The reviews for Mill Creek Manor present a conflicted and concerning picture with a mix of strong personal caregiving experiences alongside serious administrative, safety, and communication problems. On the positive side, multiple reviewers praise direct care staff for being dedicated, compassionate, and attentive—particularly to residents with dementia. These reports highlight staff who encourage hygiene, engage residents in music, singing, and dancing, and who foster visible resident happiness. Several family members express gratitude for employees and note that residents have gained weight and appear well-fed, indicating that the basic daily care and dining experience can be effective for some residents.
However, these positive accounts are counterbalanced by a number of serious and recurring complaints that raise significant red flags about the facility’s management and overall reliability. Several reviewers allege financial irregularities including checks being held, partial payments, and embezzlement. There are also assertions that Social Security or other authorities have been involved or are investigating, and that the facility has changed ownership and names—details that, in combination, have led some reviewers to question whether the facility is lawfully or safely operating. These are serious claims that would warrant verification by authorities or regulators.
Communication failures are a dominant negative theme. Many reviewers report difficulty reaching anyone by phone, being put on hold, hung up on, or simply unable to connect with management or even residents. Complaints describe staff who are unhelpful or refuse to connect callers to residents, and instances where families felt ignored or that concerns were dismissed. This pattern of poor responsiveness and rude behavior exacerbates distress for families who need timely updates and clear lines of communication about loved ones.
Safety and care consistency are other major concerns. While some staff appear to provide good hands-on care, other reviews describe neglect, safety worries, and troubling incidents such as clothing mix-ups—specifically allegations that clothing belonging to deceased individuals was given to residents. There are reports of residents being transported to other facilities and, alarmingly, mention of a relative being missing. These accounts suggest inconsistent policies and procedures for resident tracking, discharge/transfer, and post-mortem handling, any of which would be cause for formal review.
Management and operational transparency are repeatedly questioned. Reviewers cite changes in ownership or facility names and express confusion about who is ultimately responsible. Allegations of financial misconduct and references to external investigations further undermine confidence. The combination of serious administrative complaints with poor phone access and unresponsiveness leads many reviewers to explicitly state that they do not recommend the facility.
In summary, the review set shows a split between strong front-line caregiving—especially around dementia care and resident engagement—and troubling administrative, communication, and safety issues. Families looking at Mill Creek Manor should weigh the positive testimonials about direct care and activities against the recurring and severe allegations regarding finances, missing persons/transfers, ownership changes, and poor responsiveness. These patterns suggest it would be prudent for prospective residents and families to request clear, documented answers about ownership, licensing, incident records, and contact protocols; to visit in person multiple times; and to consult local regulatory agencies or ombudsman programs to verify the facility’s status and any ongoing investigations before making decisions.
