Brookridge Life Plan Community

    1199 Hayes Forest Dr, Winston Salem, NC 27106
    • Independent Living
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Dining room
    • Family private dining rooms
    • Gaming room
    • Garden
    • Outdoor patio
    • Outdoor space

    Community services

    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.79·(67)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.1
    • Staff

      4.0
    • Meals

      4.2
    • Amenities

      4.6
    • Value

      3.8

    Pros

    • Attentive, friendly caregiving staff
    • Responsive maintenance and service departments
    • Skilled physical and occupational therapy services
    • Varied, appealing dining options with attentive wait staff
    • Broad array of on- and off-campus activities
    • Multiple housing types including garden homes and duplexes
    • Attractive, forest-like campus and landscaped grounds
    • Enclosed garden area in memory-care unit
    • Private rooms and dedicated rehab suites available
    • Well-maintained interiors and up-to-date facilities
    • Paid transportation and convenient on-site medical access
    • Pet- and dog-friendly accommodations
    • Strong housekeeping and room-maintenance services
    • Resident-council engagement and input mechanisms
    • Swimming pool, fitness center, and therapy gym
    • Home-like atmosphere with personalized room decor
    • High caregiver–resident continuity in some units
    • Reasonable value for some levels of care with insurance support

    Cons

    • Inconsistent nursing quality across units and shifts
    • Staffing shortages and reduced attentiveness on certain shifts
    • Gaps in clinical responsiveness and medication/pain management
    • Communication and discharge-planning failures
    • Pest-control concerns in dining and some common areas
    • Management and administrative professionalism issues
    • Inconsistent therapy availability and limited PT hours
    • Pricing and billing transparency concerns
    • Religious-programming and faith-practice alignment inconsistencies
    • Variable cleanliness and sanitation-control practices

    Summary of reviews

    Brookridge presents as a scenic, well-appointed life-plan community with a range of housing options and on-campus services that many residents and families find attractive. The campus is frequently described as forest-like and beautifully landscaped, with garden homes, duplexes, apartments, private rehab suites, a pool, fitness and therapy spaces, and pet-friendly accommodations. Public areas are often noted as tastefully decorated and well-maintained, and residents value amenities such as paid transportation, convenient on-site medical access, and active resident-council participation.

    Care and staffing elicit mixed impressions. Numerous reviewers praise warm, attentive caregiving staff, engaged dining servers, responsive maintenance personnel, and skilled therapists who support rehabilitation needs. Memory-care programming also receives positive comments for personalized activities, small-unit familiarity, and an enclosed garden area that supports residents’ routines. At the same time, there are recurring concerns about inconsistent nursing quality between units and across shifts, staffing shortages (particularly nights), and gaps in clinical responsiveness, including pain- and medication-management issues. Families should assess clinical staffing patterns and continuity when evaluating placement.

    Dining and activities are frequently mentioned as strengths: menus are described as appealing, dining staff as attentive, and activity calendars as varied with both on- and off-campus options. However, there are operational concerns that temper these strengths. A subset of reviews cites pest-control issues in dining and some common areas, and a few note variability in housekeeping and sanitation-control practices. Prospective residents may wish to ask the community about current pest-control protocols, kitchen inspections, and cleaning schedules during a tour.

    Management and administration generate polarized feedback. Several residents appreciate accommodating front-desk staff, helpful marketing and service teams, and mechanisms that allow resident input. Conversely, reviewers cite communication breakdowns in admissions and discharge planning, unresolved billing or accounting disputes, and perceived unprofessionalism from some members of upper management. There are also remarks about inconsistency between the facility’s stated faith orientation and how religious programming is administered; prospective residents should clarify the community’s approach to worship and faith-based activities if that is an important factor.

    Taken together, Brookridge offers many features attractive to active seniors and families seeking a campus-style, amenity-rich community with therapy and memory-care options. The main patterns to weigh are the facility’s aesthetic and programmatic strengths versus recurring operational concerns: clinical staffing consistency, management communication, pest-control and sanitation practices, therapy-hour guarantees, and billing transparency. A recommended approach for families is an in-person visit that includes conversations with nursing leadership about staffing models and response times, a tour of dining and kitchen areas, review of therapy schedules and contract terms, and direct questions about administrative and faith-programming policies before making a placement decision.

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    Medicare Ratings

    4·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Brookridge Life Plan Community is located at 1199 Hayes Forest Dr, Winston Salem, NC, 27106.

    About Brookridge Life Plan Community

    Brookridge Life Plan Community is a not-for-profit, faith-based retirement community that's been around for over 70 years, providing a range of living options and health care services for adults age 55 and up, and you know it's set on grounds with lots of green trees, sidewalks, a swimming pool, and easy parking so it's peaceful and quiet for folks who want a slower pace. The community has 245 units, including 132 independent living residences, 36 assisted living units, and 77 nursing beds, plus there's a waiting list for some types if you want to get in right away. All the apartments and garden homes are maintenance-free with open layouts and modern touches, some have balconies or patios, and some are tucked away in a tree-lined spot where it's easy to relax but also stay close to amenities like the dining room, the fitness center, a spa area, a therapy room, and the chapel with its wooden pews and organ.

    Brookridge takes a full-service approach, so meals, housekeeping, laundry, utilities, and transportation are usually included in the fees, and you don't have to fuss over chores when you could join in on resident-run clubs, games, hikes, or arts programs, which adds to the sense of community but gives you space to pick what suits you. The dining room serves restaurant-style meals all day and can handle special diets for those with allergies or diabetes, and there's a chef on site. Residents get access to a swimming pool for exercise, a game room, walking trails, flower and vegetable gardens, and a big lobby where neighbors like to meet up.

    People who need help with daily routines like getting dressed, eating, or remembering to take medicine have access to well-trained staff, licensed nurses available 24 hours, and medication technicians. For those who need more, the Prince Nursing Care Center has private assisted living rooms with baths, and there's skilled nursing care, short-term rehab, physical and occupational therapy, and specialized health services available right on campus. Brookridge is Medicare and Medicaid certified for nursing care, which opens up payment options, and they accept people directly for assisted living or nursing care if they need it.

    Safety and memory care are important, too, so the Kulynych Memory-Enhanced Residence and other secure areas offer support for people with Alzheimer's or dementia. These dementia care units have private rooms, locked fences, special activities for cognitive exercise, and plans for couples' rooms by 2026, all watched over by specially trained caregivers who focus on routines and help each person as needed. The grounds are fenced and supervised, with a 24-hour call system, and community life aims to keep everyone social, independent, and active no matter their needs.

    Brookridge is owned by a corporation but operated as a not-for-profit under the Baptist Retirement Homes group, and they've got a long-standing promise to continue care for life, even if someone's money runs out. The campus is expanding, and with options from independent living to assisted living, nursing, memory, and adult daycare, people can move through different levels of care without leaving the bigger Brookridge community. The focus at Brookridge remains on supporting residents' independence and choices, providing both companionship and care, and helping people enjoy their days without the worry of house maintenance or being alone.

    People often ask...

    Brookridge Life Plan Community offers independent living, assisted living, memory care, continuing care retirement community, and skilled nursing.

    There are 17 photos of Brookridge Life Plan Community on Mirador.

    Yes, Brookridge Life Plan Community allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 1199 Hayes Forest Dr, Winston Salem, NC 27106.

    No, Brookridge Life Plan Community does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Brookridge Life Plan Community. The information above has not been verified or approved by the owner or operator. For exact information, please contact Brookridge Life Plan Community directly. There is no cost for this service. We are compensated by the community you select.

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