Overall impression Bayview Rehabilitation at Scalabrini generates a strongly mixed but predominantly positive impression across reviewers. The most consistent praise centers on the facility’s physical environment — reviewers repeatedly describe an immaculate, beautifully landscaped, waterfront property with renovated bright interiors, sun rooms, and spacious private rooms. The campus and grounds are repeatedly called out as therapeutic and peaceful, with many families saying the setting is one of the facility’s strongest assets. Many reviewers explicitly recommend the facility and attribute successful return-home outcomes to the care and rehabilitation provided.
Care quality and therapy The rehabilitation and therapy program is the single most consistently lauded clinical element. Numerous reviewers describe outstanding physical therapy, occupational therapy, and overall rehab management, often crediting the staff with enabling patients to return home. Many families reported prompt, informative coordination by caseworkers and social workers to support discharge planning and home resources. Nursing and CNA staff are frequently described as compassionate, caring, and attentive; several individual nurses and CNAs receive specific praise for going above and beyond. That said, this positive picture is tempered by a substantial minority of reports describing inconsistent care. Multiple reviews recount delayed medications, slow responses to call buttons, inattentive nighttime staffing, and in several serious cases alleged neglect, falls, bruises, or unexplained injuries. These adverse-event reports stand in stark contrast to other families’ experiences and indicate significant variability in clinical oversight and performance across shifts or units.
Staffing, communication, and management patterns A recurrent theme is the variability of staff performance and uneven communication. Many reviewers singled out social workers, admissions staff, therapists, and specific nurses as helpful and communicative; these roles appear to function well much of the time. However, others describe poor communication, unreturned phone calls, lack of bedside information, and occasional argumentative or unprofessional interactions with staff. Staffing shortages — especially overnight and on certain shifts — are frequently cited and are linked by reviewers to medication delays, slow assistance, and perceived lapses in resident supervision. Several reviews mention staff turnover and new ownership as concerns that may be changing the culture or consistency of care. Management responsiveness is also mixed: some families report transparent corrective action when problems occur, while others say accountability and follow-through are lacking.
Facilities and amenities The campus, interiors, and common areas receive overwhelmingly positive comments. Many families describe the building as bright, renovated, and hotel-like, and praise day rooms, patios, and walking paths. The chapel and religious services are important to a number of residents and families, with daily mass, priest visits, and participation by nuns noted as meaningful amenities. At the same time, reviewers call out specific accessibility and amenity problems: the therapeutic garden is viewed by some as expensive, awkward to access, and underutilized because of an uneven path and gate; memory care areas are described in several reports as darker and less updated than the general rehab spaces; and ongoing construction has created intermittent disruptions.
Dining and activities Opinions on dining are mixed. Several reviewers praise breakfast and the appealing appearance of meals, while others report meals arriving cold, poor food quality, and slow service. The activities program is present and visible — with daily programs, religious services, and community events such as holiday galas mentioned — but some families feel programming is sporadic, that bingo is overused, and that there are few structured outdoor activities even though the grounds are attractive. Limited resident presence outside and some reports of low engagement point to an opportunity to better leverage the facility’s outdoor spaces.
Safety, belongings, and operational concerns A number of serious operational concerns recur across the reviews. Several families reported missing or damaged belongings (including clothing, glasses, rosary beads, and wheelchairs) and expressed frustration at lack of accountability. Medication delays and errors are reported frequently enough to be a clear pattern for prospective residents to consider. Maintenance issues (like a backed-up sink or A/C problems) and occasional facility odors or air-quality reports are also mentioned. Compared to the high number of positive reports, these safety, medication, and possession-related complaints form a significant minority that materially affects perceived reliability and trust.
Net assessment and notable patterns In sum, Bayview Rehabilitation at Scalabrini is widely praised for its environment, cleanliness, strong rehab/therapy services, and many compassionate staff members; those strengths have led many patients to recover and return home and prompt strong recommendations. However, the facility also shows clear variability: inconsistent staffing (especially nights), intermittent lapses in communication, medication delays, incidents of neglect or safety failures in some cases, and matters of lost belongings and accountability. This produces a polarized set of experiences — many families report excellent, family-like care and impressive therapy outcomes, while a smaller but significant group reports very poor care and safety issues.
Implications for prospective families Prospective residents and families should weigh the facility’s very strong rehabilitation and environmental attributes against the documented inconsistencies in overnight staffing, medication timeliness, and communication. If clinical rehabilitation and a therapeutic setting are priorities, Bayview presents clear strengths. If consistent 24/7 staffing, ironclad medication management, and guaranteed accountability for personal items are non-negotiable, families should ask targeted questions during tours and admissions: inquire about night staffing ratios and protocols for medication administration, fall-prevention practices and incident reporting, procedures for handling lost items, how memory care areas are staffed and maintained, and what recent changes (ownership or staffing) may be in progress. The reviews suggest that individual unit culture and specific staff members heavily influence experience, so meeting unit leadership and the therapy team during a visit could provide useful additional insight.
