Physician house-call availability and care coordination
Strong community feel and resident social groups
Cons
Limited on-site licensed clinical coverage
Understaffing and inconsistent staffing levels
High administrative and leadership turnover
Gaps in wound-prevention and repositioning protocols
Inconsistent medication and medical-device management
Variable housekeeping and laundry reliability
Staff conduct and professionalism
Weaknesses in family communication and care coordination
Inadequate hospice and end-of-life coordination processes
Security and personal-item management gaps
Odor concerns in some areas of the building
Inconsistent activity scheduling and programming continuity
Summary of reviews
The collected reviews present a mixed but consistent portrait of Franklin Manor. Many families praise the facility’s newer, clean environment, secure outdoor areas, and memory-care–oriented layout. Direct-care staff are frequently described as warm, personable, and engaging; activity programming, social groups, and on-site amenities (salon, movie area, piano) receive positive remarks. Several reviewers highlighted spacious private rooms, adequate storage, and generally favorable dining experiences with three meals provided daily. Multiple accounts also note helpful admissions staff and instances of strong care coordination, including physicians making house calls.
Counterbalancing those positives are recurring operational concerns that affect clinical quality and family confidence. A central theme is limited on-site licensed clinical coverage and reliance on CNAs/med techs with less frequent PA or physician presence. Reviewers describe consequences attributed to this model: wound-prevention and repositioning processes that appear inconsistent, falls and supervision gaps, and instances of delayed or inconsistent medication and device management (for example, CPAP oversight). These items point to broader gaps in clinical protocols and supervision rather than isolated events.
Staffing and leadership stability are additional persistent issues. Many comments describe understaffing, frequent turnover among executive and administrative roles, and the arrival of new faces on a regular basis. That instability correlates with inconsistent communication to families, uneven hospice engagement and end-of-life coordination, and variability in how incidents and personal-item concerns are handled. A small number of serious allegations — including missing personal items and questions about staff conduct — amplify family concern about security and professionalism.
Operationally, housekeeping, laundry, and sanitation receive mostly positive feedback but are cited as inconsistent in some accounts (missed changes of clothing, poorly managed laundry, and odor concerns in limited areas). Activity programming and social engagement are strong selling points for many families, though a subset describes less structure or fewer activities than expected. Dining is generally regarded as acceptable to good; reviewers who liked the food praised the chef and meal continuity.
For prospective residents and families: Franklin Manor offers many strengths typical of a newer, small memory-care community — welcoming direct-care staff, a strong sense of community, and attractive physical amenities. At the same time, there are repeated operational patterns worth investigating prior to placement: clarify licensed nursing coverage and frequency of physician/PA rounds, ask about staffing ratios and turnover, review wound-prevention and fall-prevention protocols, inquire about medication and medical-device oversight, understand hospice engagement policies, and review laundry/household procedures and personal-item safeguards. These targeted questions will help families weigh the facility’s notable interpersonal strengths against the operational gaps that several reviewers identified.
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Location
Franklin Manor Assisted Living Center is located at 100 Sunset Dr, Youngsville, NC, 27596.
About Franklin Manor Assisted Living Center
Franklin Manor Assisted Living Center sits at 100 Sunset Dr. in Youngsville, NC, just north of Raleigh, set in a peaceful wooded area close to Wake Forest and U.S. Route 1, which makes visiting easy, and when you come out here you see they've got open living spaces and secure outdoor areas with covered porches, walking paths, landscaped courtyards, and gardens, and all that lends a home-like feeling you don't find everywhere, and that shows they care about keeping folks comfortable, offering both private and companion suites with full bathrooms, furnished rooms that come with HDTVs, telephone, cable, and all utilities included, so there's no confusion about bills. The community serves older adults who need assisted living, memory care, skilled nursing, or respite care, and the place stands alone as an all-memory care community, focusing on helping folks with Alzheimer's and dementia through specialized memory care programs, individualized wellness strategies, and activities that challenge the brain, with caregivers watching over everything through a state-of-the-art security system and emergency call response in every suite.
