Compassionate, attentive, clean, welcoming community
I moved my parent here and have been very pleased - the staff are compassionate, attentive, and genuinely caring, the move-in was smooth, and communication gave us real peace of mind. The community is clean, safe, and welcoming with bright apartments, tasty meals, helpful activities and reliable transportation. They even provided dignified hospice care at home; I'm grateful.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Internet
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Pet friendly
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.16·(129)
Overall rating
5
4
3
2
1
Care
4.4
Staff
4.3
Meals
3.8
Amenities
4.1
Value
2.5
Pros
Compassionate, attentive caregiving staff
Strong hospice and end-of-life support
Clean, recently renovated interiors
Customizable dining options and private dining available
On-site salon and personal-care services
Organized transportation and appointment coordination
Well-maintained grounds and walking paths with water features
Pet-friendly accommodations and designated dog amenities
Wide apartment variety with balconies, natural light, and views
Active social calendar with outings and exercise classes
Assisted move-in process and responsive admissions staff
Laundry and housekeeping services
Cons
Inconsistent staffing levels and caregiver availability
Variability in clinical oversight and medication administration
Unclear billing practices and optional fee transparency
Maintenance and accessibility gaps (bathroom thresholds, delayed repairs)
Variable dining execution and inconsistent meal quality
Limited or inconsistently stimulating activities programming
Variable staff conduct and communication tone
Sanitation and odor concerns in some areas
Gaps in incident response, documentation, and family communication
Ambiguous pet-amenity availability and pet-policy clarity
Summary of reviews
Brookdale Medford presents as a well-located, recently refreshed senior living community with a mix of strong operational strengths and recurring operational inconsistencies. Many families and residents praise the facility's clean, bright interiors, ongoing renovations, and thoughtfully landscaped grounds that include walking paths, koi/stream features and outdoor seating. Apartments with balconies or garden views, an on-site salon, laundry and housekeeping services, and organized transportation for medical appointments are repeatedly noted as practical conveniences that support resident independence. Admissions and move-in coordination are frequently described as efficient and supportive.
Care and staffing receive mixed but instructive feedback. Numerous accounts emphasize compassionate, attentive caregivers, timely responses to call buttons, helpful unit-level nurses and strong hospice/end-of-life support. At the same time, there are recurring operational concerns: staffing levels can be inconsistent, nurse turnover is noted, and families describe variability in medication administration and clinical communication. These patterns point to a facility where direct-care relationships and some clinical practices are strong in many cases but not uniformly reliable. Prospective families should assess current staffing ratios, medication protocols, and how clinical incidents are documented and communicated.
Dining and activities are other areas of contrast. The dining program often receives praise for customizable meals, a committed kitchen manager, and appealing private-dining occasions; several reviewers describe tasty, elegantly presented meals. Counterbalancing that, other reviewers report uneven meal quality, menu substitutions, limited choices at times, and occasional poor execution. Activity programming includes exercise classes, outings, movies, music, crafts and guest speakers, and many residents enjoy these offerings; however, other accounts describe the activities as sparse or insufficiently stimulating for some residents. Expect variability in both meal service and programming intensity depending on staffing and resident mix.
Facility maintenance and accessibility are generally positive but with notable operational gaps. The property is described as clean and stylish overall, with dementia-friendly circulation in parts of the building. Several reviewers, however, call out accessibility issues such as shower thresholds, repair delays (fallen curtain rods, drapery faults), and occasional safety or security concerns (access-door control, response to emergency cords). There are also periodic sanitation and odor concerns noted in specific areas. These items suggest checking accessible bathroom configurations, maintenance response times, and building security during a visit.
Management and administrative practices show variability. Admissions and sales staff frequently receive high marks for helpfulness, expedient move-ins, and follow-through. Conversely, some families describe unclear billing, unexpected upcharges or grounds fees, delays in grievance handling, and unsatisfactory managerial communication or tone. A small number of accounts raise serious allegations about incident handling and conduct; these are best evaluated directly with management and through inspection of contracts, fee schedules, and grievance procedures.
Notable patterns for a prospective resident or family: Brookdale Medford offers many of the amenities and human supports expected in a comfortable assisted-living environment—compassionate staff, pleasant grounds, transit and salon services, and a full activity roster—but experiences can vary considerably by unit, by staff shift, and over time. When evaluating the community, confirm current staffing ratios, review medication-administration and incident-response protocols, clarify all fees and pet-policy details (including availability of outdoor dog spaces), inspect bathroom thresholds for accessibility, and ask to see a recent activity calendar. Those steps will help align expectations with the community’s strengths and the operational areas where families commonly request improvements.
