Overall sentiment across the review summaries is highly mixed and polarized: several reviewers describe the Senior Resource Center as an excellent, well-maintained rehabilitation and hospice facility with caring staff and good programming, while an equal or larger number report serious sanitation, staffing, and safety problems that significantly impair resident care. The reviews reveal two distinct patterns of experience — a set that praises clinical capability, rehab programs, exercise offerings, hospice care, and dining, and another set that documents recurring environmental hazards, inconsistent housekeeping, and concerning staff behaviors.
Facility condition and housekeeping are the most frequently cited problem areas. Multiple reviewers describe severe ant infestations — ants found behind baseboards and in walls, on wardrobes and hampers, in beds, and even on residents’ food — which raises substantial infection-control and food-safety concerns. Shower areas and bathrooms are repeatedly called out for neglect: drains reportedly not emptied, curtains not changed for extended periods (one report of curtains not changed in a year), and black mold noted on curtains. Strong odors of waste and mold, lingering bodily fluids on floors and equipment, feces smells and stains, trash and dirty linen piles, scattered dishes and trays, and dust/spider webs in rooms are also reported. These descriptions indicate inconsistent or insufficient housekeeping protocols in resident rooms and bathrooms even when common areas may appear well maintained.
Staffing and care quality themes are equally mixed. Some families explicitly praise particular staff members as caring and friendly and highlight exceptional hospice staff. Other reviews allege neglectful care — residents left wet and needing changes, slow response times (one cited 45 minutes), CNAs socializing while on duty, and examples of mean or nonchalant staff attitudes. There are reports of limited or minimal physician contact and an unresponsive social worker, as well as lost or dirty clothing. Understaffing is mentioned as a likely contributor to missed baths/showers and delayed responses. A few reviews escalate concerns toward safety and abuse, citing unexplained accidents, withheld care during lockdowns/quarantines, and calls for external investigation by OSHA or state authorities.
Management and administrative issues emerge in multiple summaries. Families report inconsistent enforcement of cleanliness and infection-control standards, lack of accountability, and problems with discharge planning (including forced discharges tied to Medicare issues). Lockdown/quarantine policies implemented during rehabilitation are said to limit visitation and negatively impact care and family oversight. Conversely, other reviewers note the facility’s clinical atmosphere and its suitability as a step-down from hospital care, suggesting there are functional systems and staff capable of providing good care in many cases.
Dining and activities receive generally positive mentions from several reviewers: good food, effective exercise and therapy programs, and well-explained care plans. Alzheimer’s care and hospice services are singled out for positive experiences by some families, indicating that specialty services may be a strong point for the center. However, the positive accounts coexist with serious sanitation and operational complaints, which undermine overall confidence for some prospective residents and families.
In summary, the reviews paint a facility with significant strengths — notably effective rehab programming, some compassionate staff, good dining, and strong hospice services — but also with serious, recurring weaknesses centered on sanitation, pest control, infection prevention, staffing levels, responsiveness, and management accountability. The result is a polarized reputation: some families report exemplary care and would recommend the center, whereas others report unsafe, unsanitary conditions and neglect that they feel warrant external investigation. Prospective residents and families should perform in-person inspections focused on resident-room cleanliness, pest control measures, laundry processes, staff-to-resident ratios, response times to call bells, infection-control practices (including pest, mold, and biohazard cleanup), and how management addresses complaints before deciding. Families should also ask about recent remediation actions for the specific concerns noted (pest eradication, mold remediation, housekeeping schedules, staff training and retention, and oversight mechanisms) and seek references from current residents/families in units similar to the level of care they need.
