Mirador estimate
    $3,646/month

    Brookdale LaCrosse

    3141 E Ave S, La Crosse, WI 54601
    • Assisted Living
    • Memory Care

    Caring staff smooth move recommended

    I moved my father into a studio here and overall I'm very pleased. The staff have been exceptional - caring, respectful and truly going above and beyond (Mary stood out) - and the director kept us informed with regular communication and safety measures that put us at ease. The transition was smooth, the apartment is upkeep-free with laundry and daily garbage pickup, pets are welcome, and there are bright, welcoming common areas, nutritious meals (even for picky eaters), and an active calendar for socializing. He's adjusted well and receives high-quality, attentive care so I'd recommend this community.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Pet friendly

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.55·(22)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      3.3
    • Meals

      3.0
    • Amenities

      5.0
    • Value

      1.8

    Pros

    • Clean, welcoming environment
    • Ample social and lounge spaces
    • Apartment personalization options
    • Independent roaming and neighborhood layout
    • Supportive, compassionate staff
    • Strong memory-care and hospice support
    • Active, varied activity program and calendar
    • Gardening and outdoor engagement opportunities
    • On-site maintenance and salon services
    • Upkeep-free living services (trash pickup, light cleaning, laundry)
    • Pet-friendly accommodations
    • Formal dining with dietary accommodations
    • Smooth move-in and transition assistance
    • Budget-friendly pricing option

    Cons

    • Inconsistent family–staff communication and notification processes
    • Unreliable staffing levels, especially during night shifts
    • Delays in responding to call lights and care requests
    • Sanitation and laundry quality inconsistencies
    • Medication-management and storage control gaps
    • Billing transparency and charge-accuracy issues
    • Gaps in clinical documentation and individualized care planning
    • Safety-monitoring and fall-prevention weaknesses
    • Variable food quality and meal-service reliability
    • Management accessibility and responsiveness variability
    • Inconsistent activity availability during infection-control events

    Summary of reviews

    Reviews present a mixed but clear pattern of strengths and operational weaknesses. On the positive side, families and residents frequently describe a physically welcoming community with ample common areas, bright lounges, and opportunities for personalization within apartments. The campus layout and policies support independent roaming, outdoor engagement (including gardening and bird-feeder views), and a pet-friendly environment. Several accounts highlight practical conveniences associated with independent-living apartments: routine trash removal, light housekeeping, laundry services, on-site maintenance and salon access, and assistance with move-in and admissions processes.

    Staffing and direct care elicit divided impressions. A substantial portion of feedback praises the staff as warm, compassionate, and responsive — with specific individuals and the memory-care and hospice teams singled out for supportive, above-and-beyond help. Activity programming is often described as robust when offered: scheduled calendars, socialization opportunities, and structured recreational options contribute to an engaged atmosphere. However, contrasting comments describe inconsistent staffing levels (notably during night shifts), delayed responses to call lights and care requests, and occasions where clinical follow-through such as bathing, feeding, or medication adjustments was slow. These operational shortfalls are associated with concerns about safety monitoring and fall prevention.

    Dining and lifestyle services similarly show variability. The facility provides formal dining, multiple meal options, and accommodations for dietary needs; some residents report nutritious and well-served meals. Other reviewers note inconsistent food quality and meal-service reliability. Activity availability has also been affected by infection-control measures; while safety protocols such as screening and masking were appreciated by some during visiting restrictions, program reductions were described by others as limiting social engagement.

    Facility-level operational issues recur across reviews. Communication between families and staff is inconsistent: unclear escalation paths, limited written updates, and difficulty reaching management or the director were commonly mentioned. Financial and administrative concerns include unexpected price adjustments, billing inaccuracies, and perceptions of paying for services that were not consistently delivered. Sanitation and laundry quality inconsistencies, along with isolated accounts of unsecured medications and missing personal items, raise property-security and medication-management questions that the administration should address through strengthened controls and transparency.

    In summary, Brookdale LaCrosse appears to offer a well-appointed living environment with many of the conveniences and social resources families seek, supported in many instances by dedicated and attentive staff. At the same time, prospective residents and their families should evaluate operational reliability: confirm staffing patterns (especially overnight coverage), review communication protocols and escalation contacts, ask for details about medication handling and care-planning documentation, and verify billing practices and service inclusions. These targeted inquiries can help align expectations with the facility's current performance and ensure an informed move-in decision.

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    Location

    Map showing location of Brookdale LaCrosse

    Brookdale LaCrosse is located at 3141 E Ave S, La Crosse, WI, 54601.

