Overall sentiment in the reviews for Summerstone Health & Rehabilitation Center is highly mixed and polarized: many reviewers praise the building, therapy teams, and specific individual caregivers, while a substantial number describe serious lapses in nursing care, responsiveness, and management oversight. The facility's physical environment and rehabilitation program receive frequent positive mention — reviewers repeatedly describe a clean, modern, and comfortable facility with effective physical, occupational, and speech therapy teams that deliver multiple hours of therapy and measurable progress. Several staff members and caseworkers are singled out repeatedly by name for compassionate, professional, and above-and-beyond care, and admissions/social work support is often described as welcoming and helpful. For many short-term rehab admissions, families report good outcomes, thorough therapy, and effective discharge planning when attentive staff and coordinators are engaged.
However, the positive experiences coexist with numerous reports of systemic problems around direct nursing and CNA care. The most consistent negative themes are chronic understaffing, slow or ignored call bells, missed or inconsistent medication administration, and residents being left in soiled linens or clothing for hours. Night and weekend shifts are especially flagged as problematic — reviewers commonly note that after 5pm and on weekends the facility becomes "ghost town"-like with delayed care, absent nurses, and minimal therapy. High staff turnover and reliance on agency staff are cited as contributors to inconsistent care quality. Several reviewers reported serious safety incidents including falls, untreated wounds, bedsores, rehospitalizations, and in the most severe accounts, deaths that families attribute to neglect. These safety concerns are amplified by accounts of alarms left ringing, phones not working for extended periods, and a perceived lack of timely escalation by on-site management.
Management, communication, and coordination are additional areas of significant concern. Many reviewers report poor responsiveness from administrators, social workers, and nurse managers — phone lines not answered, messages unreturned, and a difficulty locating authority figures especially on weekends. Some families describe billing and account errors, missing personal items, and inadequate discharge planning (e.g., no home health referral, rushed discharges, or lack of oxygen/equipment provided at discharge). Conversely, some administrators and middle managers are praised for prompt problem-solving; this underscores that experiences vary widely depending on who is on duty and which individuals are involved. Multiple reviews also describe inconsistent documentation and medication handling (meds left on tables, delayed pain meds), raising risk and trust issues.
Dining, housekeeping, and supplies generate frequent complaints even among otherwise satisfied reviewers. Food quality, temperature, and variety are commonly criticized, with some reporting food that caused vomiting or was described as "disgusting". Housekeeping is portrayed as inconsistent: many reviews applaud the clean, well-kept appearance of the building overall, while others recount episodes of dirty linens, stained towels, lost clothing, and lingering odors. Shortages of basic supplies (e.g., creamer, ice, wheelchairs) and broken equipment (ice machines) were noted, sometimes with impacts on resident comfort. Some reviewers flag staff morale problems, including rude CNAs or bullying behavior among staff, which contributors feel has a direct negative effect on resident care.
A notable pattern is the duality of very positive individual-level experiences vs. systemic-level failures. Where skilled, consistent staff and therapists are present, patients and families report excellent, attentive care and strong rehab outcomes; where staffing holes, poor leadership, or turnover exist, the same facility is described as dangerous and neglectful. Several reviewers advise caution: the site may be appropriate for short-term, therapy-driven rehabilitation if you are prepared to closely monitor care, maintain proactive communication with staff, and confirm medication administration and discharge plans. Families considering long-term placement cite more concerns, noting the risk that decline in nursing-care quality — especially overnight and on weekends — may not be apparent from the facility's aesthetic or from sporadic positive interactions.
Recommendations based on the reviews: prospective residents and families should (1) ask specifically about staffing ratios and weekend/night coverage, (2) identify and document the primary contacts (nurse manager, social worker, therapist) and preferred escalation path, (3) confirm medication administration and wound care plans in writing, (4) watch for timely response to call bells and condition changes, and (5) clarify discharge planning (equipment, home health referrals, oxygen). If considering Summerstone for short-term rehab, verify that the specific therapy team and caseworker who receive praise are involved in the care plan. If considering long-term placement, weigh the facility’s clean, modern environment and therapy strengths against repeated reports of inconsistent nursing care, administrative unresponsiveness, safety incidents, and staff turnover. Overall, the reviews indicate pockets of excellent, compassionate care yet also recurring systemic problems that merit caution and close oversight by families and advocates.
