Willow Valley Center for Nursing and Rehabilitation sits at 1900 West 1st Street in Winston-Salem, North Carolina, and has 230 certified beds with an average of about 213 residents each day. This for-profit facility's owned and managed by Simcha Hyman & Naftali Zanziper and has Lily Clark as the administrator. The staff includes various healthcare professionals, like an Assistant Director of Nursing who's an experienced Cardiac Telemetry RN and a former BSN program associate professor, as well as a graduate of Winston-Salem State University, a Master of Biomedical Sciences, and a healthcare administration student. Full-time therapists handle physical, speech, and occupational therapy, and they work to create personalized care plans for both short-term and long-term residents. The center offers memory care, dementia care, skilled nursing, assisted living, and adult day care, along with orthopedic rehab, pulmonary rehab, and post-acute care. There are both private rooms and private bathrooms, and amenities like a residents lounge, daily meals, housekeeping, elevators, a library, a courtyard, family visitation rooms, a hair salon, and a beauty barber service. Residents also get medication management, personal care, an emergency call system, and transportation services. Activities often include community outings and thematic events to encourage social engagement.
Willow Valley Center has a nurse turnover rate of 56.7%, which is higher than the North Carolina state average of 50.9%. Staff nursing hours per resident per day come in at 3.37, a little below the state average of 3.8. The facility has received inspection citations for deficiencies in care, safety, and infection prevention, with records noting issues related to protecting residents from abuse, neglect, exploitation, and violations of resident rights such as dignity and communication. The facility states it's working on these deficiencies by aiming to improve safety, prevent accidents, and protect residents' rights, though inspection reports do document ongoing concerns. Staff here describe the place as friendly, accommodating, and family-oriented, and the care team focuses on both recovery and daily quality of life. Residents have access to a wide range of services and therapies designed for comfort and safety, with plenty of support from skilled professionals and rehabilitation specialists. The center tries to offer an enriching, welcoming setting where people can feel at home while recovering or living long-term.
