Overall impression: Reviews of Pine Acres Center for Nursing and Rehabilitation are highly polarized, with a substantial cluster of very positive experiences focused on therapy, cleanliness, and specific caring staff, and an equally large cluster of very negative experiences describing neglect, safety lapses, theft, and poor management. Many reviewers report outstanding short-term rehabilitation outcomes driven by an excellent therapy department and staff who are attentive and skilled, while others describe systemic failures in nursing care and operations that led to serious adverse events. The result is a facility with widely variable performance depending on the unit, shift, or time period noted in the reviews.
Care quality: The most consistent strength across positive reviews is the therapy and rehabilitation program. Multiple reviewers singled out physical and occupational therapy teams and named therapists who produced measurable improvement and positive discharge outcomes. For many short-term rehab patients and their families, the therapy team is the primary reason to recommend the facility. By contrast, nursing and aide care is frequently described as inconsistent. Positive reports cite compassionate, attentive CNAs and nurses who provide solid day-to-day care. Negative reports, however, describe long response times, missed medications, failure to assist with basic hygiene (bathing, hair care, toileting), ignored feeding plans, and in several instances, critical incidents such as feeding-tube mismanagement, oxygen outages, and even resident deaths. These more severe allegations raise safety and negligence concerns for some families.
Staff, culture, and management: Reviews reveal a pronounced variation in staff behavior and management effectiveness. Some administrators and admissions staff (several reviewers named individuals such as Christy, Brittany, and Tara) receive praise for responsiveness, warmth, and clear communication. Other comments note turnover among administrators and nursing leadership, phone lines that go unanswered or have full voicemail, and management that failed to resolve issues in a timely manner. Multiple reviews describe understaffing—particularly at night and on certain shifts—leading to no staff visible on halls, patients left unattended, and extended wait times. Reports of favoritism, rude or demeaning behavior from clinicians, and more serious allegations (racism, drug use on premises, workers hiding) indicate cultural and supervisory problems in some parts of the facility.
Facilities, cleanliness, and environment: Many reviewers describe the building as clean, well-lit, and organized, noting pleasant common areas and private family visitation rooms. Several accounts report the facility smelled fresh, and maintenance responded quickly when needed. However, an equally notable set of reviews describe dirty rooms and bathrooms, infrequent sheet changes, strong or overpowering air fresheners, malfunctioning AC, and even biohazard-level lapses (reports of feces on the floor). This split suggests variability by unit or time and indicates inconsistency in housekeeping and environmental services.
Dining and dietary management: Dining receives mixed to negative feedback overall. Some reviewers praised good meals and dining services, but numerous complaints describe cold food, meals that did not match posted menus, poor food quality (described as slop), and a lack of dietary customization despite physician/dietician directions. Several reviewers reported that dietitian or dietary decisions may have posed risks to residents, and at least one reviewer said dietary instructions were ignored. This inconsistency is a recurring theme and a tangible source of family frustration.
Belongings, security, and communication: A recurring and serious theme is loss or theft of personal items—phones, glasses, clothing—and inadequate follow-through when items go missing. Several reviewers recounted belongings disappearing around the time of a resident's death or discharge, with poor communication and lack of restitution. Communication problems also include staff being difficult or impossible to reach by phone, unreturned calls, management voicemail issues, and poor discharge coordination. Insurance and admission mishandling and fears of eviction or improper billing were also raised by multiple families.
Safety incidents and compliance concerns: Some reviews allege significant safety incidents: delayed emergency responses, oxygen being unavailable for days, feeding plans and tube care not followed, and failure to disclose infectious disease exposure (COVID). A few reviewers explicitly mentioned health code violations or unsafe conditions, and others noted medication errors or nurses lying about administration times. These are high-severity concerns and are described with enough frequency to warrant careful attention from prospective residents and families.
Patterns and trends: There are clear patterns of contrast—excellent therapy and certain compassionate staff versus understaffing, inconsistent nursing care, and management lapses. Some reviewers emphasize a turnaround under new administration and express renewed trust and satisfaction, suggesting improvements in care and operations in recent periods. Others continue to report severe problems, which may reflect lingering staff shortages, inconsistent training, or variability across units and shifts.
Bottom line and considerations: Pine Acres shows strong capabilities in rehabilitation and has many elements families appreciate (clean facilities at times, active programming, and an engaged therapy team). However, the volume and severity of negative reports—missed meds, neglect of basic care, theft of personal items, communication breakdowns, and safety incidents—cannot be ignored. If you are considering Pine Acres for a loved one, plan an in-person visit focused on the specific concerns raised in reviews: observe staffing levels on the unit and during the shifts your family member will need, meet nursing leadership, ask about caregiver-to-resident ratios and on-call physician coverage, request documentation on medication administration and feeding plans, inquire about laundry and inventory procedures for personal belongings, and review recent state inspection and complaint records. Several reviewers do note improvements under newer management, so also ask about recent corrective actions and timelines for sustaining changes.