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Location
Brookdale Medford is located at 3033 E Barnett Rd, Medford, OR, 97504.
About Brookdale Medford
Brookdale Medford sits in Medford, Oregon, offering retirement-assisted living in a home-like setting with 95 beds, and you'll find assisted living, independent living, skilled nursing, memory care for dementia and Alzheimer's, hospice, and respite care all under one roof, so people can age in place and find the right level of care for where they are in life. Staff, including RNs and caregivers, are available 24 hours a day, which means there's always someone to help with medication, bathing, dressing, or emergencies, and they'll work from individual care plans, revising them as a person's needs change, so each resident gets the attention and support that fits best. The building features private and shared rooms, all with a TV, and housekeeping and housecleaning are included, so residents don't have to worry about daily chores, plus home maintenance staff keep the community comfortable and safe, while an alert and secure access system won't let anyone wander off unnoticed.
Professional chefs plan and prepare homemade meals every day, and there's room service, guest meals, and private dining rooms, so there's a lot of ways to eat, with restaurant-style dining and special dietary options available, including low/no sugar, low/no sodium, gluten-free, and vegan meals. For those who like to be social, there are activity programs, fireside common spaces, libraries, a movie room/theater, meeting and activity rooms, and events and signature programs that look after the body, mind, and soul, with activities to support physical, mental, and emotional well-being. The staff arranges devotional services on-site and offsite, promoting spiritual health, and there's an on-site barber shop and beauty salon, a piano or organ, heated bathing room, bright and cheerful decor, and both indoor and outdoor common areas, including secure patios and gardens, where people and pets can enjoy the fresh air while staying safe.
Brookdale Medford offers complimentary transportation and resident parking, has a secure outdoor activity area, kitchen-centered designs for the dining areas to encourage participation and connection, and meeting rooms for educational or entertainment activities. Residents can choose private or companion rooms, and there's companionship visits, family planning and birth control clinic options, and personalized care plans. The community focuses on clinical excellence and a high quality of life, providing support for daily living as needed, while also giving space for independence, all set up to provide security, warmth, and social connection for residents at every stage.
Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.
The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.
Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.
The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.
Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.
People often ask...
Brookdale Medford offers competitive pricing, with rates starting at a cost of $4,764 per month.
Brookdale Medford offers independent living and assisted living.
There are 21 photos of Brookdale Medford on Mirador.
The full address for this community is 3033 E Barnett Rd, Medford, OR 97504.
No, Brookdale Medford does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Oregon, the Department of Human Services' Aging & People with Disabilities program licenses assisted living and residential care facilities, conducting inspections, complaint investigations, and renewals.
Found inadequate care planning and interventions related to a resident's fall history, leading to an unwitnessed fall and a fractured ankle.
Abuse—Failed to properly plan care
11 Feb 2022Inspection
11 Feb 2022Inspection
Investigated and verified that staffing shortages resulted in failure to provide required services, with housekeeping not done, beds not made, and a resident paying for shower and laundry assistance.
Licensing—Failed to provide appropriate staffing
11 Feb 2022Inspection
11 Feb 2022Inspection
Identified insufficient caregiving staffing to meet 24-hour scheduled and unscheduled needs of residents.
Licensing—Failed to provide appropriate staffing
06 Jan 2022Inspection
06 Jan 2022Inspection
Investigated and verified insufficient staff to meet scheduled and unscheduled resident needs, with slow response to call lights.
Licensing—Failed to provide service
21 Mar 2021Inspection
21 Mar 2021Inspection
Found a deficient medication administration system that resulted in a resident receiving another resident's medication and discomfort.
Licensing—Failed to provide a safe medication administration system
06 Feb 2021Abuse: Neglect
06 Feb 2021Abuse: Neglect
Identified unsafe medication administration practices that led to missed doses and risk of serious harm, and assessed a fine.
Abuse—Failed to provide a safe medication administration system
09 Nov 2020Abuse: Neglect
09 Nov 2020Abuse: Neglect
Investigated and found a lapse in insulin administration for three or more days and an unsafe medication administration system, risking harm to a resident.
