Overall sentiment across the reviews is mixed but leans strongly positive about the physical environment, amenities, recreation, and many frontline staff members, while raising persistent concerns about administration, clinical staffing, dining consistency, billing transparency, and occasional safety or pest issues.
Facility and amenities: Reviewers overwhelmingly praise the facility itself. Legacy Village of St George is repeatedly described as brand-new, modern, bright, and resort-like with impressive architecture and large open spaces. Common areas, artwork, and grounds are noted as attractive and well-maintained. Apartments are frequently described as spacious with high ceilings, generous storage, large balconies, and mountain views. The property offers multiple built-in amenities that residents enjoy: a heated salt-water pool, spa/Jacuzzi, putting green, pickleball, billiards, gym, large activities rooms, and convenient transportation. Many reviewers characterize the environment as hotel- or cruise-ship-like and highlight the overall cleanliness and contemporary finishes.
Staff and care: The strongest positive theme is staff behavior and caregiving from numerous reviewers. Many describe staff as exceptionally friendly, caring, and attentive; staff who learn residents' names; affectionate caregivers; and employees who go above and beyond. Several individual staff and leadership members receive specific praise (for example, Director Amanda and staff member Kammy). Memory care is frequently called out as well-run, with a manageable population size and specialized dementia programming; several family members reported life-changing, loving care in memory care. Move-in assistance, tours, and the settling process are often described as smooth and supportive. However, these positive impressions are tempered by recurring complaints about clinical staffing and responsiveness—particularly on the assisted living side. Multiple reviewers report insufficient nurses, CMAs who 'drop off' basic duties, long call-light wait times, delayed transfers/assistance, and instances where care plans were not followed. These clinical/staffing concerns create a contrast: while many frontline staff are praised for warmth and personal attention, there are notable instances where staffing levels, training, or follow-through are inadequate for some residents' needs.
Dining and housekeeping: Dining receives mixed but detailed commentary. Many residents and visitors rave about the food—describing high-quality, made-to-order meals, special fine-dining nights with five-course meals, and overall excellent menu variety. The Bistro and dining room are praised, and some reviewers say meals are restaurant-level. Conversely, other reviewers report problems: meals delivered cold, small portions, days when dining is described as 'awful' or 'gross,' and short-staffed dining rooms causing delayed service. Special-diet accommodations are inconsistent in reports—several reviewers specifically state there were no diabetic adjustments despite dietary needs. Weekly housekeeping and laundry services are cited as positives, though some complaints exist about misplaced towels or laundry items not returned.
Activities and social life: A consistently positive theme is the abundance and quality of activities. Reviewers cite an active recreation department, exercise classes, live music, theme parties (Alice in Wonderland, sock hops), bingo, arts programs, and ample opportunities for social engagement. Many say residents are active, happy, and find the community lively and social. The balance of independent living, assisted care, and memory care appears to create opportunities for diverse programming and social fit, though one reviewer noted a social-fit mismatch between two residents.
Management, communication, and billing: This area contains some of the loudest and most repeated negatives. Several reviewers describe administrative inefficiency, poor follow-through from the administrator, and difficulty reaching leadership—one review explicitly calls out a request to replace an individual (Chad Draper). Billing transparency is a major pain point: misrepresented month-to-month charges, variable monthly costs, extra fees such as room delivery, forced pharmacy use, delays in deposit refunds, and unresponsive corporate or billing contacts are all reported. Communication breakdowns between reception, activities, nursing, and housekeeping also recur, which can amplify safety and quality-of-care issues. Licensing discrepancies between assisted and independent sides were noted by reviewers as a concern to investigate prior to move-in.
Safety, sanitation, and extreme allegations: Most reviewers do not report critical safety events, but a few raise serious concerns. One review alleges a cockroach infestation; others allege egregious safety incidents including a pool drowning and a death in a freezer. These are serious accusations and appear in the review set as reported claims rather than corroborated facts. Prospective residents and families should treat such allegations as red flags to investigate directly with the facility, state inspection records, and licensure documentation.
Patterns and recommendations for prospective residents: The pattern emerging from these reviews is that Legacy Village of St George excels in physical environment, amenities, social life, and many frontline staff interactions; however, administrative practices, transparency around charges, staffing levels in assisted living and dining, and consistent clinical follow-through are recurring weaknesses. If you are considering this community, prioritize an in-person visit during meal times and at different times of day, request written details about staffing ratios and licensure for the specific unit you are considering (independent vs assisted vs memory), ask for a sample care plan and how it will be followed and audited, get all fees and month-to-month pricing in writing, inquire about pharmacy policies, pest control records, recent state inspection reports, and clarify deposit/refund policies and timelines. Also ask about contingency plans for short staffing and how call-light response times are monitored and improved.
Bottom line: Many residents and families describe Legacy Village as a beautiful, amenity-rich, and welcoming place with compassionate staff and an active lifestyle—qualities that make it an attractive option for active seniors and families needing memory care. At the same time, several consistent operational and clinical issues appear across reviews that could impact safety and satisfaction for more vulnerable residents. Careful due diligence focused on licensing, documented policies, staffing levels, billing transparency, and inspection history is recommended before committing.
