St. Johnsbury Health and Rehabilitation Center

    1248 Hospital Dr, St. Johnsbury, VT 05819
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Helpful knowledgeable staff; compassionate care

    I had a positive experience - the staff were consistently helpful, friendly and very knowledgeable (special thanks to DON Kim H). The small, clean and updated facility provided attentive, responsive care during a short rehab stay and supported us through relocation and bereavement. I would recommend them for compassionate, reliable senior care.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    Reviews

    3.78·(32)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.7
    • Staff

      3.5
    • Meals

      1.0
    • Amenities

      4.0
    • Value

      1.0

    Pros

    • Compassionate and helpful nursing staff
    • Knowledgeable clinical caregivers
    • Standout director-of-nursing leadership
    • Clean, well-maintained interior
    • Successful short-stay rehabilitation outcomes
    • Attentive post-fall care
    • Support for relocation and bereavement needs
    • Friendly and polite support staff

    Cons

    • Inconsistent staff responsiveness and delayed assistance
    • Inadequate personal-care routines and bathing schedules
    • Staffing shortages and workforce instability
    • Gaps in clinical-task follow-through and monitoring
    • Weak family–clinical communication and escalation processes
    • Insufficient hospital-transfer and end-of-life coordination
    • Poor phone etiquette and inconsistent documentation practices
    • Inconsistent food quality and meal-service execution
    • Safety and supervision gaps in communal areas
    • Allegations of missing personal belongings

    Summary of reviews

    Reviews reflect a polarized pattern of resident and family experiences at this facility. A notable portion of feedback praises front-line caregivers: staff are frequently described as compassionate, helpful, and clinically knowledgeable. Several families identified the director of nursing as a positive influence on care. Positive accounts emphasize a clean, updated interior and successful short-term rehabilitation stays, including attentive care after falls and support with relocation or bereavement when needed.

    Counterbalancing those positives are multiple operational concerns that recur across accounts. The dominant issues concern inconsistent responsiveness to resident needs and delays in assistance, with related comments about inadequate personal-care routines such as bathing frequency. Staffing levels and turnover are described as contributing to those gaps. Reviewers also describe weaknesses in clinical-task follow-through and resident monitoring, which raises concerns about supervision and safety in communal areas.

    Communication and management practices are an important pattern. Several families reported poor two-way communication with clinical staff and leadership, inconsistent phone etiquette, and insufficient documentation or phone-log practices. Gaps in coordination with outside medical providers and in hospital-transfer and end-of-life processes were frequently cited, and a few accounts raised serious concerns about how those situations were handled. There are also comments about inconsistent food quality and meal-service execution, and some allegations regarding missing personal belongings.

    For prospective residents and families, the facility shows strengths in individualized, compassionate caregiving when staffing and leadership alignment are present, and it appears capable of good rehabilitation outcomes. However, the variability in responsiveness, personal-care consistency, communication, and dining quality suggests it is prudent to ask targeted questions before admission: inquire about current staffing ratios and turnover, standard bathing and toileting schedules, processes for clinical escalation and hospital transfer, documentation practices for calls and family notifications, policies for personal belongings, and who is currently in nursing leadership. These inquiries can help clarify whether the positive operational practices described by some families are consistently in place during a prospective resident's stay.

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    Medicare Ratings

    1·/ 5
    Cited by CMS for abuse, or potential for abuse, on its most recent survey cycle.
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of St. Johnsbury Health and Rehabilitation Center

    St. Johnsbury Health and Rehabilitation Center is located at 1248 Hospital Dr, St. Johnsbury, VT, 05819.

    About St. Johnsbury Health and Rehabilitation Center

    St. Johnsbury Health and Rehabilitation Center is a medium-sized, for-profit nursing facility with a capacity of 110 beds, situated in Saint Johnsbury, Vermont. The center serves a dual role, offering both short-term rehabilitation and long-term care for its residents. The facility is not part of a continuing care retirement community, but it does participate in Medicare and Medicaid programs, accommodating residents who require assistance with funding their care through these channels.

    In terms of care, St. Johnsbury Health and Rehabilitation Center provides an environment designed to support individuals recovering after hospital stays or those needing ongoing daily assistance. For short-term rehabilitation, the center offers services targeted toward patients who are recuperating from events such as strokes, heart attacks, infections, or accidental injuries. Key metrics indicate that 41.7% of residents are able to return home following a stay intended for rehabilitation purposes. Residents typically experience 3 hours and 49 minutes of nurse staffing per day, a figure consistent across both weekdays and weekends. Notably, the facility has a track record where 2.1% of rehabilitation residents suffered a major injury from falls, 6.6% faced serious infections that led to hospitalization, and 18.7% required emergency room visits during their short-term stays.

    For those requiring long-term care, the center aims to maintain residents’ abilities to perform daily activities, such as eating, moving, and using the bathroom independently; 75.4% of the residents were reported to retain these self-care abilities. The commitment to resident well-being is reflected in a high flu vaccination rate, with 97.8% of the population receiving their annual influenza shots. There is an emphasis on having a licensed nurse present on every shift, and the nursing staff provides a consistent level of care throughout the week.

