Overall sentiment is mixed but leans positive about the caregiving staff and the general appearance of the facility while expressing significant concerns about staffing levels, cleanliness in private areas, activities, and cost. Multiple reviewers praise the team: staff are described as friendly, helpful, super nice, and part of a great care team. Several comments specifically indicate satisfaction with the quality of care and that the facility looks clean and is "very good care," and at least one reviewer notes a family member enjoys the meals. These consistent remarks suggest that frontline caregivers and some operational aspects are performing well and are appreciated by residents and families.
However, a strong and recurring negative theme is chronic understaffing. Reviewers explicitly call the facility "chronically short-staffed," and this shortage appears linked to several downstream problems: there is reportedly no activity director and no entertainment budget, which suggests limited organized programming for residents. Staff shortages are highly likely to affect the availability of activities and social engagement opportunities as well as responsiveness to routine resident needs. The lack of designated activity staff and funding for entertainment is an important gap for residents' quality of life and social stimulation.
Cleanliness is a divided theme. While the facility is described as "clean" in several summaries and the overall appearance is praised, there are specific and alarming complaints about cleaning neglect in private spaces. Multiple reviewers report that bathroom floors and toilets in residents' rooms are not being cleaned reliably, and that staff sometimes neglect to clean loved ones' toilets and room floors. There are also reports of rooms lacking basic supplies such as toilet paper. One particularly concerning detail is the presence of fly-catching strips on the dining room ceiling, which reviewers perceive as unsightly and potentially unsanitary. Taken together, these points indicate an inconsistency: common areas may be maintained to a presentable standard while private rooms and bathrooms receive inadequate attention, possibly as a consequence of staffing shortages or cleaning-priority decisions.
Dining receives mixed but mostly positive mention: at least one reviewer states that a resident "likes the food," which is notable, and meals are included in what's described as expensive room and board. Nevertheless, the perceived high cost is a significant complaint. Reviewers explicitly call out "outrageous" prices for medication administration, room and board, and meals. When combined with reports of service gaps (cleaning, activities), high fees amplify frustration because families expect a higher standard of comprehensive care and facility upkeep for what they are paying.
In summary, Mountain Valley Assisted Living appears to have strengths in compassionate, friendly caregiving staff and a generally tidy appearance in communal areas, with residents satisfied by the food and frontline care. Major concerns center on chronic understaffing, which likely contributes to the absence of an activity director and entertainment budget, inconsistent cleaning practices (particularly toilets and bathroom floors in private rooms), occasional lack of basic supplies, and an unsightly fly-strip presence in dining areas. Cost is another salient issue: families feel the fees for medication administration, room and board, and meals are disproportionately high relative to the level and consistency of services provided. Prospective residents and families should weigh the positive interpersonal care and appearance against these operational and cleanliness issues, and consider asking management specific questions about staffing ratios, cleaning protocols (including private-room bathroom cleaning), activity programming and budgets, and an itemized explanation of fees before making decisions.
