Overall sentiment in these reviews is generally positive about the human side of care at Heritage of Richlands: multiple reviewers emphasize caring, attentive staff, a family-like atmosphere, and a small community (around 40 residents) that allows staff to provide personal attention. Several reviewers specifically praise staff communication and individual employees (Gina named), and describe tangible improvements in residents — for example, better eating habits and weight gain, residents making friends, and a social environment fostered by daily activities and multiple sitting rooms. The facility is repeatedly described as clean, with both private and semi-private room options and multiple common areas for residents to gather.
Facility- and amenity-related comments are mixed but largely positive about upkeep: reviewers call the building very clean and note useful features such as two sitting rooms and daily programming. At the same time, the physical plant is described as older, and parking is mentioned as a recurring issue. Location receives mixed feedback — one reviewer calls it convenient, while others note it is farther from downtown — so prospective families should judge location suitability based on their own needs.
Food and activities are commonly noted as strengths. Several reviewers describe the food as good or nutritious-looking, and daily activities help drive socialization; reviewers report their relatives making friends and engaging in communal life. The small size of the community is often framed as a benefit here, enabling staff to notice changes in eating or social behavior and react accordingly.
Communication and management show a split pattern in the reviews. Some families report up-to-date communication and an overall impressive staff response once settled; others report significant difficulties contacting the facility by phone (calls "ringing off the hook" or not being answered) and mention confusion around scheduling tours. A few reviews describe an initially rocky start that improved over time, indicating that transitions can be bumpy but often settle down after staff and resident routines are established.
Memory-care suitability is another area with mixed signals. Several reviewers explicitly state that Heritage of Richlands is suitable for memory-care residents and praise the attentive staff and programming. However, at least one reviewer reported that their loved one — described as having frontal-lobe dementia with delusional disorder — was angry about being there and that the setting was "scary" or not suitable for their needs. That same review raises a safety concern. These contrasting accounts suggest the community may be well-suited for many memory-care needs but might struggle with highly challenging behavioral or psychiatric symptoms; families should probe specific experience and protocols for severe behavioral issues before deciding.
In summary, Heritage of Richlands receives strong marks for staff compassion, cleanliness, a small and social community, and nourishing meals and activities. Primary negatives to weigh are phone/communication reliability, parking, the older building, occasional initial transition problems, and potential limitations in handling severe behavioral dementia cases. Prospective families should visit in person, ask about staffing levels, behavior-management protocols and emergency/safety procedures, verify how they handle admissions with challenging behaviors, and confirm current procedures for tours and phone contact before making a placement decision.