Abuse—Failed to administer medication as ordered
10 Sept 2020Inspection
10 Sept 2020Inspection
Found a lack of a safe medication administration system, resulting in a resident receiving another resident's medication and hospital treatment; identified neglect and abuse.
Licensing—Failed to provide a safe medication administration system
08 Sept 2020Abuse: Neglect
08 Sept 2020Abuse: Neglect
Found that the care plan wasn't followed, leading to an unwitnessed fall with a skin tear.
Abuse—Failed to follow care plan
06 Apr 2020Inspection
06 Apr 2020Inspection
Investigated and determined that inappropriate care was provided to a resident, constituting neglect and abuse, and that the resident was not adequately protected from neglect.
Licensing—Failed to provide service
24 Feb 2020Abuse: Neglect
24 Feb 2020Abuse: Neglect
Found neglect and abuse due to failure to provide appropriate care, leaving a resident on a commode for at least 30 minutes and causing discomfort and loss of dignity; a fine was assessed.
Abuse—Failed to provide service
17 Feb 2020Abuse: Neglect
17 Feb 2020Abuse: Neglect
Determined that insufficient supervision led to an unwitnessed fall with serious injury, constituting neglect and abuse; a fine was assessed.
Abuse—Failed to provide service
05 Jun 2019Inspection
05 Jun 2019Inspection
Investigated and found that the provider failed to provide a safe medication administration system.
Licensing—Failed to provide a safe medication administration system
20 May 2019Inspection
20 May 2019Inspection
Found a failure to report suspected abuse and assessed a $750 fine.
Licensing—Failed to report potential or suspected abuse
20 May 2019Abuse: Neglect
20 May 2019Abuse: Neglect
Concluded neglect occurred by failing to administer oxygen as ordered, creating a serious risk of harm; a $250 fine was assessed.
Abuse—Failed to follow care plan
27 Mar 2019Abuse: Neglect
27 Mar 2019Abuse: Neglect
Found neglect of care resulting in injury and a $375 fine was assessed.
Abuse—Failed to provide safe environment
26 Mar 2019Inspection
26 Mar 2019Inspection
Identified insufficient staffing that left residents' care needs unmet.
Licensing—Failed to provide appropriate staffing
28 May 2018Inspection
28 May 2018Inspection
Found violations for failing to provide medical treatment as ordered and neglect of a resident, resulting in serious harm.
Licensing—Failed to provide medical treatment as ordered
04 May 2018Inspection
04 May 2018Inspection
Found an inadequate medication administration system and assessed a $375 fine.
Licensing—Failed to provide a safe medication administration system
26 Apr 2018Inspection
26 Apr 2018Inspection
Found that appropriate care was not provided.
Licensing—Failed to provide service
23 Apr 2018Abuse: Neglect
23 Apr 2018Abuse: Neglect
Identified a deficiency in the medication administration system and assessed a $500 fine.
Abuse—Failed to provide a safe medication administration system
23 Apr 2018Inspection
23 Apr 2018Inspection
Determined that a failure to report potential or suspected abuse occurred, resulting in a $1,000 civil penalty.
Licensing—Failed to report potential or suspected abuse
12 Mar 2018Abuse: Neglect
12 Mar 2018Abuse: Neglect
Investigated abuse/neglect allegations and found failure to provide appropriate skin care. A $1500 fine was assessed.
Abuse—Failed to provide appropriate skin care
12 Mar 2018Inspection
12 Mar 2018Inspection
Investigated a failure to report potential or suspected abuse and assessed a civil penalty.
Licensing—Failed to report potential or suspected abuse
08 Nov 2017Abuse: Neglect
08 Nov 2017Abuse: Neglect
Investigated a neglect allegation and found a failure to provide a safe environment and appropriate care. A $250 fine was assessed.
Abuse—Failed to provide safe environment
29 Aug 2017Abuse: Neglect
29 Aug 2017Abuse: Neglect
Determined a failure to intervene when a resident's condition changed and to provide appropriate care, and assessed a $450 fine.
Abuse—Failed to intervene when resident's condition changed
18 Aug 2017Inspection
18 Aug 2017Inspection
Investigated an allegation of an unsafe medication administration system, resulting in two medication errors.
Licensing—Failed to provide a safe medication administration system
26 Jul 2017Inspection
26 Jul 2017Inspection
Investigated an allegation of failing to provide a safe environment and identified a deficiency in maintaining a clean environment.
