The reviews for Roberts Health Center Inc are strongly polarized, showing a clear split between numerous reports of high-quality, compassionate care and a significant number of serious negative experiences. Positive reviewers repeatedly praise the therapy teams (OT/PT), describing the rehab program as top-notch and instrumental in recovery. Many families and residents highlight kind, family-like CNAs and support staff, an overall clean facility, small/home-like atmosphere, attentive local ownership, pleasant outdoor space, and occasions of very good food and service. These accounts emphasize individualized attention, responsive staff, and pride in the building and management.
Conversely, negative reviews raise multiple, recurring and serious concerns. The most frequent complaints involve nursing staff behavior and reliability: reviewers report rude, uncaring, or unresponsive nurses and aides, and instances where staff allegedly made uncalled-for remarks or ignored reports of abuse. Several reviews describe lapses in basic personal care and hygiene — residents going without showers for up to two weeks, soiled clothing, dirty hair and odors — which contrasts sharply with other accounts of exceptional cleanliness. Safety and clinical competence are also prominent issues: reports include alleged medication mismanagement (leading to abnormal weight gain or other complications), misdiagnosis (e.g., pneumonia), unnecessary or repeated hospital transfers, delays in urgent care that led to calling 911, documented bruises and head injuries from care incidents, and at least one account of a patient falling at home after an abrupt discharge with insufficient at-home assistance.
Administration, communication, and discharge practices are another area of concern. Multiple reviewers describe poor communication both internally between staff and externally with families — unclear information about in-house resources (such as dental services), miscommunication about health coverage causing unexpected discharges, and billing errors (for example, incorrect cable charges). Several accounts single out the director of nursing or other managers as unhelpful, lacking empathy, or failing to rectify errors. There are also allegations of profit-driven attitudes and unprofessional management behaviors that contributed to family distress. Conversely, some reviews specifically praise local ownership and management for being meticulous and resident-focused, highlighting inconsistent experiences across different encounters or time periods.
Rehab and therapy receive consistent praise even among mixed reviews, but there are complaints about the delivery model in some cases — notably very short therapy sessions (e.g., reported 30 minutes/day), long transport times from rooms to therapy areas, and patients being confined to rooms when more active engagement was expected. Dining receives mixed feedback as well: some reviewers applaud the kitchen staff and good meals, while others describe horrible food and poor dining service.
Taken together, the pattern is one of uneven quality with strong positives in rehabilitation, some support roles, and facility cleanliness (per many reviewers), but persistent and serious negatives relating to nursing care, clinical safety, personal hygiene assistance, administrative competence, and family communication. For prospective residents or family members, these reviews suggest it would be important to: observe nursing interactions and staffing during a visit, ask specifically about medication management and clinical escalation procedures, review discharge policies and aftercare planning, inquire about therapy session lengths and transport logistics, confirm billing practices, and seek references about consistency across shifts. The presence of both highly laudatory and highly critical reports indicates that experiences may depend heavily on particular staff members, shifts, or management responsiveness, so due diligence and ongoing monitoring are advisable.