Residents here get help with medication management, diabetic and incontinence care, as well as daily activities, and there are therapies like physical and occupational right there on-site, which can make transitions after surgery or illness a lot smoother, especially with their Step-Down Program that helps people move from hospital care to home life more easily. Nurses staff the building 12-16 hours a day, but there's always 24-hour supervision and an emergency call system, so help's never far off, and folks use a call system to reach staff any time. Community programs fill up the week with life enrichment activities every day, from arts and music to movie nights, outings, and day trips, not to mention devotional services and visiting clergy for spiritual support, while the library, game room, and fitness room keep minds and bodies moving, and there's transportation to local appointments and shops by community van, which helps residents keep up with life outside their doors.
When you talk about meals, Franklin Manor's always been careful about nutrition, putting out three restaurant-style meals each day with special diets like vegetarian, low/no sodium, no sugar, and pureed meals as options, plus guest meals, with the dining program called "Best Meals and Dining," showing that nutrition really matters here, along with keeping food enjoyable and balanced. There's staff around to offer mental wellness programs, social services, hospice care when needed, and on top of that, folks can bring pets if they want, and there's a beautician onsite so grooming doesn't get overlooked-which matters for feeling yourself. Veterans benefits, long-term care insurance, and private funds can help pay for care, and there's help for families too, with resources and respite care to give caregivers a break, whether that's for a day, a week, or a month if someone needs more time to recover or just needs a hand every now and then.
Franklin Manor's known for its structured activities, friendly trained staff, secure environment, housekeeping, laundry, Wi-Fi, and high-speed internet, and they've won awards like "Best of Senior Living," "Most Friendly," and "Best Activities," which shows families that this is a community where staff really try to build connections and support, not just provide services but make people feel at home and respected as they go about their day, all while making sure their safety, nutrition, and independence are at the front of what they do.
People often ask...
Franklin Manor Assisted Living Center offers assisted living, memory care, and skilled nursing.
There are 23 photos of Franklin Manor Assisted Living Center on Mirador.
The full address for this community is 100 Sunset Dr, Youngsville, NC 27596.
No, Franklin Manor Assisted Living Center does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In North Carolina, the Division of Health Service Regulation licenses adult care and assisted living facilities, posting annual, complaint, and follow-up inspection results.
Investigated and found multiple deficiencies in resident assessment, personal care, medication orders, pharmaceutical care, health care personnel registry, and incident reporting.
10A NCAC 13F .0801 (c)Resident Assessment
10A NCAC 13F .0901(a)Personal Care and Supervision
10A NCAC 13F .1002(a)Medication Orders
10A NCAC 13F .1009 (b)Pharmaceutical Care
10A NCAC 13F .1205Health Care Personnel Registry
10A NCAC 13F .1212(g)Reporting of Accidents and Incidents
19 Aug 2026Follow-Up
19 Aug 2026Follow-Up
Investigated a report of inadequate care planning and medication management; multiple deficiencies were found involving resident assessments, care plans, and administration of medications.
10A NCAC 13F .0801 (c)Resident Assessment
—Care Plan/Resident Plan of Correction
10A NCAC 13F .1002(a)Medication Orders
10A NCAC 13F .1009Pharmaceutical Care
10A NCAC 13F .1205Health Care Personnel Registry
10A NCAC 13F .1212(g)Reporting of Accidents and Incidents
07 May 2026Follow-Up
07 May 2026Follow-Up
Investigated multiple deficiencies involving clutter and hazards, inadequate resident supervision, health care follow-up, residents' rights and dignity, medication administration, and incident reporting.
Type A10A NCAC 13F .0306 (a)(5)Housekeeping and Furnishings
Type A10A NCAC 13F .0901(a)Personal Care and Supervision (a)
Type A10A NCAC 13F .0901(b)Personal Care and Supervision (b)
Type A10A NCAC 13F .0902(b)Health Care
Type A10A NCAC 13F .0902(c)(3-4)Health Care
Type B10A NCAC 13F .0909Resident Rights
Type A10A NCAC 13F .1004 (j)Medication Administration
Type A10A NCAC 13F .1212(a)Reporting of Accidents and Incidents
Type A10A NCAC 13F .1212(e)Reporting of Accidents and Incidents
07 May 2026Follow-Up
07 May 2026Follow-Up
An investigation identified multiple deficiencies related to resident care and safety, including issues with hydration/medication administration and supervision, leading to non-compliance findings across several cases.