    St. Johnsbury Health and Rehabilitation Center has also undergone routine health, fire, and safety inspections, resulting in identified areas for improvement over recent years. These inspections have examined the center’s performance in areas such as creating and implementing individualized care plans within appropriate time frames, preventing accidents and hazards in the facility, ensuring resident safety and protection against all forms of abuse, and providing timely communications regarding transfers or discharges. Additional focuses include adequate management of urinary care, administration of medications under a licensed pharmacist’s oversight, provision of behavioral health services, and meeting residents’ nutritional needs.

    The facility received attention for specific incidents in which policies and practices were scrutinized, particularly regarding the establishment of safe, homelike environments, sufficient nurse staffing, clear documentation and care plan development, and maintaining channels for residents to voice grievances. Fines have been imposed over the past three years, highlighting areas that required further attention from the management and care staff.

    Overall, St. Johnsbury Health and Rehabilitation Center serves an important role in the regional healthcare continuum, with services encompassing rehabilitation after acute illness or injury, as well as comprehensive long-term support. The center continually adapts to regulatory oversight and strives to provide an environment that prioritizes resident well-being, safety, and the ability to regain or maintain independence as much as possible within the care setting.

    People often ask...

    St. Johnsbury Health and Rehabilitation Center offers assisted living, memory care, and skilled nursing.

    There are 6 photos of St. Johnsbury Health and Rehabilitation Center on Mirador.

    The full address for this community is 1248 Hospital Dr, St. Johnsbury, VT 05819.

    No, St. Johnsbury Health and Rehabilitation Center does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Vermont, the DAIL Division of Licensing & Protection licenses residential and assisted living care homes, posting health, investigation, and revisit survey findings.

    License numberst-johnsbury-health-and-rehab
    Facility typeNursing Home

    Inspection Reports

    10

    Reports

    11

    Type A Citations

    0

    Type B Citations

    0

    Complaints

    1

    Years

    04 May 2026Investigation
    Investigated a complaint alleging resident abuse and aggressive behavior, identifying deficiencies related to abuse/neglect and related care concerns.
    31 Mar 2026Revisit
    Verified substantial compliance after a revisit; previously identified violations were corrected.
    17 Mar 2026Life Safety
    Determined substantial compliance with federal participation requirements, but noted one deficiency that requires a commitment to correct.
    28 Jan 2026Inspection
    Identified multiple deficiencies in emergency preparedness, patient rights, discharge and bed-hold processes, fall prevention, medication management, food safety, and infection control.
    • Type ACFR 483.73(a)Emergency Plan reviewed and updated annually
    • Type ACFR 483.10(c)(6); 483.10(g)(12)Informed consent and advance directives
    • Type ACFR 483.15(c)(2)Notice before transfer
    • Type ACFR 483.15(d)Bed-hold policy and return
    • Type ACFR 483.21(c)(2)Discharge summary
    • Type ACFR 483.15(c)(5)Contents of the notice
    • Type ACFR 483.25(d)Accidents, supervision and safety
    • Type ACFR 483.45(c); 483.45(c)(4)-(5)Medication Regimen Review
    • Type ACFR 483.45(h)Labeling and storage of drugs
    • Type ACFR 483.60(1)(1)(2)Food procurement, storage and safety
    • Type ACFR 483.80(a)(1)(2)(4)(e)(f)Infection prevention and control
    22 Oct 2025Investigation
    Investigated a complaint and found no deficiencies.
    22 Sept 2025Investigation
    Concluded no regulatory violations were found and determined substantial compliance with federal requirements.
    16 Jul 2025Life Safety
    Found substantial compliance with applicable Life Safety Code requirements.
    28 May 2025Investigation
    Investigated a complaint found that a resident self-administered medications despite orders, with multiple related failures in clinical oversight, discharge communication, and storage practices.
    • §483.10(c)(7)Resident Self-Admin Meds-Clinically Approp
    • §483.12(a)(1)Free from Abuse and Neglect
    • §483.15(c)(2)(iii)(3)-(6)(8)(d)(1)(2); §483.21(c)(2)(i)-(iii)Discharge Process
    • §483.21(b)(3)(i)Services Provided Meet Professional Standards
    • §483.45(g)(h)(1)(2); §483.45(h)Label/Store Drugs and Biologicals
    08 Apr 2025Investigation
    Identified deficiencies in medical director oversight and infection prevention measures during a COVID-19 outbreak, including mismanagement and lack of qualified infection prevention leadership.
    • CFR 483.70(g)(1)-(2)Medical director
    • CFR 483.80(a)(1)-(2)(4)(e)(f)Infection prevention and control
    • CFR 483.80(b)(1)-(4)Infection preventionist qualifications/role
    28 Mar 2025Investigation
    Investigated a complaint about falls and supervision, identifying failures to prevent accidents for two residents, including a hip fracture that required surgery.
    • 42 CFR 483.25(d)(1)(2)Free of Accident Hazards/Supervision/Devices

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of St. Johnsbury Health and Rehabilitation Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact St. Johnsbury Health and Rehabilitation Center directly. There is no cost for this service. We are compensated by the community you select.

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