Highland Acres Nursing and Rehabilitation Center

    1170 Linkhaw Rd, Lumberton, NC 28358
    • Assisted Living
    • Memory Care
    • Skilled Nursing
    4.0ยท13 reviews

    Supportive staff and welcoming facility

    I had a very positive placement experience - the staff and management are caring, kind, and supportive, the facility is beautiful and welcoming, the food is wonderful, and resident care is clearly prioritized; it's great for short-term rehab or long-term placement, so I highly recommend.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.00ยท(13)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.4
    • Staff

      3.4
    • Meals

      3.5
    • Amenities

      3.5
    • Value

      4.0

    Pros

    • Caring direct-care staff
    • Supportive admissions and adjustment assistance
    • Resident-centered care prioritization
    • Reliable laundry service
    • Effective short-term rehabilitation services
    • Acceptable option for long-term placement
    • Positive staff workplace experiences

    Cons

    • Inadequate staffing levels and shift coverage
    • Gaps in resident monitoring and timely checks
    • Medication-management inconsistencies
    • Delays in implementing safety and fall-prevention measures
    • Inconsistent bathing and personal-care routines
    • Cleanliness, odor, and pest-control concerns
    • Staff conduct and communication tone
    • Management responsiveness and issue-resolution weaknesses
    • Shift-change continuity and handoff gaps

    Summary of reviews

    The reviews present a mixed picture of Highland Acres Nursing and Rehabilitation Center. Strengths frequently cited include compassionate direct-care staff, effective short-term rehabilitation outcomes, and a dependable laundry operation. Several comments indicate that new residents can receive supportive admissions and adjustment assistance and that some staff find the workplace environment positive. At the same time, multiple operational concerns appear repeatedly enough to merit attention from prospective residents and families.

    Care quality is uneven. Positive interactions with caring staff are described alongside systemic issues such as delayed checks, gaps in monitoring, and inconsistent mealtime assistance. Reviewers raised concerns about medication-management practices, including timing and dose administration processes. There are also multiple notes about delays in providing safety equipment and fall-prevention measures, which indicate opportunities to strengthen clinical response protocols and equipment procurement/installation workflows.

    Staffing and staff conduct are important themes. Several accounts characterize direct-care staff as caring but overwhelmed, suggesting that staffing levels and shift coverage do not consistently match resident needs. Reports of disrespectful communication and allegations of biased behavior point to training and culture challenges in some units. Conversely, other comments highlight staff who prioritize resident care and make transitions easier for newcomers, indicating variability across shifts and teams.

    Dining and daily care show inconsistencies. While some residents adapt well to the facility and rehabilitation services are viewed positively for short stays, others experienced missed meals or insufficient mealtime assistance. Personal-care routines, including bathing schedules, appear inconsistent across residents and shifts, which aligns with the broader staffing and monitoring concerns.

    Facility and environmental issues are notable. Reviewers cited sanitation and odor concerns and indicated problems warranting pest-control attention. These observations suggest a need for improvements in housekeeping protocols, environmental maintenance, and infection-prevention practices. The reliable laundry service is a clear operational strength amid these facility-related concerns.

    Management and communication receive mixed evaluations. Some families felt heard when raising issues, but many described slow or ineffective follow-through. Criticism of recent leadership transitions and comments about shift-change excuses and handoff failures point to weaknesses in accountability, complaint resolution, and clinical handoff processes.

    Patterns to consider: the facility may perform well for defined short-term rehabilitation stays where therapy and laundry services are prioritized, but longer-term placements raise questions about sustained staffing, environmental maintenance, and consistent personal-care practices. Prospective residents and families should ask targeted questions about staffing ratios by shift, medication-management protocols, frequency of monitoring and bathing schedules, pest-control and housekeeping procedures, and how management documents and resolves family concerns. Observing mealtimes and conducting visits across different shifts can also help gauge day-to-day consistency.

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    Location

    Map showing location of Highland Acres Nursing and Rehabilitation Center

    Highland Acres Nursing and Rehabilitation Center is located at 1170 Linkhaw Rd, Lumberton, NC, 28358.

    About Highland Acres Nursing and Rehabilitation Center

    Highland Acres Nursing and Rehabilitation Center sits right on Linkhaw Road in Lumberton, North Carolina, and has been a part of the Medicaid program since April 1990, with approval for 90 Medicare and Medicaid beds, though you'll also hear it described as a 95-bed community, probably because of how they staff and set up their rooms, and what's interesting is that the place has changed hands in the last couple of years, which can sometimes shift how things are run, but right now, the Medicare.gov ratings say it has an overall score of 4 out of 5, a perfect 5 out of 5 on recent health audits, and a lower 2 out of 5 on quality, and the staff rating is even lower at 1 out of 5, based on nurse and caregiver hours per resident, like 0.38 staff hours and 2.49 nurse hours daily for each person, so people looking might want to keep that in mind, though there haven't been any reported complaints or fines, which speaks to some stability and safety, and there is a sprinkler system on site.

    The facility offers skilled nursing care for both short and long stays, with services that include rehabilitation, memory care, and even independent living options for folks who don't need as much help, and there's a strong focus on creating detailed care plans tailored to what each resident needs, whether someone's staying for the long haul or needs help recovering for a few weeks, plus supervision by licensed medical staff, registered nurses, nursing assistants, and physical therapists around the clock, and a physician oversees all patient care, which, for people who need regular or special monitoring, helps make sure little things don't get overlooked.

    Rooms at Highland Acres come as private suites or shared accommodations, with options for studio layouts, and all are fully furnished, with kitchenettes, private bathrooms, air-conditioning, internet, telephone, and cable, which can really make things comfortable, and every resident has access to services like daily activity help, medication management, help getting to appointments, 24-hour call systems, supervision, housekeeping, laundry, and meals prepared with organic ingredients, which some folks might appreciate, and amenities include dedicated spaces for group and personal activities, so residents can socialize or enjoy hobbies if they want to.

    Specialized programs help people who are living with dementia or Alzheimer's, with protective environments meant to keep everyone safe and secure, so wandering and getting lost are less of a worry for families, and the place has a reputation for focusing on training caregivers, too, offering certification programs, Medicaid training, and courses on assisted living and home care, which sometimes means staff have more tools to handle different challenges.

    Highland Acres accepts both Medicare and Medicaid, and the facility ranks in the lower half out of nursing homes across North Carolina but is the top-ranked option in Lumberton according to certain measures, and while it doesn't offer unique amenities beyond what's typical for nursing and rehabilitation centers, it does support both seniors who want to live more independently and those who need daily nursing care, helping people with tasks like bathing, dressing, and eating, and supplying help with mobility and supervision at any hour, so anyone looking for a straightforward nursing home that covers the basics well enough may want to consider what Highland Acres offers.

    People often ask...

    Highland Acres Nursing and Rehabilitation Center offers assisted living, memory care, and skilled nursing.

    There are 1 photos of Highland Acres Nursing and Rehabilitation Center on Mirador.

    The full address for this community is 1170 Linkhaw Rd, Lumberton, NC 28358.

    No, Highland Acres Nursing and Rehabilitation Center does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Highland Acres Nursing and Rehabilitation Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact Highland Acres Nursing and Rehabilitation Center directly. There is no cost for this service. We are compensated by the community you select.

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