Many families describe ADL Assisted Living in Highlands as a supportive setting where staff provide attentive daily care and develop warm relationships with residents. Families praise staff friendliness, personal attention, and willingness to answer questions. Several also value the manageable size, affordability, convenient location, and support from the director and administrative team. Communication experiences vary: some families receive regular updates, while another says information is shared mainly when relatives initiate contact.
Care-related feedback is mixed. Positive accounts describe residents doing well and receiving help with personal hygiene and room care. However, other feedback raises concerns about staffing coverage, medication management, response times, and clinical monitoring. One family specifically stated that there was no nurse on staff at the Highlands location and raised concerns following a resident's death, describing delayed attention to a pressure injury after the resident could no longer communicate. These accounts point to the importance of families asking about clinical oversight, staffing arrangements, and how changes in residents' health are escalated.
Dining feedback is generally acceptable but not uniformly positive: one resident found the food satisfactory, while another family wanted more menu variety. A separate reviewer questioned food-handling procedures. Activity feedback is limited; one family noted that activities were mainly in the media room, and another said a resident had little opportunity to go outdoors. Families considering the community may wish to ask what outings, outdoor access, and structured activities are available for residents with different care needs.
The building is described as older and modest rather than resort-like, though some families found it clean, comfortable, and well maintained. Accommodations may include a private bedroom, while bathrooms and other amenities can be shared; some rooms may house two residents. The community offers access to a physician and visiting hair services. Management and administration receive substantial praise for being helpful and accommodating, though one review raised concerns about management's communication with employees. Overall, feedback is notably varied: many families value the personal, affordable setting, while other accounts highlight areas to explore closely, particularly clinical oversight, cleanliness practices, communication, and activity access.