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19 Feb 2026Follow-Up
19 Feb 2026Follow-Up
Investigated and found deficiencies in staffing, supervision, health care referrals, nutrition, resident rights, and incident reporting.
10A NCAC 13F .0403(a)Qualifications Of Medication Staff
10A NCAC 13F .0901(b)Personal Care and Supervision
10A NCAC 13F .0902Health Care
10A NCAC 13F .0904(e)(4)Nutrition And Food Service
10A NCAC 13F .0904(e)(4)Nutrition And Food Service
10A NCAC 13F .0909Resident Rights
10A NCAC 13F .1205Health Care Personnel Registry
10A NCAC 13F .1212(a)Reporting of Accidents and Incidents
10A NCAC 13F .1212(e)Reporting of Accidents and Incidents
19 Feb 2026Follow-Up
19 Feb 2026Follow-Up
The investigation identified several deficiencies including inadequate staff qualifications for medications, insufficient personal care supervision, and gaps in health-care incident notifications.
10A NCAC 13F .0403(a) Qualifications of Medication StaffQualifications of Medication Staff
10A NCAC 13F .0901(b) Personal Care and Supervision - Type A2Personal Care and Supervision (Type A2)
10A NCAC 13F .0902(b) Health CareHealth Care
19 Dec 2025Construction
19 Dec 2025Construction
Identified multiple safety and facility deficiencies, including exit door release, missing sanitation reports, missing handrails, wanderer alarms, cleanliness issues, incomplete fire drills, and numerous electrical, fire safety, and ventilation system problems.
10A NCAC 13F .0301Application of Physical Plant Requirements
10A NCAC 13F .0302 DESIGN AND CONSTRUCTION( f)Current Sanitation and Fire Safety Reports
10A NCAC 13F .0305 PHYSICAL ENVIRONMENT (h)Entrances-Steps, Porches with Handrails
10A NCAC 13F .0311 OTHER REQUIREMENTS (g)Exhaust Ventilation
22 Oct 2025Complaint
22 Oct 2025Complaint
Investigated a deficiency related to pre-admission medical examination timing and found that one resident did not have a medical exam completed within the required 90 days before admission.
Type A—Pre-admission medical examination timing
22 Oct 2025Complaint
22 Oct 2025Complaint
Investigated the matter and found multiple deficiencies across medical exams, supervision, health care follow-up, nutrition, and reporting of accidents and abuse.
10A NCAC 13F .0703 (b & c)Tuberculosis Test, Medical Examination And Immunizations
10A NCAC 13F .0901Personal Care and Supervision
10A NCAC 13F .0902Health Care
10A NCAC 13F .0904(b)(1)Nutrition and Food Service
10A NCAC 13F .0904(d)(3)Nutrition and Food Service
10A NCAC 13F .0904(e)(4)Nutrition and Food Service
10A NCAC 13F .1205Health Care Personnel Registry
10A NCAC 13F .1212(a)Reporting of Accidents and Incidents
10A NCAC 13F .1212(d)Reporting of Accidents and Incidents
10A NCAC 13F .1212(e)Reporting of Accidents and Incidents
14 Aug 2025Follow-Up
14 Aug 2025Follow-Up
Concluded that deficiencies were corrected and no further action is required.
19 Apr 2023Inspection
19 Apr 2023Inspection
Identified deficiencies in medication administration and storage during a survey, including unsafe handling of medications, failure to follow orders, and improper crushing of medications.
Observed multiple deficiencies: therapeutic diets were not served as ordered for a resident, medications were not administered as prescribed, and medications were not securely stored during administration.
