Highland Acres Nursing and Rehabilitation Center

    1170 Linkhaw Rd, Lumberton, NC 28358
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.11·(19)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      3.8
    • Meals

      3.5
    • Amenities

      3.7
    • Value

      4.1

    Pros

    • Caring and compassionate nursing staff
    • Supportive and helpful frontline caregivers
    • Personalized resident-focused care
    • Effective short-term rehabilitation services
    • Active and engaging activities program
    • On-site physicians and clinical presence
    • Efficient laundry and linen service
    • Welcoming environment with kind administration
    • Pleasant dining and food quality
    • Clean, well-maintained areas in some units

    Cons

    • Inconsistent staffing and staffing shortages
    • Delays in responding to resident needs
    • Medication-management concerns
    • Incontinence-care delays
    • Inconsistent sanitation and odor control
    • Pest-control concerns
    • Maintenance and housekeeping deficiencies
    • Weaknesses in shift handoffs and care continuity
    • Limited managerial follow-through on complaints
    • Equitable treatment and communication tone
    • Elevated regulatory violation rate
    • Gaps in safety-equipment availability

    Summary of reviews

    The reviews reflect a divided picture of care quality at Highland Acres Nursing and Rehabilitation Center. Many families and staff praise the facility for compassionate direct care, personalized attention, and a generally welcoming environment. Positive comments consistently highlight caring nursing staff, supportive frontline caregivers, effective short-term rehabilitation services, and an active activities program. Several reviewers also noted on-site physicians, efficient laundry service, and favorable dining experiences, which are strengths for prospective short-stay and long-term residents alike.

    At the same time, there are recurring operational concerns that prospective residents and families should weigh. Staffing inconsistency and routine shortages are a prominent theme; reviewers describe periods when fewer caregivers are available than expected, which has been associated with delays in responding to resident needs and gaps in routine care tasks. Several accounts indicate problems with medication management and with bedding/incontinence care timeliness, suggesting weaknesses in some clinical and daily-living processes.

    Facility and environment feedback is mixed. Some reviewers describe clean, well-kept areas and an attractive building with good food, while others cite sanitation and odor control inconsistencies, housekeeping and maintenance shortfalls, and pest-control concerns in specific areas. These discrepancies suggest variability by unit or shift rather than a uniformly maintained facility. The activities department and many direct-care staff receive positive mentions for helping residents adjust and for maintaining engagement.

    Management and culture show contrast as well. Several reviewers find the administration welcoming and kind, and some staff describe a positive workplace. However, there are repeated notes about limited managerial follow-through when families raise concerns, weaknesses in shift handoffs and care continuity, and concerns about communication tone. There are also allegations of discriminatory behavior from some accounts, which points to potential issues with equitable treatment that warrant direct inquiry by families.

    Overall, Highland Acres presents strengths in personal caregiving, rehabilitation programming, and certain aspects of operations like laundry and activities, making it a reasonable option for short-term rehab and for families who prioritize engaged direct-care staff. At the same time, the facility demonstrates operational variability—particularly around staffing consistency, timely attention to resident needs, sanitation controls, and complaint resolution—that should be explored during a visit. Prospective residents and families are advised to tour the specific unit of placement, ask about current staffing ratios and recent regulatory findings, inquire about medication-review practices and incontinence-care protocols, and observe mealtime and shift-change practices to assess whether the facility’s strengths align with their needs.

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    Location

    Highland Acres Nursing and Rehabilitation Center is located at 1170 Linkhaw Rd, Lumberton, NC, 28358.

    About Highland Acres Nursing and Rehabilitation Center

    Highland Acres Nursing and Rehabilitation Center sits right on Linkhaw Road in Lumberton, North Carolina, and has been a part of the Medicaid program since April 1990, with approval for 90 Medicare and Medicaid beds, though you'll also hear it described as a 95-bed community, probably because of how they staff and set up their rooms, and what's interesting is that the place has changed hands in the last couple of years, which can sometimes shift how things are run, but right now, the Medicare.gov ratings say it has an overall score of 4 out of 5, a perfect 5 out of 5 on recent health audits, and a lower 2 out of 5 on quality, and the staff rating is even lower at 1 out of 5, based on nurse and caregiver hours per resident, like 0.38 staff hours and 2.49 nurse hours daily for each person, so people looking might want to keep that in mind, though there haven't been any reported complaints or fines, which speaks to some stability and safety, and there is a sprinkler system on site.

    The facility offers skilled nursing care for both short and long stays, with services that include rehabilitation, memory care, and even independent living options for folks who don't need as much help, and there's a strong focus on creating detailed care plans tailored to what each resident needs, whether someone's staying for the long haul or needs help recovering for a few weeks, plus supervision by licensed medical staff, registered nurses, nursing assistants, and physical therapists around the clock, and a physician oversees all patient care, which, for people who need regular or special monitoring, helps make sure little things don't get overlooked.

    Rooms at Highland Acres come as private suites or shared accommodations, with options for studio layouts, and all are fully furnished, with kitchenettes, private bathrooms, air-conditioning, internet, telephone, and cable, which can really make things comfortable, and every resident has access to services like daily activity help, medication management, help getting to appointments, 24-hour call systems, supervision, housekeeping, laundry, and meals prepared with organic ingredients, which some folks might appreciate, and amenities include dedicated spaces for group and personal activities, so residents can socialize or enjoy hobbies if they want to.

    Specialized programs help people who are living with dementia or Alzheimer's, with protective environments meant to keep everyone safe and secure, so wandering and getting lost are less of a worry for families, and the place has a reputation for focusing on training caregivers, too, offering certification programs, Medicaid training, and courses on assisted living and home care, which sometimes means staff have more tools to handle different challenges.

    Highland Acres accepts both Medicare and Medicaid, and the facility ranks in the lower half out of nursing homes across North Carolina but is the top-ranked option in Lumberton according to certain measures, and while it doesn't offer unique amenities beyond what's typical for nursing and rehabilitation centers, it does support both seniors who want to live more independently and those who need daily nursing care, helping people with tasks like bathing, dressing, and eating, and supplying help with mobility and supervision at any hour, so anyone looking for a straightforward nursing home that covers the basics well enough may want to consider what Highland Acres offers.

    People often ask...

    Highland Acres Nursing and Rehabilitation Center offers assisted living, memory care, and skilled nursing.

    There are 4 photos of Highland Acres Nursing and Rehabilitation Center on Mirador.

    The full address for this community is 1170 Linkhaw Rd, Lumberton, NC 28358.

    No, Highland Acres Nursing and Rehabilitation Center does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Highland Acres Nursing and Rehabilitation Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact Highland Acres Nursing and Rehabilitation Center directly. There is no cost for this service. We are compensated by the community you select.

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