The collection of reviews for Harborview Lumberton presents a highly polarized picture in which strong positives coexist with serious concerns. Many reviewers praise the staff, clinical care, and memory-care programming: terms like compassionate, attentive, personalized care appear frequently. Several families and residents report good rehab outcomes, exceptional therapy, neat personal grooming, and a generally clean interior. Multiple reviewers explicitly recommend the facility, cite peace of mind, and single out kitchen staff and meals as strengths. Memory care is a recurring positive theme, with a number of sources calling Harborview one of the better options in the Lumberton area and noting inclusive activities and respectful end-of-life support.
Contrasting those positive accounts are numerous and specific complaints that raise substantive concerns about consistency, safety, and facility condition. A significant pattern is inconsistency of staff behavior: while many staff are described as friendly and caring, other reports describe rude, indifferent, or even abusive employees. Several reviewers allege neglect (residents not regularly checked, missed personal care needs), a poor staff-to-patient ratio at times, and even forceful physical therapy or incidents that resulted in falls or injury. These safety and neglect-type allegations are among the most serious themes and appear alongside calls from a minority of reviewers for new management or facility closure.
Facilities and amenities are another area of mixed feedback. Internally the facility is often described as clean and well maintained, but multiple reviews say the building is outdated, run-down, or in need of repainting, and some note a persistent urine or feces odor. Amenities such as a game room are reportedly lacking, and there are comments describing an uninviting dining atmosphere — characterized by 'mass feedings' and bland colors — even though other reviewers praise meal scheduling and kitchen staff excellence. Renovations are mentioned, indicating management is attempting improvements; however, ongoing renovation work can also explain some current shortcomings and disruptions.
Dining and activities receive both praise and criticism. Several reviewers appreciate scheduled meals, good food, and engaging activities (including occasional guest choir appearances and social events where residents look well-groomed and happy). Others report poor food quality, bland environment, and no real recreational amenities. The activities calendar and inclusive programming are strengths cited enough times to be considered a positive feature, but the variation in resident experience suggests programming quality or participation may be uneven.
Communication and management emerge as a recurring area of concern. While some families say they receive regular updates and feel well informed, others recount delayed responses, poor family notification — including an allegation of failure to notify family of a resident death — and broken promises. These communication lapses amplify other issues (safety incidents, staffing complaints) and contribute to strong negative sentiments expressed by a segment of reviewers.
Overall, Harborview Lumberton appears to offer high-quality care and a compassionate environment for many residents, particularly within its memory-care and rehab services. At the same time, a meaningful subset of reviews documents serious problems: inconsistency in staff behavior, neglect and safety incidents, facility odor and maintenance issues, inadequate amenities, and troubling communication failures. The dominant pattern is variability: outcomes and experiences seem to depend heavily on specific staff members, shifts, and possibly the parts of the facility being used (older wings versus renovated areas). Prospective residents and families should weigh the documented strengths—skilled therapy, dedicated caregivers, memory-care specialization, and positive reports of cleanliness and meals—against the documented risks, and if considering Harborview Lumberton, they should ask targeted questions about staffing levels, incident reporting, recent renovation progress, communication protocols, and what safeguards are in place to prevent neglect and ensure consistent quality across all shifts.
