Overall sentiment in the reviews is mixed and strongly polarized. Several reviewers describe Autumn Care of Raeford as a clean, organized facility with caring, hardworking staff who go above and beyond—particularly in dietary and rehab services. Amenities are frequently praised: rooms with TVs, whirlpool spa bath, an on-site beauty salon, an activity room, and multiple sitting areas contribute to a comfortable environment for residents. Management is noted as accessible in some accounts, with an administrator and director who intervene and assist when problems are raised. Multiple reviewers who toured the facility reported prompt, informative tours and a generally positive impression for long-term care placement.
However, an important and serious set of negative reports appears repeatedly and cannot be ignored. Several reviews allege staff neglect and even abuse, including claims that residents were not evaluated by a physician, that no X-rays were performed when apparently needed, and that an infection escalated to sepsis requiring IV antibiotics and EMS transport. Other distressing descriptions include residents begging for water or assistance and residents slumped in wheelchairs in hallways. There are also reports that assaults were not communicated to family members. These are clinical- and safety-related concerns that go beyond comfort or convenience and suggest lapses in basic nursing care, monitoring, incident reporting, and possibly staffing adequacy.
Staffing and consistency are recurring themes in the reviews, but they are reported in contradictory ways. Several reviewers praise the staff on specific halls as attentive, quick to respond, and genuinely caring. At the same time, other reviewers describe slow nurse call responses, care being delivered according to staff convenience, and inadequate staffing or equipment. This pattern suggests variability by unit, shift, or individual staff members: some parts of the facility or some teams appear to provide high-quality, responsive care, while other times or areas may experience understaffing or failures in monitoring and response.
The facility’s physical environment and amenities are a clear strength: reviewers repeatedly mention cleanliness, being well stocked with linens and towels, and available amenities that support resident comfort and activities. Room size and building age are noted as downsides by some—small two-person rooms and an older facility layout may be limitations for prospective residents used to newer accommodations. Cost is also raised explicitly in one review (about $6,000/month), which some may view as high given the reports of inconsistent care.
Dining and therapy services receive positive mentions: food is described as wonderful in multiple reviews, and dietary staff are praised for going above and beyond. The rehab department is called patient and kind, indicating good therapy support for some residents. Activities are available and were shown during tours, which supports resident engagement. Management responsiveness is another positive thread—several reviewers say the administrator is available and that the director has intervened when family members raised concerns.
In summary, the reviews present a facility with notable strengths—cleanliness, amenities, positive experiences with dietary and rehab teams, and visible management accessibility—paired with alarming, recurrent reports of clinical and safety lapses. The emergent pattern is one of inconsistency: excellent care and responsiveness in some areas or shifts, and serious neglect, inadequate clinical evaluation, or poor incident handling in others. Prospective residents and families should weigh the facility’s amenities and the praised departments against the reports of medical oversights and staffing variability. When considering Autumn Care of Raeford, callers should specifically ask about recent incidents, staffing ratios by shift, clinical oversight and physician access, protocols for responding to nurse calls and medical changes, incident reporting and family notification policies, room options (including two-person rooms), and infection control practices. Where possible, speak to current families, request documentation on recent clinical quality metrics or surveys, and consider multiple visits across different times and shifts to assess consistency of care firsthand.
