Overall impression: Reviews of The Cedars are strongly polarized. A substantial number of reviewers praise the facility’s physical environment, many staff members, and especially its therapy outcomes — describing the property as beautiful, clean, and home-like, with compassionate CNAs, nurses, and therapists who helped residents recover and regain mobility. At the same time, multiple reviewers recount serious lapses in clinical care, communication, and management that have led to unsafe situations, medication problems, and family distress. The recurring theme is inconsistency: experiences vary widely depending on unit, shift, and individual staff members.
Care quality and clinical safety: Clinical care was a major point of divergence. Numerous stories praise nurses and CNAs as attentive, respectful, and even exemplary — with several accounts of thoughtful end-of-life care and rehabilitation that produced meaningful recoveries. Conversely, many reviews describe understaffing, slow responses to calls, medication errors (including reported overdoses/overmedication and an instance tied to withdrawal), missed or inconsistent nursing attention, and failures to communicate orders to CNAs. Serious safety incidents were reported: falls that resulted in injury, a bedsore after discharge, reuse of ace bandages, and at least one case where a patient required staples after a fall. There are also multiple complaints about premature or unsafe discharges and inadequate doctor oversight. These patterns signal that while excellent care is possible at The Cedars, there are nontrivial, documented clinical risks tied to staffing, handoffs, and oversight.
Staffing, responsiveness, and communication: A core driver of both the positive and negative experiences appears to be staffing and communication. Positive reviews emphasize compassionate, helpful individuals (several named staff received praise) and efficient admissions or therapy personnel. Negative reviews emphasize overworked staff (a nurse managing 8 patients was mentioned), long bathroom waits, slow medication delivery (e.g., long delays for pain meds), and inconsistent night-shift performance. Communication breakdowns are frequently cited: orders not relayed to CNAs, dietary misunderstandings, unreturned calls from case managers or leadership (including no return from the Director of Nursing in at least one report), and families not being informed promptly about hospital transfers. Some reviews also claim defensive or unprofessional behavior from management when concerns were raised, and a few reports indicate involvement by the state health department.
Therapy, rehabilitation, and outcomes: Physical and occupational therapy elicit some of the most enthusiastic praise — “remarkable physical therapy,” rapid improvement, and successful return-to-life accounts occur in several reviews. At the same time, other reviewers report therapy no-shows, inconsistent scheduling, or allegations that therapy decisions were financially motivated rather than clinically driven. In short, therapy can be a strong positive at The Cedars, but reliability and transparency about therapy scheduling and goals appear inconsistent.
Facility, amenities, dining, and activities: The Cedars’ physical plant is repeatedly described as attractive — gorgeous grounds, a beautiful gazebo, sunny dining rooms, and artful, stimulating common spaces. Many reviewers find the facility clean and odor-free, praising housekeeping and the dining room ambiance. Activities are robust and varied (kickball, sing-alongs, weekly entertainment, arts & crafts), contributing to a lively environment that some residents and families find stimulating. However, there are recurring complaints about small rooms, frequent roommate arrangements, limited resources for larger residents, noisy environments (door slamming, staff offices near resident rooms, sleep disruption), and occasional reports of filthy bathrooms and unacceptable cleanliness in isolated incidents. Food quality receives mixed reviews; some describe very good meals while others call the cuisine inconsistent or poor.
Management, operations, and cost: Operational issues surface repeatedly: delayed maintenance and slow resolution of work orders (e.g., TVs not working on arrival), short-term admit/bed allocation problems, and situations where the facility allegedly prioritized building projects over patient welfare. Several reviewers call out poor administrative communication, unprofessional handling of complaints, and case managers who are difficult to reach. Cost is another concern — daily rates were described as high, with some needing to lean on Medicaid; out-of-pocket expenses and billing hassles were mentioned.
Patterns and takeaways: The dominant pattern across reviews is variability. Many families report exemplary, compassionate care and transformative rehab experiences; a roughly equal number describe concerning lapses in safety, responsiveness, and management that materially affected resident well-being. Positive experiences often highlight specific staff and therapy teams, while negative experiences tend to cluster around understaffing, night shifts, medication and discharge issues, and poor follow-through on maintenance and communication. Given this mix, prospective residents and families should expect that individual unit, shift, and staff assignments can strongly influence outcomes. When considering The Cedars, it would be prudent to ask targeted questions about nurse-to-patient ratios (especially at night), medication administration and oversight protocols, therapy scheduling and accountability, discharge planning practices, and responsiveness to work orders and family communication. Reviews indicate the facility has the capacity to deliver excellent care, but also show systemic areas that require scrutiny to reduce the risk of adverse experiences.