Licensing—Failed to provide safe environment
26 Jul 2017Inspection
26 Jul 2017Inspection
Investigated an allegation and identified an odor-control deficiency.
Licensing—Failed to assure resident rights
02 Feb 2017Inspection
02 Feb 2017Inspection
Found insufficient staffing and failure to meet required staffing practices.
Licensing—Failed to provide appropriate staffing
07 Aug 2016Abuse: Financial abuse
07 Aug 2016Abuse: Financial abuse
Investigated a financial abuse allegation and concluded that a resident's resources were wrongfully taken due to failure to protect.
Abuse—Failed to provide safe environment
17 May 2016Inspection
17 May 2016Inspection
Investigated an allegation that a safe environment was not provided and found a resident was not protected from physical harm.
Licensing—Failed to provide safe environment
18 Mar 2016Abuse: Financial abuse
18 Mar 2016Abuse: Financial abuse
Investigated an allegation of financial abuse and identified a failure to protect a resident from theft.
Abuse—Failed to provide safe environment
23 Sept 2015Abuse: Financial abuse
23 Sept 2015Abuse: Financial abuse
Investigated an allegation of financial abuse and found a resident's resources were wrongfully taken.
Abuse—Failed to provide safe environment
06 Aug 2015Abuse: Financial abuse
06 Aug 2015Abuse: Financial abuse
Found substantiated financial abuse related to failure to protect funds from loss. The finding also indicated a failure to provide a safe environment.
Abuse—Failed to provide safe environment
19 May 2015Abuse: Neglect
19 May 2015Abuse: Neglect
Investigated an allegation of failing to provide a safe environment and found violations. A $300 fine was assessed.
Abuse—Failed to provide safe environment
25 Jan 2015Abuse: Neglect
25 Jan 2015Abuse: Neglect
Investigated an allegation of neglect and found a failure to protect a resident from rough treatment.
Abuse—Failed to protect resident from rough treatment
04 Dec 2014Abuse: Neglect
04 Dec 2014Abuse: Neglect
Found failure to provide proper supervision risking resident safety; a $300 fine was assessed.
Abuse—Failed to assure resident was safe
07 Apr 2014Inspection
07 Apr 2014Inspection
Identified deficiencies in fall care planning and intervention.
Licensing—Failed to adequately care plan related to falls
09 Oct 2013Abuse: Neglect
09 Oct 2013Abuse: Neglect
Investigated abuse allegation and found failure to protect residents from inappropriate physical interactions.
Abuse—Failed to address resident's behavior
08 Sept 2013Inspection
08 Sept 2013Inspection
Investigated an allegation that staff failed to address a resident's behavior and found unsafe environment conditions.
Licensing—Failed to address resident's behavior
24 Jul 2013Inspection
24 Jul 2013Inspection
Determined that staff failed to answer call lights promptly, resulting in inadequate care.
Licensing—Failed to answer call light in a timely manner
20 Dec 2012Inspection
20 Dec 2012Inspection
Concluded that inadequate care planning for falls occurred and safety was not ensured.
Licensing—Failed to adequately care plan related to falls
21 Nov 2012Abuse: Financial abuse
21 Nov 2012Abuse: Financial abuse
Investigated the financial abuse allegation and found that a resident's resources were not protected.
Abuse—Failed to provide safe environment
18 Aug 2011Abuse: Neglect
18 Aug 2011Abuse: Neglect
Investigated an allegation of neglect and found care was not provided as required by the plan.
Abuse—Failed to follow care plan
09 Aug 2011Abuse: Neglect
09 Aug 2011Abuse: Neglect
Found neglect due to failure to assure resident safety; a $300 fine was assessed.
Abuse—Failed to assure resident was safe
21 May 2011Abuse: Financial abuse
21 May 2011Abuse: Financial abuse
Investigated a financial exploitation allegation and found a resident's funds were not protected.
Abuse—Failed to protect resident from financial exploitation
23 Oct 2010Inspection
23 Oct 2010Inspection
Investigated an allegation of unsafe environment and found a failure to protect a resident's personal assets.
Licensing—Failed to provide safe environment
08 Oct 2010Inspection
08 Oct 2010Inspection
Investigated the allegation of failing to provide a safe environment and found a deficiency for not protecting a resident's property.
Licensing—Failed to provide safe environment
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Brookdale Medford. The information above has not been verified or approved by the owner or operator. For exact information, please contact Brookdale Medford directly. There is no cost for this service. We are compensated by the community you select.
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