    About Brookdale LaCrosse

    Brookdale LaCrosse sits at 3141 East Avenue South, LaCrosse, WI, and works with partners like The Villas, The Sterling House, and Benedictine. The community offers a mix of services, so people here can find help with assisted living, independent living, memory care for those facing Alzheimer's or dementia, long-term skilled nursing, respite care, hospice care, and a variety of at-home options, and it also provides Medicare-Certified home health care as well as non-medical home care. The buildings have a single-floor layout for easier movement, and every area is wheelchair accessible, with features like Hoyer lifts and transfer help for those who need it. Apartments come in studio and one-bedroom layouts, with private baths, showers, kitchen appliances, cable or satellite, Wi-Fi, and climate controls, plus cheerful living rooms, wall-to-wall carpet, closet space, and views of the surrounding area.

    Staff at Brookdale LaCrosse are available day and night, ready to assist with bathing, grooming, hygiene, mobility, dining, transferring, and toileting. They're trained to handle memory care and other needs like behavior concerns, diabetes, disabilities, first aid, medication, palliative care, and using medical equipment. Each resident has a personal service plan that staff review and adjust as needed. Staffing meets state requirements, and there are thorough background checks and interviews to check for skills and caring attitudes.

    The community values social living and offers spaces to gather, such as an elegant dining room, cozy social areas, arts and crafts rooms, a beauty and barber shop, and a library. There's always something going on, from book discussions, card games, and group walks to movie nights, trivia, coffee socials, and cooking in the community kitchen. There are scheduled outings and transportation for appointments or events, with accessible buses for those with mobility needs. Amenities include fitness programs, walking trails, outdoor courtyards, community gardens, laundry, housekeeping, and maintenance. People can bring their pets, and there's room for visiting pets, too. Smoking's allowed in designated spots.

    Meals fill the elegant dining area, where residents can share in menu planning, with options for snacks, meals for guests, and even room service if someone needs it. Housekeeping, laundry, and linen service take care of chores, while staff help with medication reminders, personal care, medical appointments, and meals. The team provides different therapies onsite, such as physical and speech therapy, plus rehabilitation. Those who need diabetic care, incontinence support, or non-ambulatory care can receive it here, and there are programs for veterans, too.

    Brookdale LaCrosse pays attention to safety, health, and ways to support independence, with special features for memory care to help prevent confusion and wandering. Visitation's flexible for families, and overnight guests can use parking and make themselves comfortable. Religious services-such as Catholic and other church gatherings-take place on-site, and devotional opportunities are part of daily life. The whole campus works together to create a home-like setting with a calm pace, letting residents stay as active as they're able or prefer, with enrichment offered for the mind and body. Staff develop friendships with residents and try to keep everyone connected through social life, dining, and wellness activities. The community's verified in its licensing, and it's known around the area for friendly service, a range of activities, and strong support for its residents.

    About Brookdale

    Brookdale LaCrosse is managed by Brookdale.

    Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.

    The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.

    Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.

    The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.

    Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.

    People often ask...

    Brookdale LaCrosse offers competitive pricing, with rates starting at a cost of $3,646 per month.

    Brookdale LaCrosse offers assisted living and memory care.

    There are 20 photos of Brookdale LaCrosse on Mirador.

    The full address for this community is 3141 E Ave S, La Crosse, WI 54601.

    No, Brookdale LaCrosse does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Wisconsin, the Department of Health Services' Division of Quality Assurance licenses assisted living and long-term care facilities through surveys, verification visits, and complaint investigations.

    License number0012328
    StatusActive
    Facility typeResidential Care Apartment Complex
    License classRegular
    Capacity20 residents
    LicenseeBROOKDALE SENIOR LIVING COMMUNITIES INC
    EffectiveJuly 1st, 2008

    Inspection Reports

    5

    Reports

    7

    Citations

    4

    Complaints

    2

    Years

    16 Mar 2026Complaint
    Investigations found multiple deficiencies related to staff orientation, medication administration, resident medication access, and resident record maintenance.
    • DHS 83.19Orientation
    • DHS 83.32(3)(h)Rights of Residents: Receive Medication
    • DHS 83.37(2)(d)Documentation of Medication Administration
    • DHS 83.42(1)Resident Record Maintained
    14 Aug 2025Complaint
    Found no deficiencies.
    11 Feb 2025Verification
    Verified no deficiencies were identified after the verification visit.
    09 Aug 2024Complaint
    Investigated a medication administration error where a resident received another resident's medications; the incident led to a hospital observation.
    • 83.32(3)(h)Rights of Residents: Receive medication
    14 Feb 2024Complaint
    Investigated a complaint and found refunds due were not returned within 30 days after discharge, and the environment was not clean or comfortable.
    • DHS 83.31(6)(a)Return refunds to resident within 30 days
    • DHS 83.43(1)Environment safe, clean, and comfortable

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Brookdale LaCrosse. The information above has not been verified or approved by the owner or operator. For exact information, please contact Brookdale LaCrosse directly. There is no cost for this service. We are compensated by the community you select.

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