My mom is safe and happy at Arrowood - her apartment is spacious, lovely and spotlessly clean, and they provide shower/assistance as needed. Staff are friendly, 24-hour medical support gives us peace of mind, management changes have improved care and cleanliness, and it's excellent value; I highly recommend this location.
Loved one of resident
Sep 2026
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Reviews
3.60·(5)
Overall rating
5
4
3
2
1
Care
4.0
Staff
3.7
Meals
1.8
Amenities
3.6
Value
4.5
Pros
Clean, well-maintained apartments and facility
Spacious apartments
Strong value for cost, especially for budget-conscious families
Friendly, resident-focused staff
Reported improvements in care and cleanliness following a management change
24-hour medical assistance
Residents described as safe and happy
Cons
Inconsistent dining quality and food-service performance
Staffing instability and inconsistent personal-care follow-through
Admission and certification alignment concerns
Summary of reviews
Feedback about care and staff is mixed. One family described staff as friendly, attentive to residents, and focused on their needs, while another reported that bathing required family follow-up and that the community struggled to retain staff. A separate family raised concerns about whether the community’s certification matched their loved one’s needs; the resident was asked to move after a week. Another reviewer described improvements in care after a management change. One family also reported 24-hour medical assistance and said their loved one was safe and happy.
Dining is the clearest recurring concern. One resident’s family said food quality had declined since the start of the COVID period, and other families reported dissatisfaction with the meals and food-service company. A reviewer who had experienced better food earlier described the later quality as a decline, suggesting that dining may be less consistent than other aspects of the community.
Facilities are generally described positively. Reviewers cited cleanliness, pleasant and spacious apartments, and good value for the cost. The community’s location was also a factor in one family’s decision. Management feedback is limited, but one reviewer credited a change in management with improvements in care and cleanliness.
The reviews provide no specific information about activities or the variety of programming, so those areas cannot be assessed from this feedback. Overall, the community’s reported strengths are its setting, apartment space, value, and staff friendliness, while meal quality, staffing consistency, personal-care follow-through, and admission-care alignment warrant further questions during a visit.
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Location
The Residence at Arrowood is located at 512 N Lewis Run Rd, West Mifflin, PA, 15122.
About The Residence at Arrowood
The Residence at Arrowood sits in West Mifflin, Pennsylvania and offers a range of senior living options, including short-term rehabilitation, long-term care, independent living, assisted living, and memory care for those with Alzheimer's or other forms of dementia, and you'll find 24/7 skilled nursing care if extra help is needed. Residents get personalized, holistic care from a dedicated team, and the place focuses on making sure everyone feels comfortable and safe, with trained staff always around to help with things like bathing, dressing, medication, and other daily tasks. Housing choices include single rooms, studio, one-bedroom, and two-bedroom apartments, with kitchenettes in each room, and there are semi-private and private options for comfort and privacy. Folks who live there have access to plenty of amenities-there's a game room, library, wellness spa, fitness center, and daily activities, plus both indoor and outdoor common areas where everyone can relax or socialize, and the community schedules movie nights and other events to keep things lively and promote friendships. The Residence at Arrowood encourages social fun and connections through activity-based services, group games, and community events, and pets are welcome for those who want to bring a companion along. Meals come from a professional culinary team that prepares balanced food to fit different dietary needs, and residents can enjoy community dining or eat in the privacy of their own room. There's reliable housekeeping, laundry, and dry-cleaning, so chores don't get in the way, and the community provides free transportation for appointments or outings. Staff are careful with healthcare, offering support like diabetic and incontinence care, medication management, and non-ambulatory care, and they've set up programs like RecoverWell, RestWell, and SleepWell for folks who need focused rehabilitation, rest, or just a good night's sleep. The building has Wi-Fi, is handicap accessible, and welcomes visits from friends and family members who can join meals or activities. There's always a focus on safety, comfort, and supporting independence, and the staff aim to help everyone live with dignity, stay active, and feel part of a warm community.
People often ask...
The Residence at Arrowood offers independent living and assisted living.
There are 22 photos of The Residence at Arrowood on Mirador.
The full address for this community is 512 N Lewis Run Rd, West Mifflin, PA 15122.
No, The Residence at Arrowood does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Pennsylvania, the Department of Human Services licenses personal care homes and assisted living residences and publishes its licensing inspection summaries.
Investigated a complaint and found no deficiencies.
26 May 2026Inspection
26 May 2026Inspection
Investigated a complaint and found no deficiencies. No violations were identified.
26 May 2026Inspection
26 May 2026Inspection
Found no deficiencies. No violations cited.
18 Feb 2026Inspection
18 Feb 2026Inspection
Identified moisture-damaged ceiling tiles left the dining area ceiling open and exposed.
