These reviews paint a sharply mixed picture of Elmwood Nursing & Rehabilitation Center, with a clear split between families who praise the facility and those who report serious concerns. On the positive side, multiple reviewers describe compassionate, kind nursing and support staff, a clean environment, and strong short-term rehabilitation and physical therapy services. Several accounts highlight an engaged activities director, daily care that made residents feel like family, and administrators who permit religious outreach. For some families the facility offered first-rate attention and felt well-run, particularly for rehab stays.
Conversely, an important cluster of reviews raises serious safety, care-quality, and management issues. Reported problems include inadequate staffing levels and unresponsive personnel; nurses allegedly spending time on personal phone calls instead of attending to residents; and failures to follow medical orders for chronic conditions such as diabetes and high blood pressure. There are alarming individual reports of privacy violations (men peeking into bathrooms), a resident being labeled delusional, rough handling and a reportedly inadequate response after a fall that resulted in a hip fracture, and general neglect of elderly residents. Some reviewers described unsanitary care and poor phone/administrative communication. One reviewer specifically criticized a nurse named "Beth" as prioritizing staff over residents. Several reviews explicitly state they would not recommend the facility and one reviewer went so far as to assert the facility should be closed.
A strong theme is inconsistency: many reviewers describe excellent, compassionate care and good rehab outcomes, while others report neglectful or even abusive experiences. This inconsistency may reflect differences between units, shifts, or individual staff members. Positive comments often center on direct-care employees and therapists, whereas negative feedback frequently targets nursing coverage, management communication, and adherence to medical orders. The tension between high marks for therapy and activities and severe complaints about nursing and safety is a notable pattern.
Facility aspects beyond direct caregiving are similarly mixed. Cleanliness and engaging activities are repeatedly praised, suggesting an environment that can be pleasant and active for residents. At the same time, reports of unsanitary care and privacy breaches undermine confidence in routine resident care practices. Communication from the facility also varies by reviewer: some report good, daily updates and family-like treatment, while others cite poor phone responsiveness and unhelpful administrative staff.
Taken together, these reviews suggest Elmwood may provide excellent care in certain circumstances—particularly short-term rehabilitation and when particular staff members are involved—but also carries risk areas that families should evaluate closely. The most serious red flags are the allegations involving neglect, failure to follow medical instructions, privacy violations, and an inadequate response to a fall with major injury. Prospective residents and families should consider visiting multiple times, asking direct questions about staffing ratios, fall protocols, medication management, infection control/cleanliness standards, and complaint/incident reporting processes. Asking to meet therapy staff and unit nurses, requesting references from recent families with similar care needs, and observing mealtimes and care routines in person may help gauge consistency across shifts and units.
In summary, Elmwood has demonstrable strengths—compassionate staff members, strong rehab services, cleanliness, and active programming—but also has serious and specific negative reports that cannot be ignored. The reviews indicate a facility where experiences can range from top-tier care to concerning neglect; families should perform careful, individualized assessment before making placement decisions and monitor care closely if they choose Elmwood.
