Overall sentiment from the collected reviews is strongly negative, with multiple reviewers reporting serious concerns about resident safety, hygiene, and basic standards of care at Aurora of Statesville LLC. While a minority of reviewers praise specific staff members and administrative responsiveness, the predominant themes across summaries are neglect, unsafe conditions, and management and financial irregularities. The frequency and severity of the reported problems suggest systemic issues rather than isolated incidents.
Care quality and clinical safety are central concerns. Numerous reviews allege medication errors, unclear medication administration, and instances where medications were not administered. There are multiple reports of significant adverse health outcomes, including bedsores, serious infections such as MRSA and severe UTIs, and at least one reviewer linking neglect to a resident death. Reviewers also describe neglect of basic personal care (missed baths, poor hygiene), inadequate monitoring of residents, and unsupervised residents—situations that increase the risk of falls, infection, and deterioration in vulnerable populations.
Staff behavior and staffing levels emerge as mixed but predominantly negative. Several reviewers name caring, personable, and helpful staff members, and some note an impressive director or responsive administrative personnel. However, these positive comments are outnumbered by reports of staff indifference, unprofessional conduct, and unresponsiveness (including unanswered phones). Staffing problems are tied to understaffing and unproductive staff performance, and there are repeated allegations of theft by staff—including missing belongings, theft on the night shift, and suspected misappropriation or withholding of residents' funds. Such allegations raise serious concerns about oversight, hiring practices, and internal controls.
Facility conditions and infection control are frequently criticized. Reviews describe unhygienic rooms with waste, pervasive urine odors, dirty or soiled bedding, bed bugs, and generally poor cleanliness. Laundry service is described as poor with lost clothes and bedding, and furnishings and equipment are reported damaged or unsafe. Specific safety failings cited include a lack of an emergency call system, an unsafe transportation van, and restraints or chairs that failed to secure residents. These issues collectively indicate risks to resident health and safety and suggest deficiencies in maintenance, infection control, and environmental safety protocols.
Management, communication, and financial practices are additional areas of concern. Multiple reviewers report management problems, denial of responsibility, and poor accountability—especially targeted toward care for Alzheimer’s patients. Financial complaints include being charged after providing notice of leaving, low monthly stipends to residents, requirements to purchase toiletries or pay medication co-pays out-of-pocket, and allegations of withholding or misappropriating resident funds. Some reviewers described the facility as "shady" or suggested legal action and even requested closure. At the same time, a few reviewers say the facility is "in transition" and improving, indicating that administrative changes may be underway but are not yet widely convincing to families.
Dining, activities, and daily life are mentioned less frequently but negatively when they are: several reviews call out poor meals, and concerns about unsupervised residents and accountability for cognitively impaired residents suggest that recreational and therapeutic activities and engagement may be inadequate for the population served.
In summary, the reviews paint a picture of a facility with serious, recurring problems in clinical care, hygiene, safety, staffing, and financial/administrative practices. While there are isolated positive comments about individual staff members and some administrative responsiveness, the preponderance of reports describe conditions that jeopardize resident well-being and trust. The most urgent themes—medication errors, infections/bedsores, theft and financial irregularities, unsanitary living conditions, and lack of adequate monitoring or emergency systems—warrant immediate investigation, corrective action, and oversight to protect residents. Families considering this facility should seek current, independent verification of improvements, and regulatory or legal action may be appropriate given the severity of some allegations.
