Overall sentiment across the reviews is mixed but leans strongly positive about individual staff members and specific departments while flagging systemic operational and quality-control concerns. Many reviewers single out the compassion, kindness, and professionalism of frontline caregivers — especially CNAs, certain nurses, the physical therapy team, and the activities department. Specific personnel are repeatedly praised for going above and beyond (names frequently mentioned include Matt in activities, social workers Erin and Morgan, PTs such as Jackie, RNs like Alyssa, and CNAs like Latoria and Yenifer). Multiple families report excellent rehabilitation outcomes, clear functional improvements, and successful discharges after therapy. The activities program is highlighted as a major strength: personalized celebrations, engaging activities, and staff who invest extra time to uplift residents, even during COVID isolation. Housekeeping, custodial staff, and many admissions/front-desk employees also receive recurrent positive mentions; the building is often described as clean, decorated seasonally, and home-like for many residents.
Despite these strengths, a notable and recurring cluster of negative themes raises concerns about consistency, safety, and management. Staffing shortages are one of the most frequent complaints: reviewers describe slow response times to call lights, insufficient coverage on certain shifts (especially midday and nights), and an overall sense that staffing levels are inadequate for resident needs. These shortages appear to contribute to problems such as delayed assistance, poor hygiene support, missed medications, and limited availability of therapy for some patients. Several alarming incidents are reported — leaving patients in soiled linens, significant delays in care that caused pain, and lost clothing/laundry issues — which suggest lapses in daily oversight and quality control. There are also reports of rude or unprofessional behavior by a small number of staff members and uneven follow-up from leadership when families raise concerns.
Clinical and administrative consistency emerges as another major theme. While many families praise the PT/rehab department as outstanding and credit nurses and CNAs for compassionate care, other reviews report unresponsive doctors, perceived inadequate medical attention, and therapy that did not meet their expectations. Communication is similarly variable: some reviewers call out excellent communication during COVID and proactive status updates, while others complain about poor follow-up, unclear reasons for admission denials, billing concerns, and a lack of transparency from management. The facility itself appears physically clean and welcoming to most, but some reviewers note it is an older building that is "not up to date," and issues such as cold showers, small towels, or dated rooms are mentioned.
Dining and quality-of-life comments are mixed. Several reviewers praise the kitchen staff and describe the food as good or enjoyable; others characterize the meals as poor or lacking variety. Conversely, the activities and engagement offerings are consistently seen as a highlight and contribute significantly to residents’ reported happiness and family satisfaction. Visiting policies (including dog-friendly and 24-hour visiting) are appreciated and viewed as family-friendly features.
Putting these patterns together, the facility appears to deliver very strong person-level care in many cases — especially for short-term rehabilitation, therapy-driven recovery, and residents who interact frequently with the highly praised staff members. However, there is a clear variability in experience driven by staffing levels, shift differences, and occasional management or process failures. For prospective residents or families, the facility’s strengths are its compassionate front-line staff, robust therapy services, and active activities program. Important caveats are the potential for inconsistent day-to-day care (particularly with hygiene, timely responses, and medication administration), occasional administrative and communication gaps, and the fact that some negative incidents raise safety and oversight questions.
Recommendations for families considering this facility: (1) If possible, meet and discuss specific care plans with PT/OT, social work, and nursing before admission to set expectations. (2) Identify primary points of contact (social worker, charge nurse, activities coordinator) and confirm communication preferences. (3) Monitor medication administration and call-light response early on, and escalate promptly to the social worker or administration if concerns arise. (4) For long-term placement, weigh the facility’s strong social/therapy environment against reports of inconsistent nursing coverage and occasional lapses in hygiene or laundry. For short-term rehab stays, many reviewers report excellent outcomes and would recommend the facility. Overall, strong interpersonal care and rehab services coexist with operational inconsistencies that prospective residents and families should proactively address when planning care.
