the level of concern by some families.
Dining and activities are generally a relative strength but also show variation: some reviewers praise the food ("awesome lunch") and say residents love the meals and activities, while a minority complained of bad meals. The Activities Director receives multiple strong compliments for engagement and programming, which stands out as a consistent positive even among reviewers with other complaints.
In summary, these reviews reveal a facility with deeply inconsistent performance. Positive reports highlight caring staff, engaging programming, and clean, safe experiences for some residents. Negative reports describe serious lapses in hygiene, safety, basic personal care, monitoring, and professionalism, often tied to staffing shortages and management problems. The most notable and recurring concerns are neglect of basic hygiene and toileting needs, pest infestations, inadequate overnight monitoring and security, abusive or unprofessional staff behavior, and poor responsiveness from management. Prospective families should weigh the polarized experiences carefully, ask targeted questions about staffing levels, overnight monitoring, pest control, incident reporting and follow-up, management stability, and observe current cleanliness and staff-resident interactions on multiple visits and at different times of day before making placement decisions.
