Wilkes Assisted Living

    206 Old Brickyard Rd, North Wilkesboro, NC, 28659
    4.1 · 10 reviews
    • Assisted living
    AnonymousLoved one of resident
    1.0

    Great staff, serious safety issue

    I liked the beautiful facility, the caring staff who clearly love their jobs, and the strong therapy program - my dad was well cared for, enjoyed the food and daily exercise. However, during our under-24-hour stay his oxygen dropped to 60, which convinced me I cannot recommend this place due to serious safety concerns.

    Pricing

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    Amenities

    4.10 · 10 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      5.0
    • Meals

      4.0
    • Amenities

      4.1
    • Value

      4.1

    Pros

    • wonderful, attentive staff
    • residents feel safe and comfortable
    • good food/dining
    • strong therapy department
    • effective rehab services
    • in-room exercise bike available
    • daily exercise/activities
    • beautiful facility
    • staff who love their jobs and residents
    • high overall quality of care

    Cons

    • serious safety incident reported (oxygen level dropped to 60)
    • negative brief-stay experience (less than 24 hours)
    • at least one reviewer does not recommend the facility
    • safety concerns raised by an isolated report

    Summary review

    Overall sentiment across the provided reviews is strongly positive, with multiple reviewers praising the quality of care, the rehabilitation services, and the dedication of staff. Positive themes recur: reviewers describe the staff as wonderful, attentive, and passionate about their work; the therapy department and rehab offerings receive explicit praise; and family members report that their relative was well cared for and happy at the facility. The physical environment is also noted as attractive, and residents are described as feeling safe and comfortable.

    Care quality and clinical services are emphasized as strengths. Several summaries highlight great rehab and a strong therapy department, suggesting effective post-acute or restorative services. One reviewer specifically mentioned that their dad was well cared for and loves the place, indicating individualized and attentive caregiving. The overall phrases "great care" and "staff quality" appear repeatedly, supporting a picture of consistently delivered clinical and personal care.

    Staff and culture are a clear positive in the reviews. Multiple comments indicate staff enthusiasm and dedication—phrases such as "loves job, loves facility, loves residents" and "strives to be the best around" point to a motivated workforce. Reviewers describe staff as wonderful and attentive, which supports the perception of a compassionate, resident-centered culture that contributes to residents feeling safe and comfortable.

    Facilities, activities, and amenities are also noted favorably. The property is described as beautiful, and at least one review references specific fitness amenities (an in-room exercise bike) and daily exercise programming, indicating attention to physical activity and rehabilitation-friendly spaces. Dining is mentioned positively with "good food," which, together with daily activities and rehab options, suggests a well-rounded resident experience beyond basic care.

    However, a notable and serious negative report appears among the summaries. One reviewer recounted a brief stay of less than 24 hours during which an occupant's oxygen level dropped to 60 and concluded by stating they did not recommend the facility. This single report raises an important safety concern that contrasts sharply with the otherwise positive pattern of reviews. While most comments highlight safety and comfort, this isolated account suggests an adverse clinical event or an episode of care that the reviewer found unacceptable.

    In synthesis, the dominant pattern is positive: strong, attentive staff; high-quality therapy and rehab; appealing facilities; active programming; and good dining. These consistent positives create an overall impression of a facility with committed personnel and effective rehabilitation services. The primary caveat from the dataset is a single but serious safety-related incident reported during a very short stay, which ought to be considered when interpreting the generally favorable feedback. The presence of that report does not negate the many positive statements, but it does highlight the importance of verifying clinical safety practices and outcome follow-up when evaluating the facility further.

    Location

    Map showing location of Wilkes Assisted Living

    About Wilkes Assisted Living

    Wilkes Assisted Living sits in North Wilkesboro, NC, inside a healthcare facility that's not a hospital, and provides both assisted living and independent retirement options with individual homes as well as private and semi-private rooms. The facility has 14 private rooms and 88 semi-private rooms, all equipped with telephones, televisions, and Wi-Fi, so residents can stay connected and comfortable, and you'll find common spaces like a grand room, beauty and barbershop, a large activity room, and a courtyard for fresh air or socializing. Residents get daily housekeeping and laundry, nutritious meals made by chefs, and dining plans for special diets, and there are designated smoking areas since the facility itself is non-smoking.

    Shena Brewster offers physical therapy as a physical therapy assistant, and Dr. Susan Albert provides family medicine services, with an on-site pharmacy, lab tests, and telehealth for virtual visits if needed, and there's a 24-hour call system for peace of mind or emergencies. Nursing care covers 12 to 16 hours each day, and there's an interdisciplinary healthcare team with medication aides, therapists, and a full-time medical director, plus memory care and a special care unit for residents with Alzheimer's or dementia. Activities are led by an Activities Director, and there are plenty of resident-run programs, devotional and spiritual gatherings, and short-term rehabilitation and long-term care services to help those recovering or staying for a longer period, and residents can use a rehab gym for physical therapy and exercise.

    The facility provides thorough medical care, handling everything from pain management, respiratory checks for coughs and wheezing, joint and musculoskeletal evaluations, sleep disorder assessments including home sleep studies, immunizations, and screenings for vitamin deficiencies, osteoporosis, diabetes, hypertension, cancer, and other health conditions, along with blood allergy tests, EKGs, bone density scans, and screenings for infections or transmitted diseases. Residents get help with daily activities such as bathing, dressing, and managing medicines, and personalized wellness, mental health, and cognitive evaluations are provided for those needing those services. The staff aims to create a warm and welcoming place where residents get support while keeping as much independence as possible, with spaces for socializing or taking part in events, and a beauty shop for personal grooming.

    The community is run by SanStone Home, with Administrator Kendra Byrd managing several departments including Admin, Nursing, Therapy, Activities, and Business Office. Memory care services and incontinence, non-ambulatory, and diabetic care are available, and flexible scheduling and weekend appointments can be arranged. Overall, the environment supports both active seniors and those needing more care because of memory loss or health issues, and families can expect a balance of comfort and health oversight here in North Wilkesboro.

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