The reviews for PruittHealth - Rockingham show a highly polarized set of experiences with many strong positives but also serious and recurring concerns. A significant number of reviewers praise the staff, admissions team, and rehabilitation services: the admissions process and personnel (repeatedly naming Jerry) receive consistent positive remarks for warmth and smooth transitions, and several nurses (Greg and Mara specifically) are called out as competent. Many family members and residents describe a warm, family-like culture, compassionate caregivers, clean and well-maintained areas, good food, and successful rehab stays that led to discharge home. Administrator Stella is mentioned positively by multiple reviewers, and the facility is frequently described as having long-tenured, dedicated staff who engage residents and prioritize dignity and enjoyment.
Counterbalancing these positive reports are numerous and serious negative accounts centered on inconsistent care quality and safety. Several reviews describe strong clinical and staffing failures: medication delays and inconsistent administration, inattentive or absent day-shift CNAs, poor wound care and bed sores, and alleged severe outcomes for some rehab patients (reports of sepsis and organ failure). There are multiple safety concerns, including claims of unsafe handling that led to residents leaving against medical advice and a reported COVID-19 outbreak. These are not isolated small grievances but substantial clinical quality and safety allegations that families cited as reasons to remove loved ones quickly or not recommend the facility.
Facility condition and hygiene are another area of mixed feedback. While many reviewers describe the building as clean and well-maintained and praise recent remodeling or new private rooms, other reviewers report foul odors (urine and feces, even urine trails in hallways), pest problems (roaches), and equipment failures (a bed front falling into the floor). Several commenters suggested the building needs serious updates or even demolition and rebuild. This contrast suggests variability in experiences that may depend on wing/wing occupancy, time of day, or variation across units and staff shifts.
Staff performance and culture emerge as a central theme with wide variation. Numerous accounts applaud kind, patient, and professional employees who provide compassionate, resident-focused care and maintain open communication with families. Admissions and some nursing/therapy personnel are repeatedly singled out as strengths. Conversely, other reviews describe unprofessional behavior (gossiping, laughing while residents need help), inattentive staff, and a lack of administrative presence or responsiveness. Some reviewers call for staffing and leadership changes, suggesting systemic management or training gaps. Physical therapy staff are generally described as sweet and caring, but there are comments that they sometimes appear undertrained or limited in capability.
Communication and administrative responsiveness also show mixed patterns. Several families report good communication, informed families, and ongoing check-ins from staff and administration. Others cite front desk communication issues, lack of admin presence, and an unknowledgeable Director of Nursing (one review names Kim negatively while others refer to a dedicated Kim), indicating inconsistencies in leadership visibility and effectiveness. These mixed reports imply that families may receive very different experiences depending on timing, who is on duty, or which sub-team manages the resident.
Dining and resident life are frequently praised. Multiple reviewers highlight excellent food, positive atmosphere, and resident engagement—contributing to reports that the facility can be joyful and life-improving for many residents. Rehab stays are often described as successful, with many patients recovering enough to go home, which aligns with the positive reports about therapy staff and clinical teams in certain cases.
In synthesis, the dominant pattern is one of variability: PruittHealth - Rockingham appears capable of delivering excellent, family-centered care, smooth admissions, and strong rehab outcomes in many instances, driven by a core of caring, long-term staff and praised administrators. At the same time, there are repeated and severe reports of inconsistent clinical care, safety lapses, hygiene and pest issues, and leadership/management shortcomings that have led some families to have traumatic experiences. If you are considering this facility, expect the potential for very positive experiences but pay careful attention to the specific unit, staff on duty, and how the facility addresses the negative issues noted (medication timeliness, wound care protocols, infection control, staffing levels, and administrative responsiveness). Request direct answers on staffing patterns, shift coverage, infection-control history, medication administration procedures, wound-care protocols, and walk the unit to observe cleanliness and resident engagement before making a placement decision.