Type A2600.88aSurfaces must be clean, in good repair and free of hazards
18 Feb 2026Inspection
18 Feb 2026Inspection
Identified moisture-damaged ceiling tiles with an open ceiling section in the dining area. The condition created a potential hazard that required remediation.
2600.88aFloors, walls, ceilings, windows, doors and other surfaces must be clean, in good repair and free of hazards.
29 Jan 2025Inspection
29 Jan 2025Inspection
Found no deficiencies.
29 Jan 2025Inspection
29 Jan 2025Inspection
Investigated the matter; found no deficiencies.
01 Oct 2024Inspection
01 Oct 2024Inspection
Found deficiencies in medication administration and documentation, including missed doses and inadequate MAR entries.
Type B2600.187bDocumentation of Medication Administration
d2600.187dFollow Prescriber's Orders
01 Oct 2024Inspection
01 Oct 2024Inspection
Found deficiencies in medication administration documentation and in morning med administration due to staffing gaps.
2600.187bRecord at time of administration; documentation of MAR entries
2600.187dFollow Prescriber's Orders; ensure medications are administered per prescriber instructions
23 May 2024Inspection
23 May 2024Inspection
Found no deficiencies. Compliance with licensing requirements was confirmed.
23 May 2024Inspection
23 May 2024Inspection
Found no deficiencies.
22 Mar 2024Inspection
22 Mar 2024Inspection
Found a trash outside area deficiency. Continued compliance was required.
2600.85.eTrash Outside Home
22 Mar 2024Inspection
22 Mar 2024Inspection
Found trash outside the home area, including cigarette butts and torn bags, indicating improper waste containment.
2600.85eTrash outside the home
24 Mar 2023Inspection
24 Mar 2023Inspection
Found a deficiency in evacuation procedures because a fire drill did not evacuate all residents.
2600.132(d)Evacuation
24 Mar 2023Inspection
24 Mar 2023Inspection
Found a deficiency in evacuation procedures when not all residents were evacuated during a fire drill.
55 Pa. Code Ch. 2600 §132(d)Evacuation - 132(d)
15 Mar 2023Inspection
15 Mar 2023Inspection
Found multiple deficiencies in records confidentiality, safety, sanitation, pest control, and medication security.
2600.17Record confidentiality
2600.18Applicable Health and Safety Laws
2600.82bPoisonous materials storage
2600.85aSanitary conditions
2600.85bInfestation
2600.85eTrash outside home
2600.92Windows
2600.95Furniture and equipment
2600.100bRemoval Snow/Obstructions
2600.101j7Lighting/Operable Lamp
2600.103fRefrigerator/Freezer temps
2600.103gStoring food
2600.105gLint removal and duct cleaning
2600.131fFire extinguisher inspection
2600.183bMeds and syringes locked
2600.183cRefrigerated meds locked
2600.183dPrescription current
15 Mar 2023Inspection
15 Mar 2023Inspection
Investigated and cited multiple deficiencies in confidentiality, health and safety compliance, sanitation, storage of medications and supplies, and equipment maintenance.
2600.17Record Confidentiality
2600.18Applicable Health and Safety Laws
2600.82.bPoisonous Material Storage
2600.85.aSanitary Conditions
2600.85.bInfestation
2600.85.eTrash Outside Home
2600.92Windows
2600.95Furniture and Equipment
2600.100.bRemoval Snow/Obstructions
2600.101.jLighting/Operable Lamp
2600.103.fRefrigerator/Freezer Temps
2600.103.gStoring Food
2600.105.gLint Removal and Duct Cleaning
2600.131.fFire Extinguisher Inspection
2600.183.bMeds and Syringes Locked
2600.183.cRefrigerated Meds Locked
2600.183.dPrescription Current
06 Dec 2022Inspection
06 Dec 2022Inspection
Cited deficiencies related to medication storage, labeling, administration, and hospice-related care planning identified during a monitoring visit on 2022-11-07.
2600.183(e)Storing Medications
2600.184(a)Resident's Meds Labeled
2600.187(d)Follow Prescriber's Orders
2600.227.cSupport Plan Revision
06 Dec 2022Inspection
06 Dec 2022Inspection
Found deficiencies in medication storage and labeling, and in administration and care planning related to hospice services.
2600.183.eStoring medications
2600.184.aResident's medications labeled
2600.187.dFollow prescriber’s orders
2600.227.cSupport plan revision
16 Aug 2022Inspection
16 Aug 2022Inspection
Identified multiple deficiencies in posting current licenses and inspection summaries, safety signage, sanitary conditions, furniture, lighting, emergency water supply, and fire drill documentation.
