Kingston Center for Rehabilitation and Nursing

    415 Gardiner Rd, West Kingston, RI, 02892
    3.7 · 46 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    1.0

    Severe neglect, theft, fatal outcome

    I placed a loved one here and my experience was mostly awful. Medical staff repeatedly ignored calls and tests, meds and PIC-line care were delayed or missed, and the neglect - bedsores, suspected UTI/dehydration, extreme weight loss and a bloodied nose - sent them to the ICU and ultimately contributed to their death. Personal items (dentures, hearing aids, pocketbook, clothing, charger) were lost or stolen, rooms were dirty and smelly, photos were taken without consent, and administration was unhelpful with poor communication. A few CNAs and front-desk staff were kind and activities/food were sometimes good, but overall I would not trust this facility.

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    Amenities

    3.74 · 46 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.5
    • Staff

      3.4
    • Meals

      2.5
    • Amenities

      2.2
    • Value

      1.0

    Location

    Map showing location of Kingston Center for Rehabilitation and Nursing

    About Kingston Center for Rehabilitation and Nursing

    Kingston Center for Rehabilitation and Nursing sits in Exeter, Rhode Island, and has 55 certified beds with care available every hour of the day, so folks never feel alone if something's the matter, and the place is part of Centers Health Care, a big name throughout the Northeast for post-acute care, which means when someone comes out of a hospital and needs more help before heading home, this facility steps in. The nurses and care team usually spend about 3.96 hours per resident each day, which is a bit more than what's considered average across the state, and there's extra help with physical, occupational, and speech therapy, and even palliative and memory care for those who need it, and the staff tries to pay close attention to each resident's needs-including special programs like RehabStrong™ and using modern technology for records and care plans so nothing gets missed between all the nurses and therapists and onsite medical specialists.

    Now, the facility turns up with some deficiencies in recent inspection reports, like the one from February 2024 which cited five issues, including two about infection control, such as not always having solid rules about flu and pneumonia vaccines and making sure all the equipment is always safe and ticking right, but the reports say nobody was actually harmed, though sometimes the risk was more than minimal and some issues could have affected a few or even many people. Pharmacy service also came up with a deficiency for making sure people don't have medication errors, but again, the paperwork says there wasn't any real harm done, so while these findings aren't unusual in the world of nursing homes, it's something any family should take note of, because folks always want to know the details.

    The nurse turnover rate is quite high at 68.8%, compared to a state average of 43.7%, so while there are a lot of hands on deck with nearly four hours of nurse time per resident daily, new faces might show up often, and that can matter for those who like consistency in who's providing care. Ownership falls mostly to Jonathan Hagler at 90%, with Shoshana Rozenberg holding 10%, but the way things run seems to show a commitment to personalized care, a strong rehab focus, and a warm, comfortable living space.

    Residents can get both short-term rehabilitation after surgeries or injuries and long-term skilled or intermediate nursing care if daily support is needed, and the place has on-site clinical specialists, social service programs, nutrition and wellness support, and group activities to foster a sense of community. The facility welcomes visitors under clear COVID-19 guidelines, following CMS and NYSDOH rules for testing, screenings, and PPE, but makes it easy with no-appointment visitation and compassionate care exceptions.

    Rooms are modern and comfortable with premium amenities, and the idea is always to make it feel as much like home as possible, which helps with healing and peace of mind, and though the environment aims to be nurturing and safe, inspection records show that some areas do need continued attention, especially around infection control, medication management, and making sure all the equipment keeps working as it should for the safety of everybody inside. Overall, Kingston Center works to provide a mix of thorough nursing, rehabilitation, and memory care, using up-to-date tools and a dedicated staff aiming to support both health and community for every resident who stays within its halls.

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