10A NCAC 13F .0904(e)(4)Therapeutic Diets
10A NCAC 13F .1004Medication Administration
10A NCAC 13F .1006 (b)Medication Storage
08 Dec 2021Follow-Up
08 Dec 2021Follow-Up
Investigated multiple concerns about supervision, health care notifications, medication handling, infection control, and controlled substances. Found several deficiencies in supervision, patient care, and safety practices.
Type A10A NCAC 13F .0901(b)Personal Care and Supervision
Type A10A NCAC 13F .0909Resident Rights
Type A10A NCAC 13F .0902(b)Health Care
10A NCAC 13F .1004(a)Medication Administration
Type A10A NCAC 13F .1008 (c)-(d)Controlled Substance
10A NCAC 13F .1801(b)Infection Prevention and Control Program
03 Sept 2021Follow-Up
03 Sept 2021Follow-Up
Found deficiencies related to resident care and supervision, including concerns about supervision and safety for a specific resident.
Type A10A NCAC 13F .0901Personal Care and Supervision
23 Dec 2020Follow-Up
23 Dec 2020Follow-Up
Investigated issues found gaps in supervision for a resident with a history of falls and unclear medication orders for another resident.
Type B10A NCAC 13F .0901(b)Personal Care and Supervision
10A NCAC 13F .1002(a)Medication Orders
23 Dec 2020Follow-Up
23 Dec 2020Follow-Up
Investigated a reported resident care concern and found issues with documentation and follow‑up on falls and related orders.
—Documentation and care plan deficiencies
03 Sept 2020Complaint
03 Sept 2020Complaint
Investigated a complaint about supervision and health care needs. Found failures in supervising a resident with falls, arranging PT/DME follow-up, and administering a medication.
Type B10A NCAC 13F .0901(b)Personal Care and Supervision (b)
Type B10A NCAC 13F .0902(b)Health Care (b)
Type B10A NCAC 13F .1004(a)Medication Administration
03 Sept 2020Complaint
03 Sept 2020Complaint
Investigators found serious lapses in supervision and follow-through for resident care, including inadequate monitoring after falls and missing follow-up for therapy needs and equipment.
B—Continued findings related to supervision and fall risk
B—Fail to ensure referrals and follow-up for PT and DME
23 May 2019Follow-Up
23 May 2019Follow-Up
Identified deficiencies related to wander alarms not sounding, emergency lighting failures, and a door that fails to latch.
Found multiple safety and maintenance deficiencies, including nonfunctional wanderer alarms, unsecured oxygen, damaged walls/ceilings, and failing emergency lighting and fire safety components. Observed several doors and latching issues along with unaddressed hazards.
Identified multiple safety and maintenance deficiencies, including issues with alarms, fire/safety equipment, and building upkeep that required attention.
10A NCAC 13F .0306Housekeeping and Furnishings
10A NCAC 13F .0311Other Requirements
10A NCAC 13F .0300Physical Plant
05 Feb 2018Complaint
05 Feb 2018Complaint
Investigated concerns about supervision and health care for residents. Found serious failures in supervision, health care referrals, feeding assistance, and respect for residents’ rights.
Type A10A NCAC 13F .0901(b)Personal Care and Supervision
Type A10A NCAC 13F .0902 Health Care (b)Health Care
Type A10A NCAC 13F .0902(c)(3-4)Health Care
Type A10A NCAC 13F .0904(f)(1)Nutrition and Food Service
Type AG.S. 131D-21(2)Declaration of Residents' Rights
Type AG.S. 131D-21(4)Declaration of Residents' Rights
05 Feb 2018Complaint
05 Feb 2018Complaint
Investigated allegations of unsafe supervision and resident falls; findings show ongoing deficiencies in monitoring, documentation, and communication.
—Resident safety and supervision deficiency
—Documentation and care planning deficiencies
—Safety monitoring deficiencies
25 May 2017Construction
25 May 2017Construction
Identified deficiencies in wall/ceiling repair, fire drill documentation, emergency lighting, and exhaust ventilation.