55 Pa. Code § 2600.3(c)Post Current License
The Clean Indoor Air Act (CIAA), Act 27 of 2008No Smoking Sign
55 Pa. Code § 2600.85aSanitary conditions
55 Pa. Code § 2600.95Furniture and Equipment
55 Pa. Code § 2600.101j7Lighting/Operable Lamp
55 Pa. Code § 2600.107cFood/Water - 3 Day Supply
55 Pa. Code § 2600.132aMonthly Fire Drill
55 Pa. Code § 2600.132hDesignated Meeting Place
16 Aug 2022Inspection
16 Aug 2022Inspection
Identified multiple deficiencies in posting current licenses and safety practices, sanitary conditions, furnishings, lighting, emergency water supply, and fire drill procedures.
2600.3cPost Current License
2600.18Applicable Health and Safety Laws
2600.85aSanitary Conditions
2600.85aSanitary Conditions
2600.95Furniture and Equipment
2600.101j7Lighting/Operable Lamp
2600.107cFood/Water 3 Day Supply
2600.132aMonthly Fire Drill
2600.132hDesignated Meeting Place
07 Jul 2022Inspection
07 Jul 2022Inspection
Identified deficiencies related to medication storage and adherence to prescriber's orders, including medications not available for administration.
Identified deficiencies in medication storage and administration due to meds not available for a resident.
2600.185.aImplement Storage Procedures
2600.187.dFollow Prescriber's Orders
02 Feb 2022Inspection
02 Feb 2022Inspection
Identified deficiencies related to inadequate handrails, obstructed exits, and admissions bans requiring corrective action.
2600.93(a)Handrails
2600.121(a)Unobstructed egress
2600.269(a)Ban on admissions
02 Feb 2022Inspection
02 Feb 2022Inspection
Found deficiencies relating to unsafe exit doors and obstructed egress, and identified a ban on new admissions that was not followed.
2600.93(a)Handrails
2600.121(a)Unobstructed Egress
2600.269(a)Ban on new admissions
01 Nov 2021Inspection
01 Nov 2021Inspection
Identified medication-related deficiencies including failure to document refusals and follow prescriber orders.
2600.187.cRefusal of Medication
2600.187.dFollow Prescriber's Orders
01 Nov 2021Inspection
01 Nov 2021Inspection
Found deficiencies in medication management, including failure to document a medication refusal and to follow prescriber orders for multiple medications.
2600.187.cRefusal of Medication
2600.187.dFollow Prescriber's Orders
04 Aug 2021Inspection
04 Aug 2021Inspection
Investigated a transport-related incident resulting in a resident's death and found deficiencies in incident reporting, abuse prevention, and staff training/orientation.
2600.16.c.Written Incident Report
2600.42.b.Abuse
2600.65aFS Orientation
2600.65bRights/Abuse
2600.65cAncillary Staff Orientation
2600.171bProviding Transportation
04 Aug 2021Inspection
04 Aug 2021Inspection
Identified deficiencies related to incident reporting, abuse protection, and staff training.
2600.16cWritten Incident Report
Type B2600.42bAbuse
2600.65aFS Orientation 1st Day
2600.65bRights/Abuse 40 Hours
2600.65cAncillary Staff Orientation
2600.65iTraining Record
2600.171b1Providing Transportation
15 Jul 2021Inspection
15 Jul 2021Inspection
Identified a deficiency in ADL assistance when a resident's dentures were misplaced and not replaced.
2600.23aADL assistance as indicated in assessment and support plan
15 Jul 2021Inspection
15 Jul 2021Inspection
Found a deficiency where a resident did not receive assistance to obtain new dentures after they were misplaced, and the resident still lacked dentures; assessment indicated the resident requires total physical assistance with managing healthcare and appointments.
2600.23aActivities of Daily Living Assistance
22 Jun 2021Inspection
22 Jun 2021Inspection
Identified numerous deficiencies in care delivery, safety, documentation, and staff training across multiple domains including medications, assessments, and resident rights.
2600.16cWritten Incident Report
2600.17Record Confidentiality
2600.23aActivities of Daily Living Assistance
2600.51Criminal Background Check
2600.53aQualifications
2600.54aDirect Care Staff
2600.63aFirst Aid/CPR Training
2600.65aFS Orientation
2600.65bRights/Abuse
2600.65dInitial Direct Care Training
2600.81aAccommodation
2600.85aSanitary Conditions
2600.95Furniture and Equipment
2600.101j7Lighting/Operable Lamp
2600.103eLeft Overs
2600.109aPets
2600.109bRabies Vaccination
2600.121aUnobstructed Egress
2600.141aMedical Evaluation Information
2600.141b1Annual Medical Evaluation
2600.162cMenus Posted
2600.182cMedication Administration
2600.183bMeds and Syringes Locked
2600.183dPrescription Current
2600.184aLabeling OTC/CAM
2600.184bResident's Meds Labeled
2600.185aImplement Storage Procedures
2600.187bDate/Time of Medication Admin.
