Southwestern Nursing and Rehabilitation Center

    500 N Lewis Run Rd, Pittsburgh, PA 15122
    • Independent Living
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.77·(142)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.6
    • Meals

      2.2
    • Amenities

      2.9
    • Value

      2.5

    Pros

    • Compassionate and attentive nursing and aide staff
    • Strong physical and occupational therapy program
    • Supportive and helpful admissions and administrative staff
    • Engaging activity program, including music-based sessions
    • Clean and comfortable private rooms available
    • Effective post-discharge follow-up and communication
    • Attractive lobby and welcoming common areas
    • Responsive hospice and respite services
    • Friendly reception and front-desk staff
    • Personalized attention from select long‑term caregivers

    Cons

    • Inconsistent responsiveness to resident needs and call systems
    • Variable clinical care quality and medication-management gaps
    • Sanitation and odor concerns in specific units and common areas
    • Inconsistent food quality and unreliable meal-service timing
    • Maintenance and equipment reliability issues
    • Staffing instability and low staff morale
    • Gaps in clinical documentation, shift handoffs, and chart review
    • Inconsistent therapy delivery relative to scheduled orders
    • Limited management accountability and complaint resolution
    • Allegations of theft and financial misconduct

    Summary of reviews

    Families’ experiences with Southwestern Nursing and Rehabilitation Center are markedly mixed, with clear strengths alongside recurring operational weaknesses. Many reviewers praised frontline caregivers — CNAs, select RNs, and therapists — for compassion, engagement and attention during rehabilitation stays. The facility’s physical and occupational therapy teams receive frequent commendation for helping residents regain function, and several families highlighted effective admissions support and reassuring post-discharge follow-up. Activity offerings, including music-based programming, and an attractive lobby or common areas were cited as positive aspects that contribute to resident engagement.

    At the same time, reviewers describe variability in clinical care and responsiveness. Concerns center on delayed responses to call systems, missed or delayed medications, and inconsistent adherence to ordered feeding or dressing protocols. There are accounts of wound‑care and dressing-change issues and, in a few instances, serious clinical events that prompted family concern; these have contributed to an impression of uneven clinical oversight. Documentation and shift‑handoff gaps were also mentioned, suggesting the potential for information loss between staff during transitions.

    Dining and environmental maintenance are additional areas of divergence. Some residents and families enjoyed meals and found dining staff attentive, while others experienced late or cold meals, limited menu consistency, and service interruptions. Multiple reviewers raised sanitation and odor concerns in particular units or common areas, along with maintenance problems such as sticky floors, malfunctioning room phones, and other equipment issues. These environment-related problems sometimes coincided with housekeeping and laundry lapses.

    Personnel and management themes recur across reviews. While individual staff members and supervisors are singled out for exemplary care, there are persistent comments about staffing shortages, low morale, and inconsistent housekeeping or kitchen staffing. Several families expressed dissatisfaction with management’s handling of complaints and follow‑up; serious claims including allegations of theft were raised by a small number of reviewers and appear to have escalated family distrust. These patterns suggest that leadership stability and accountability are important questions for prospective families to pursue.

    For families considering this facility: weigh the clearly strong therapy program and compassionate individual caregivers against the variability in clinical oversight, responsiveness, environmental maintenance, and management follow-through. Practical steps prior to placement include touring the exact unit and room that would be used, asking for staffing and therapy schedules, reviewing medication‑management and wound‑care protocols, and requesting recent inspection or complaint-resolution documentation. Those doing short‑term rehab may benefit from the therapy strengths, while families seeking long‑term care should probe management responsiveness and cleanliness assurances before deciding.

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    Medicare Ratings

    1·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Southwestern Nursing and Rehabilitation Center is located at 500 N Lewis Run Rd, Pittsburgh, PA, 15122.

    About Southwestern Nursing and Rehabilitation Center

    Southwestern Nursing and Rehabilitation Center has a lot of different rooms, like studios, single rooms, semi-private rooms, and even some with two bedrooms, and all of them come with private bathrooms, air conditioning, cable TV, kitchenettes, telephones, and wi-fi, so people can pick what suits their needs best, and the rooms are meant to be peaceful and private for rest, with the building set up for folks aged 55 and older who need help with daily living, want some independence, or even need end-of-life care. Some folks just need a bit of help, like with medications or bathing, while others are here for long-term nursing or memory care, and there's also short-term rehab for times when you're in between the hospital and going home, and people get things like physical, speech, and occupational therapy, plus wound care and even respiratory therapy because the staff provide skilled nursing and work around the clock-though they average about 3.16 nurse hours per resident each day and have a nurse turnover rate that's a bit high at 68.1 percent.

    Meals get served in the community dining rooms by a professional chef and the kitchen pays attention to allergies and special diets, so whether you want restaurant-style service or all-day dining, you're covered, and there's always the option for meals prepared by the culinary team, all included in the pricing so you don't get surprise bills. Southwestern offers free transportation, laundry for linens and dry cleaning, regular housekeeping, and even haircuts on site, and for folks with cars, they've got parking too. Some comforts, like an activities room, art room, game room, library, movie theater, and garden with walking paths, give people good options to pass the time, and there are daily activities, fitness programs, music, and movie nights, plus community-sponsored and resident-run events.

    The staff manages medication and helps with bathing, dressing, and other daily tasks, and the building has emergency alert systems and a 24-hour call system for added peace of mind, and they help with move-in coordination, too. People living here are part of a community that encourages Jewish life, but all are welcome, and they join in wellness programs and social groups, with specialized recovery and rest programs called RecoverWell and RestWell. Nursing aides and skilled nurses support frail folks who need intermediate or full nursing care. However, inspection reports show there have been 76 deficiencies, such as lacking proper skills among nurse aides, food handling issues, and problems with resident assessment and care planning, with some ratings like F0947 for nursing and physician services and F0812 for food and nutrition, and though those are on record, staff do try to create a supportive place by fostering a caring atmosphere for both residents and their families.

    Southwestern Nursing and Rehabilitation Center is owned by Southwestern Healthcare Operations Holdings LLC and operates as a for-profit corporation affiliated with Imperial Healthcare Group, and ownership links back to several entities like The Ens Family Trust, Daniel Gottesman, and Yisroel Herzka, among others. On an average day, about 78 residents stay here out of the 118 certified beds available, and Medicaid and Medicare are accepted for payment. Prospective residents and families can schedule tours, ask questions through phone or email, or use the facility's submission form for feedback and inquiries, and there's also a 24-hour compliance line for reporting any issues or violations. The focus at Southwestern is on helping people live as independently as possible while still getting the nursing, rehab, and support services they might need to stay comfortable and safe.

    People often ask...

    Southwestern Nursing and Rehabilitation Center offers independent living, assisted living, memory care, and skilled nursing.

    There are 34 photos of Southwestern Nursing and Rehabilitation Center on Mirador.

    Yes, Southwestern Nursing and Rehabilitation Center allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 500 N Lewis Run Rd, Pittsburgh, PA 15122.

    No, Southwestern Nursing and Rehabilitation Center does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Southwestern Nursing and Rehabilitation Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact Southwestern Nursing and Rehabilitation Center directly. There is no cost for this service. We are compensated by the community you select.

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