Overall sentiment across reviews for Trustwell Living at Suncrest Place is mixed but leans positive in many areas. Repeated strengths include an intimate, small-community feel with a single-level, home-like environment that many families and residents describe as bright, clean, and calming. Numerous reviewers praised attentive, compassionate staff who provide personalized care, go beyond expectations, and create a warm atmosphere. The facility's physical features are frequently highlighted: updated carpeting and appliances, a welcoming dining area, library and TV areas, wifi, and a pleasant outdoor courtyard and garden patio with well-kept landscaping. The small size is often framed as a benefit—better staff-to-resident ratios, more one-on-one attention, familiarity between staff and residents, and a therapeutic atmosphere. The Activity Director and a robust activity program (weekly themes, live music, hair services, barbecues, and other tailored activities) are also commonly praised, as are routine services like medication management, housekeeping, laundry, and linens being included. Executive leadership, specifically Executive Director Jessica Coronado, is mentioned positively in several reviews, and many family members explicitly recommend Suncrest for consistent, compassionate care and even end-of-life support.
However, there is a notable and significant minority of reviews that raise serious concerns, and these contrast sharply with the positive reports. The most alarming issues include reports of medication errors, hospital miscommunication, and at least one narrative claiming severe adverse effects and misrepresentation of a resident to hospital staff. There are also multiple accounts of management instability—an admission canceled on move day tied to changes in management and an expressed inability to accommodate higher levels of care. Staffing shortages are repeatedly mentioned: staff appearing overworked, inconsistent completion of basic tasks (laundry not done, trash not emptied), failed daily checks, and occasional lack of follow-through such as inaccessible call buttons or missed reminders for activities. Some families reported lost personal items and poor accountability. A few reviews go further, alleging verbally abusive behavior by management, neglectful care, and financial mismanagement; these are serious allegations that conflict with many positive reports and should prompt careful investigation by prospective families.
Dining and social stimulation show mixed reviews. Several reviewers praised food quality and an experienced chef, while others described meals as institutional, bland, or in need of improvement. Menu communication problems (lost menus, changes without resident approval) were also reported. Activity programming receives more consistent positive comments—residents are engaged in many on-site activities and appreciate weekly themes and visiting musical groups—but the facility's small size can limit off-site outings (vehicle capacity issues) and some families felt the community might not offer enough social stimulation for residents who desire a larger, busier environment.
Facility and safety considerations are similarly mixed. Positive points include clean, well-maintained interiors, wheelchair accessibility, a secure buzz-in entry, and proximity to emergency services. Conversely, some reviewers noted remodeling elements as cold or even creating difficult-to-operate doors that could be safety hazards. A few accounts raised concerns about wandering incidents and perceived lapses in secure supervision. Financial and operational stability is another concern: reviewers mentioned low occupancy, the facility having stopped accepting Medicaid, and worries about profitability and potential shutdowns—factors that could affect long-term continuity of care.
In summary, Suncrest Place presents a profile of a small, well-kept assisted living community with many families reporting exemplary, compassionate staff, personalized attention, an appealing environment, and strong activity programming. At the same time, there are recurrent and sometimes serious criticisms involving staffing levels, inconsistent operational practices, communication failures, food variability, occasional safety incidents, and troubling allegations regarding management behavior and medication errors. Prospective families should weigh the benefits of a small, intimate setting and the many positive staff-driven anecdotes against the reported risks. Recommended next steps for families considering Suncrest Place include: touring the facility and observing staff-resident interactions; asking directly about staffing ratios, medication administration procedures, and clinical oversight; requesting incident and complaint histories; clarifying admission and higher-acuity policies; verifying financial stability and payment options (including Medicaid status); and checking references from current residents/families. Given the mix of high praise and serious concerns in the reviews, due diligence is especially important to determine whether Suncrest Place is the right fit for a particular resident's care needs and safety requirements.
