The reviews for Scandinavian Communities Rehabilitation & Skilled Nursing present a mixed but strongly polarized picture: several accounts praise the facility highly for its staff, activities, food, and cleanliness, while an overlapping set of reviews raise serious concerns about decline in services, safety, and management transparency—particularly in the post-COVID period. A dominant theme is divergence in experience by time period or by individual resident/unit: many reviewers describe an excellent, warm, family-like atmosphere with attentive caregivers and robust programming, whereas others describe a facility in decline with staffing problems, reduced services, and safety incidents.
Care quality and staff: Many reviewers emphasize exceptionally compassionate, attentive staff who treat residents like family, provide prompt communication, and attend to individual needs—comments include residents feeling pampered and families describing the staff as 'fantastic' and a reason the facility is chosen over alternatives. At the same time, a significant number of reports describe a downturn in care following COVID: increased staff turnover, downsizing, and inability to fulfill duties are cited. These operational problems are tied directly by some reviewers to concrete safety incidents (falls from bed or wheelchair, and at least one hospitalization due to dehydration) and to general accusations of neglect. The result is an inconsistent picture where some households experience excellent clinical care and others report troubling lapses and poor outcomes.
Facilities and environment: Several reviewers praise a warm, cozy interior that feels safe and well kept, even calling the property better than other rehabs. Other reviews report the facility looking 'tired and worn,' with visible decline and deferred maintenance. Specific minor facility issues mentioned include drafts, temperature control problems, limited seating in common areas, and a noisy break room. This suggests variability either across different wings/units or a change over time—some parts or times are well-maintained, while others show neglect or aging infrastructure.
Dining and activities: Dining and programming receive both strong praise and criticism. Positive reports highlight very good food prepared with fresh ingredients, plentiful activities (games, puzzles, painting, piano/music sessions, bowling, and outings), and frequent social celebrations that foster friendships and engagement. Conversely, multiple reviewers note a decline in food quality and a reduction in activities since COVID-era staffing changes. This decline in dining and social programming is linked in reviews to resident dissatisfaction and an exodus of residents in some accounts.
Management, transparency, and cost: Several reviewers describe excellent, prompt communication from staff and management, while others accuse the facility of inconsistent communication or outright dishonesty. There are mentions of downsizing and management difficulties fulfilling duties. Transparency concerns are notable: vacancy or occupancy numbers are said not to be disclosed by the facility. Cost is flagged as relatively expensive by one review, which is important context given the mixed reports about current service levels.
Overall pattern and implications: The reviews point to two coexisting narratives. One is of a high-quality, caring rehabilitation and skilled nursing option with strong programming, attentive staff, and good food—attributes that make it a preferred choice for some families. The other narrative is of decline since COVID, with staff turnover, reduced activities, decreased food quality, facility wear, safety incidents, and troubling reports of neglect and inconsistent communication. These contrasting reports suggest variability over time, between units, or among resident experiences. Prospective residents and families should weigh both sets of reports, verify current staffing levels and inspection/incident records, tour multiple times and at different hours, sample current menus and activities, and speak with recent residents and families to understand whether the positively described elements remain consistently in place or whether the concerning trends have continued.