2600.187dFollow Prescriber's Orders
2600.190aCompletion Medication Course
2600.190bInsulin Injections
2600.190cRecord of Training
2600.224aPreadmission Screen Form
2600.225aAssessment 15 Days
2600.225cAdditional Assessment
2600.227dSupport Plan Medical/Dental
2600.227gSupport Plan Signatures
22 Jun 2021Inspection
22 Jun 2021Inspection
Found multiple deficiencies across incident reporting, resident records, daily living assistance, staffing, medication safety, medical evaluations, and facility operations.
2600.16.cWritten Incident Report
2600.17Record Confidentiality
2600.23.aActivities of Daily Living Assistance
2600.51Criminal Background Check
2600.53.aQualifications
2600.54.aDirect Care Staff
2600.63.aFirst Aid/CPR Training
2600.65.aFS Orientation 1st Day
2600.65.bRights/Abuse 40 Hours
2600.65.dInitial Direct Care Training
2600.81.aAccommodation
2600.85.aSanitary Conditions
2600.95Furniture and Equipment
2600.101.j7Lighting/Operable Lamp
2600.103.eLeft Overs
2600.109.aPets
2600.109.bRabies Vaccination
2600.121.aUnobstructed Egress
2600.141.a1-10Medical Evaluation Information
2600.141.b1Annual Medical Evaluation
2600.162.cMenus Posted
2600.182.cMedication Administration
2600.183.bMeds and Syringes Locked
2600.183.dPrescription Current
2600.184.aLabeling OTC/CAM
2600.184.bResident's Meds Labeled
2600.185.aImplement Storage Procedures
2600.187.bDate/Time of Medication Admin.
2600.187.dFollow Prescriber's Orders
2600.190.aCompletion Medication Course
2600.190.bInsulin Injections
2600.190.cRecord of Training
2600.224.aPreadmission Screen Form
2600.225.aAssessment 15 Days
2600.225.cAdditional Assessment
2600.227.dSupport Plan Medical/Dental
2600.227.gSupport Plan Signatures
03 Jun 2021Inspection
03 Jun 2021Inspection
Identified deficiencies across admissions, contracts, direct care staffing, medication administration, sanitary conditions, and resident room furnishings, indicating noncompliance with regulatory requirements.
2600.25aWritten Contract and Review
2600.25bContract Signatures
2600.57c2 Hours/Day
2600.57dWaking Hours
2600.60aStaff/Support Plan
2600.85aSanitary Conditions
2600.101j4Bedroom Storage Area
2600.101j5Bedside Table/Shelf
2600.101j7Lighting/Operable Lamp
2600.187dFollow Prescriber's Orders
2600.224aPreadmission Screen Form
2600.225aAssessment 15 Days
03 Jun 2021Inspection
03 Jun 2021Inspection
Identified multiple deficiencies in contract handling, staffing, medications, preadmission screening, and resident room furnishings.
2600.25.aWritten Contract and Review
2600.25.bContract Signatures
2600.57.c2 Hours/Day
2600.57.dWaking Hours
2600.60.aStaff/Support Plan
2600.85.aSanitary Conditions
2600.101.j.4Bedroom Storage Area
2600.101.j.5Bedside Table/Shelf
2600.101.j.7Lighting/Operable Lamp
2600.187.dFollow Prescriber's Orders
2600.224.aPreadmission Screen Form
2600.225.aAssessment 15 Days
30 Apr 2021Inspection
30 Apr 2021Inspection
Identified multiple deficiencies related to hazardous materials storage, sanitation, waste handling, ventilation, first aid supplies, and temperature control. Overall status was substantial compliance.
2600.82(a)Poisonous Materials
2600.85(a)Sanitary Conditions
2600.85(d)Trash Receptacles
2600.86(a)Ventilation
2600.96(a)First Aid Kit
2600.103(f)Refrigerator/Freezer Temps
2600.103(i)Outdated Food
30 Apr 2021Inspection
30 Apr 2021Inspection
Identified multiple deficiencies in safety and sanitation practices, including poisonous materials storage, sanitary conditions, trash handling, ventilation, first aid supplies, and food temperature control.
2600.82(a)Poisonous Materials
2600.85(a)Sanitary Conditions
2600.85(d)Trash Receptacles
2600.86(a)Ventilation
2600.96(a)First Aid Kit
2600.103(f)Refrigerator/Freezer Temps
2600.103(i)Outdated Food
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