Overall sentiment across reviews is mixed but leans positive, especially regarding the newer construction, amenities, and many members of the care team. Multiple reviewers highlight a striking contrast between a brand-new, state-of-the-art wing and older sections of the community. The physical setting receives consistent praise: hilltop location with scenic fall views, attractive architecture, well-kept grounds, and a town-square design that includes on-site shops, an ice cream parlor, and a movie theater. Many residents and families appreciate the spacious new suites, large bathrooms, in-room thermostats, and conveniences such as HDTV and reliable in-room Wi‑Fi.
Amenities and programming are frequent strengths cited. The community offers a wide range of services — chapel, salon, a bar for ice cream/coffee, restaurant-style dining, water and physical therapy, multiple recreation rooms, a cinema, and many scheduled activities including pool and land exercise classes, balance and strengthening programs, euchre, Bible study, and other social groups. Reviewers repeatedly praise the social atmosphere and opportunities for engagement; several describe the environment as home-like, loving, and great for visiting or long-term residency. Dining is generally described positively (good food, alternatives offered, accommodating staff), and communal spaces such as reception areas and large gathering rooms are enjoyed by families.
Care quality and staffing show a clear pattern of both strong praise and troubling variability. Many reviews shower the nurses, therapists, aides, and social workers with praise — citing caring, compassionate, professional, and helpful staff who treat residents with dignity. Several accounts describe excellent care, sensitive accommodations (for example allowing family lunches), proactive management, and strong teamwork that upholds the facility’s stated values. However, there is a notable countervailing thread: complaints about understaffing, inconsistent training, use of late agency aides, and staff who are perceived as rude, lazy, or disrespectful. A subset of reviews reports more serious care concerns including observed bedsores and neglect, which suggests uneven performance or gaps in supervision. Employee morale and management practices are also mixed in reviewers’ eyes — some say the facility treats employees well, while others report disrespectful bosses, unfair treatment, and wage or vacation disputes.
Management and operational issues show similar contrasts. Several reviewers compliment administration as kind, communicative, and supportive of resident groups, especially during crises such as a COVID outbreak when communication by phone, window visits, and Zoom were used. Others, however, report poor management, inconsistent training, poorly distributed common areas, and employment problems (firing, denied or unpaid vacation). Cost is another recurring concern: the community is described as expensive (some citing rates above $7,000/month), and several reviewers question the value when residents are placed in smaller, dated rooms in the older section. There is also mention of mixed cleanliness reports — mostly clean and gorgeous suites in many accounts, but a few reports of filth or neglected rooms by others.
Notable operational details that families should consider: the facility responded to COVID with visiting restrictions and experienced an outbreak at one point (though some families reported their loved ones did not contract COVID), cell-phone reception may be poor despite good Wi‑Fi, and service quality appears to vary between the new and old wings. The strongest takeaway is that Town Square at West View offers excellent physical spaces and a broad roster of amenities and programs, and many residents experience exceptionally caring staff and high-quality therapy and dining. At the same time, prospective residents and families should investigate the specific unit (new vs older section), ask detailed questions about staffing levels and turnover, tour typical rooms in both wings, clarify costs and what’s included, and probe management practices and recent quality/inspection records to ensure consistency of care and value for price.