10A NCAC 13F .0306Housekeeping and Furnishings
10A NCAC 13F .0309PLAN FOR EVACUATION/Rehearsals on Each Shift
Investigated numerous deficiencies across staffing, personal care, health care follow-up, medication administration, nutrition, and resident rights, including neglect and safety concerns leading to resident harm.
Type B10A NCAC 13F .0604(2-e)Personal Care And Other Staffing
Type B10A NCAC 13F .0901(a)Personal Care And Supervision
Type A10A NCAC 13F .0902(b)Health Care
Type A10A NCAC 13F .0902(c)(3-4)Health Care
Type B10A NCAC 13F .0904(d)(3)(A)Nutrition And Food Service
Type B10A NCAC 13F .0909Resident Rights
Type B10A NCAC 13F .1004(a)Medication Administration
Type B10A NCAC 13F .1004(j)Medication Administration
Type B10A NCAC 13F .1308(a)Special Care Unit Staff
Type AG.S. 131D-21(2)Declaration Of Residents' Rights
Type AG.S. 131D-21(4)Declaration Of Residents' Rights
14 Dec 2015Follow-Up
14 Dec 2015Follow-Up
Investigated the complaint; no violations cited.
21 Sept 2015Follow-Up
21 Sept 2015Follow-Up
Identified multiple deficiencies across staff qualifications, resident care, wound management, medication administration, nutrition, and staff training during a survey and investigation.
10A NCAC 13F .0901(a)Personal Care and Supervision
10A NCAC 13F .0902(c)(3-4)Health Care
10A NCAC 13F .0904(c)(7)Nutrition And Food Service
10A NCAC 13F .0904(d)(3)(A)Nutrition And Food Service
10A NCAC 13F .1004(a)Medication Administration
10A NCAC 13F .1309Special Care Unit Staff Orientation And Training
G.S. 131D-21(2)Declaration of Residents' Rights
G.S. 131D-21(4)Declaration of Residents' Rights
21 Sept 2015Follow-Up
21 Sept 2015Follow-Up
Investigated deficiencies identified in staff qualifications, resident care, nutrition and food service, medication administration, special care unit training, and resident rights during the 9/21/15 survey.
10A NCAC 13F .0901 (a)Personal Care and Supervision
10A NCAC 13F .0904 (d)(3) (A)Nutrition and Food Service
10A NCAC 13F .1004 (a)Medication Administration
10A NCAC 13F .1309Special Care Unit Staff Orientation and Training
GC 131D-21 (4)Declaration of Resident Rights
08 Sept 2015Follow-Up
08 Sept 2015Follow-Up
Found that the commercial kitchen hood's fire extinguishing system was not properly inspected or maintained, and monthly inspection records were not documented since March 2015.
10A NCAC 13F .0311Other requirements
08 Sept 2015Follow-Up
08 Sept 2015Follow-Up
Found multiple deficiencies in life-safety testing, including several battery and power-related failures; many individual tests were completed and reported as passed.
22 Apr 2015Construction
22 Apr 2015Construction
Identified several safety and maintenance deficiencies during a biennial survey, including corridor obstructions, unsafe door devices, ventilation issues, and sprinkler system concerns.
—Corridors—Free of equipment and obstructions
—Building Equipment Maintained Safe, Operating
—Exhaust Ventilation
—Must Have Current Sanitation and Fire Safety Reports
22 Apr 2015Construction
22 Apr 2015Construction
Observed multiple deficiencies in sanitation and fire safety records, emergency preparedness, building equipment, and ventilation that could affect safety and evacuation.
10A NCAC 13F .0302Must Have Current Sanitation and Fire Safety Reports
10A NCAC 13F .0305Corridors free of equipment and obstructions
10A NCAC 13F .0309Plan for Evacuation and Fire Safety Rehearsals
Identified deficiencies in TB testing for several residents upon admission due to missing or incomplete documentation.
10A NCAC 13F .0703(a) Tuberculosis Test, Medical Examination & ImmunizationsTuberculosis Test, Medical Examination & Immunizations
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