Carillon

    1717 Norfolk Ave, Lubbock, TX 79416
    • Independent Living
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Excellent caring staff and services

    I'm very pleased with my experience at Carillon - caring, attentive staff; skilled nursing and therapy; fantastic, varied dining; and a clean, beautiful facility with an active, welcoming community. Responsive management and on-site services (rehab, physicians, transportation, housekeeping) make daily life easy. I would choose this community again.

    Current/former resident
    Jul 2026

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    Amenities

    Healthcare services

    • 24-hour nursing
    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Diabetes care
    • Hospice waiver
    • Medication management
    • Mental wellness program
    • Physical therapy
    • Rehabilitation program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Kitchenettes
    • Private bathrooms
    • Spa
    • Telephone
    • Wifi

    Memory care community services

    • Care with behavioral issues
    • Dementia waiver
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.75·(68)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.8
    • Staff

      4.9
    • Meals

      4.5
    • Amenities

      4.4
    • Value

      2.7

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    Medicare Ratings

    3·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Carillon

    Carillon is located at 1717 Norfolk Ave, Lubbock, TX, 79416.

    About Carillon

    Carillon is a non-profit senior living community that's been caring for older adults for more than thirty years, and the main thing people seem to notice is that they offer different kinds of care all on one campus, so you can move from independent living to assisted living, memory care, skilled nursing, or rehabilitation without having to leave the community, which can make things a lot easier as needs change over time. They have a Life Plan and LifeCare program, so you pay a one-time entrance fee and then know your monthly fees will stay predictable even if you end up needing more care later, and they even have a care security feature so you won't have to worry as much about future healthcare costs getting out of hand. Independent living there is set up for active, healthy seniors who want a hassle-free way to live around others their own age, with apartments that have kitchens, closets, laundry areas, and private bathrooms, and there are all kinds of places to gather like dining rooms, libraries, a fitness center, creative arts studio, woodworking shop, and plenty of common areas for socializing, devotional activities, and both on-site and offsite events that get people out and about or keep them busy mentally, physically, and emotionally. If you need some extra support with daily living, like help with bathing, dressing, or remembering medications, they've got assisted living and even care homes where staff live in the house and help out as needed. For those who need even more support, Carillon offers skilled nursing, 24-hour medical supervision, memory care for people with Alzheimer's disease or other dementias, as well as hospice, respite, recuperative care for after surgeries or illnesses, and even rehabilitative therapies. There's a big focus on health services, so residents get access to clinical care, skilled nursing, therapy, dental, podiatry, respiratory, and audiology services, as well as non-ambulatory care, diabetic care, and incontinence support. Memory care areas are set up to be safe and reduce confusion or wandering, with programs built to help people stay engaged. They provide nutritious meals with good ingredients and are known for having a staff that's helpful, joyful, and kind, which goes a long way in making people feel at home. Carillon also offers a guarantee where if you move in and decide within the first six months it isn't right, you get a full refund of your entrance fee. Services are available at current monthly rates with some extra costs for extra meals and medical incidentals, and you get all the peace of mind of knowing you won't have to switch places if you need more care down the road. Carillon tries to make things easier with a simple setup and plenty of different choices in living and care, so people can find what works best for them as their needs change over time.

    About Life Care Services

    Carillon is managed by Life Care Services.

    Life Care Services (LCS), established in 1971 and headquartered in Des Moines, Iowa, stands as the nation's leading manager of full-service senior living communities and the largest not-for-profit senior living operator in the United States. With over five decades of experience, LCS manages more than 130 communities serving over 40,000 residents nationwide, specializing in Life Plan Communities (formerly known as Continuing Care Retirement Communities or CCRCs), as well as stand-alone assisted living, memory care, and rental communities.

    The company's comprehensive approach encompasses operations management, marketing and sales support, health services, compliance, finance, human resources, risk management, strategic planning, and technology development. Through the LCS Family of Companies, they provide end-to-end solutions including development services, real estate private equity enterprises, insurance, national purchasing consulting, and in-home care services. Their innovative development projects feature amenity-forward designs, including cutting-edge elements like rooftop restaurants and microbreweries, demonstrating their commitment to evolving senior living experiences.

    LCS's philosophy centers on purposeful living, where aging means adding experiences rather than giving up on them. Their hospitality-driven approach combines data-driven services with personalized care to strengthen teams, streamline workflows, and enhance resident experiences. Signature programs include Extraordinary Impressions, their employee culture initiative; Heartfelt Connections®, a nationally recognized memory care approach; Eversafe 360 senior safety protocols; and the Health & Wellness Navigation Program™ that provides personalized care plans addressing all aspects of well-being. The LCS Signature Experiences program infuses hospitality into every aspect of community life, creating rich, engaging experiences for residents and employees alike.

    The company's excellence has earned unprecedented recognition, including being ranked #1 in Customer Satisfaction among Independent Living Senior Living Communities by J.D. Power for six consecutive years (2019-2024), winning more independent living awards than any other brand in the J.D. Power U.S. Senior Living Satisfaction Studies. Additionally, LCS received three awards from Top Workplace USA in 2023, reflecting their commitment to both resident care and employee satisfaction. As the fourth-largest operator of life plan and rental senior living communities nationwide, LCS continues to shape the future of senior living through innovation, excellence, and a deep commitment to empowering seniors to live their best lives.

    People often ask...

    Carillon offers independent living, assisted living, memory care, and skilled nursing.

    There are 18 photos of Carillon on Mirador.

    Yes, Carillon allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 1717 Norfolk Ave, Lubbock, TX 79416.

    No, Carillon does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Texas, the Health & Human Services Commission licenses assisted living and long-term care facilities, conducting health and life-safety visits and complaint investigations.

    License number001cv00000Rq3WYAAZ
    StatusActive
    Facility typeAssisted Living Facility (type A)
    License classLicensed
    Capacity50 residents
    LicenseeCARILLON INC
    Care servedType a
    View the official license record

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Carillon. The information above has not been verified or approved by the owner or operator. For exact information, please contact Carillon directly. There is no cost for this service. We are compensated by the community you select.

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