Overall sentiment across reviews for Ramseur Rehabilitation and Healthcare Center is sharply mixed, with many reviewers praising individual staff members, the rehabilitation and therapy services, cleanliness, and the facility’s environment, while a significant number of reviewers allege serious care and safety problems, poor communication, and management or cultural issues. Positive commentary frequently centers on the therapy department, engaged and knowledgeable therapists, and measurable rehabilitation progress. Several families describe the facility as clean, pleasant, and home-like, and note specific employees (front desk, admissions, nursing leaders, housekeeping, and administration) who were especially helpful, responsive, and compassionate. Multiple reviewers directly credit improvements to new management or ownership, saying quality of life improved and that staff became more caring or effective following leadership changes.
Care quality and safety present the most pronounced divide. Many reviews depict skilled, compassionate nursing and CNA care, with staff who know residents’ needs and help families feel supported. Conversely, a substantial subset of reviews raise serious allegations: delayed or denied hospice care (including one reviewer who links hospice denial to a death), failures to supervise residents leading to falls and injuries (head injuries, hip fracture), inadequate wound and pressure ulcer management, malnutrition and dehydration, and reports of visible blood on the floor. These reports also include claims of theft or loss of personal belongings and specific failures such as problematic IV/blood draws and delayed transfers to hospitals or other facilities. The severity of these allegations has prompted at least one state complaint according to reviewers, indicating potential regulatory escalation.
Staffing, communication, and culture are recurring themes that help explain the polarity of experiences. Reviewers frequently note short staffing and overworked employees; when staff are stretched thin, families report rushed care, missed assistance with eating or repositioning, and diminished supervision. Several reviews recount rude or dismissive staff behavior, hung-up phone calls, and blame-shifting when issues are raised. At the same time, many other reviews extol the kindness and dedication of named staff members, suggesting inconsistency across shifts, units, or employee cohorts. Workplace culture and HR are criticized in some reviews (claims of underpayment, punitive PTO rules, and a hostile HR atmosphere), which reviewers link to retention and morale problems that can impact resident care.
Facility features, dining, and activities receive largely positive feedback but are not immune to criticism. The building and grounds are frequently described as attractive and very clean, with many families pleased by the variety and quality of meals and the range of activities offered. Several reviewers describe the dining and recreation staff as warm and engaging. However, others report slow meal service and instances where residents were hungry or not assisted to eat—again pointing to staffing or operational inconsistencies rather than universal deficiencies.
Management and responsiveness also show mixed evaluations. Some reviewers praise administrators and specific managers for being responsive and fostering a positive environment, and multiple comments indicate the facility improved under new ownership and management. Conversely, other reviewers describe management as prioritizing revenue (references to Medicare-driven behavior and a perceived emphasis on 21-day Medicare stays), problematic billing practices, and poor support when families raised safety or care concerns. These divergent perspectives suggest variable leadership experiences or uneven implementation of policies.
In summary, Ramseur Rehabilitation and Healthcare Center appears to provide strong rehabilitation services, clean facilities, good therapy outcomes, and in many cases compassionate, attentive staff. However, a nontrivial number of reviewers report very serious problems: alleged neglect, safety incidents, hospice obstruction, poor communication, inconsistent clinical care (including wound and nutrition management), and cultural or staffing issues that degrade day-to-day care. Prospective residents and families should weigh the facility’s documented strengths in therapy and environment against the reported safety and communication concerns. If considering placement, it would be prudent to: (1) ask about staffing ratios and turnover, (2) request clarification on hospice and advanced care handling policies, (3) inquire about incident reporting and transfer procedures, (4) meet directly with therapy, nursing leadership and administrators, and (5) seek references from recent families who had similar clinical needs.
