Our Promise Care Homes at Wake Drive

    1600 Wake Dr, Wake Forest, NC, 27587
    4.3 · 6 reviews
    • Assisted living
    AnonymousLoved one of resident
    2.0

    Cozy home, concerning staff issues

    I had a mixed experience. The home is cozy, beautifully decorated, very clean, and felt family-oriented - staff (Colleen Jones especially) were warm, responsive, and kept us informed with 24-hour hands-on care, fresh laundry, made beds and nutritious meals. However I also witnessed worrying issues: staff distracted/on phones, residents with unexplained bruises/cuts, cigarette litter and smoke on the back porch, meals sometimes on paper plates, and I encountered rude/possibly racist owner behavior and delays in hospital care - so I cannot recommend it without serious reservations.

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    Amenities

    4.33 · 6 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.0
    • Meals

      4.0
    • Amenities

      4.0
    • Value

      4.3

    Location

    Map showing location of Our Promise Care Homes at Wake Drive

    About Our Promise Care Homes at Wake Drive

    Our Promise Care Homes at Wake Drive sits in a quiet neighborhood in Wake Forest, NC, and offers a small, cozy setting for up to six residents, with private rooms and a single-story layout, so it's easier for folks to get around and feel at home, and caregivers there always aim to help each person with what they need, whether it's help with dressing, bathing, grooming, or moving around with walkers or wheelchairs, and you'll see they serve home-cooked, nutritionally balanced meals every day and make sure the snacks taste good and fit what residents want. The staff is well-trained and compassionate, helping with memory care, nursing needs, and daily living activities, and they're always around-all day, every day-so no one has to feel alone or wait for help when they need it, and with in-house doctor visits, medication support, wound care, podiatry, and on-site occupational therapy, residents don't have to worry about getting to appointments far away, which is a comfort as folks get older. Each resident has a care plan made just for them, with the team focused on safety and respect and the building set up for easy movement and safety, including sprinkler systems and handicap features, and the aim really is to keep things comfortable, predictable, and friendly.

    People can choose independent living, assisted living, memory care, or nursing home care, and the care assistants help keep everything clean, handle laundry, do the cooking, and keep the place running smoothly, and there's a game and activities room, cable TV, WiFi, a fitness center, beauty salon/barbershop, and even a dining room so people can gather for meals. Residents have access to recreational activities like arts and crafts, health and wellness programs, social events, and even educational classes to keep life interesting, and the team always encourages everyone to join in, but there's never pressure for anyone to do more than they want. There's room for visitors and guest parking, and folks who want to get out for appointments or rides have transportation services, too. Meals are prepared with care, and menus often try to fit residents' tastes and medical needs.

    Security is a priority there, with safety modifications throughout, plus features like secure entry, and for those who need extra support, memory care services are tailored for each resident. The home also takes long-term care insurance. The property offers a comfortable living space, with both private space and communal areas to relax together, with housekeeping and maintenance included. The staff is focused on respectful, compassionate support-for those needing just a little help or requiring close medical care. Every part of Our Promise Care Homes at Wake Drive is designed to help seniors feel safe and respected, in a place that puts their well-being first, with simple comforts and the company of others.

    On the digital side, the community uses tools that help with communication and organization, such as interactive PDFs, ebooks, catalogs, reports, and presentations, plus ways to create and share videos or photos using AI in their office tools. There's support for publishing and selling digital content, with options like custom domains and brand pages, and statistics help keep track of what's working. The setting makes it easy for families and staff to stay informed, using features like a PDF chatbot, secured sharing, and offline reading. There's a range of templates for things like newsletters, magazines, recipes, or photo books, and the system even turns content into income through digital sales, allowing for unique publishing and marketing options for various industries. The staff's goal is to keep things running smooth both in care and in daily operations, giving peace of mind to residents and families alike.

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