Overall sentiment: The reviews for Brookstone of Clemmons are predominantly positive, with many families praising the facility for its warm, home-like atmosphere, excellent meals, and attentive staff. Reviewers repeatedly describe the community as small and intimate (around 20 residents), single-floor and easy to navigate, which many find contributes to a family-like environment where staff know residents and relatives by name. Numerous accounts emphasize compassionate caregiving, 24-hour CNA coverage, day nursing oversight, an assigned physician, and good collaboration with hospice providers and Eventus Health, all of which create confidence in clinical support and continuity of care.
Care quality and staff: A strong theme is that many families experienced highly caring, proactive staff who went out of their way to accommodate needs and provided comfort through transitions and bereavement. Physical therapy/occupational therapy and the activities teams receive praise for meaningful rehabilitation and engagement that helped recover function for some residents. At the same time, reviews point to inconsistency: while many staff are described as friendly and genuinely caring, there are multiple reports of staff who were rude, defensive, or not proactive. A few reviewers specifically called out an administrator as sarcastic or impolite. Some families also noted difficulty reaching staff by phone or getting full explanations for care decisions — indicating variability in communication practices across shifts or personnel.
Facilities and layout: The facility is frequently described as beautiful, clean, odor-free in many areas, and recently renovated in parts (notably the Special Care/Alzheimer's unit). Positive facility features mentioned include large rooms, some with extra sitting areas or sunrooms, large handicap-accessible bathrooms, and a pleasant outdoor area with an open layout and fireplace in shared spaces. However, several reviewers contrasted the assisted living side (desirable) with the Alzheimer’s/memory care side, noting the latter is not as nice as the main assisted living area and that there have been occasional urine/odor issues in memory care. Safety measures such as a separation door between memory care and regular residents were noted positively.
Dining and activities: Dining is a standout strength — many reviewers were “blown away” by the food and said residents looked forward to meals. Activities and entertainment also receive high marks: organized outings (bus rides and fast-food runs), frequent entertainers, harmonica participation, and a consistent activities program contribute to engagement. That said, some family members of memory care residents wanted more craft opportunities and more readily available snacks, suggesting opportunities to tailor activities and offerings for that population.
Community size and social fit: The small size of Brookstone is a double-edged sword. For many it fosters a close-knit, family-like atmosphere where staff and residents form strong bonds. For others, the limited number of residents means limited peer options — some residents reported having no one they could talk to or preferring a single room rather than a two-person arrangement. Roommate situations and variability in room size were a recurrent point, with some families preferring single occupancy while the facility commonly uses shared rooms.
Management, communication, and patterns of concern: Many reviewers praise management for being supportive, locally involved, and communicative, and several specifically noted proactive updates and responsiveness. Conversely, a minority of reviews describe problematic communication (difficulty getting phone answers, defensive staff responses) and isolated incidents of poor care or insufficient explanation about clinical decisions. Parking availability and accessibility were mentioned negatively by a few families. Historical COVID-era visitation restrictions and mask requirements were noted in some comments but are described as situational/temporal.
Overall assessment and considerations: The prevailing impression is that Brookstone of Clemmons offers strong day-to-day assisted living and memory care services with excellent food, solid clinical support, active engagement programming, and a genuinely home-like staff culture for many residents. However, there is important variability: the memory care side has received more mixed feedback about maintenance and odors, and staff interactions and responsiveness are inconsistent according to several reviewers. For prospective families, key considerations are to tour both sides of the community (assisted living and memory care), view specific rooms (single vs. shared), ask about staffing patterns and communication protocols, inquire about recent renovations and odor-control measures in memory care, and confirm parking/visitor logistics. Many reviewers would recommend Brookstone, particularly for those seeking an affordable, small, single-floor community with hands-on staff — but they advise confirming roommate arrangements and clarifying communication expectations to avoid the minority of negative experiences.
