Our House Senior Living - River Falls Memory Care is described by families as a small, home-like memory-care community with consistently positive day-to-day caregiving. Reviewers emphasize compassionate, respectful staff who foster family-like relationships and provide personalized attention; several accounts cite staff going beyond routine duties to assist residents with personal needs, including pet-related support. Resident mood and social engagement are frequently noted as strengths, and individual staff members and managers receive specific praise for leadership and responsiveness.
Care and staffing are generally characterized as attentive and warm. Caregivers are described as accommodating, courteous, and hands-on, with routine services such as grooming and personal care available. At the same time, a recurring operational concern involves inconsistent family communication and follow-up: some families experienced unreturned calls or delays in response, which can create frustration during transitions or when questions arise. Relatedly, a number of administrative lapses—billing errors, a bounced check, bank fees, and delayed deposit refunds—were described, indicating opportunities to strengthen financial-operations processes.
Dining and programming are noted positively. The dining room is described as spacious and the meals as good in quality. Activity offerings are broad and seasonally rich — music, gardening, craft projects, outings, holiday events, carolers, and intergenerational interactions are highlighted. Reviewers observe active efforts to expand programming (for instance, plans to hire a dedicated activities person), which suggests program development is ongoing.
Facility condition and cleanliness are mixed. The community is frequently described as well maintained, bright, and comfortable with varied room sizes and a homey atmosphere. However, some families raised odor concerns in certain common areas and suggested that carpeting and wall coverings would benefit from updating. These comments point to targeted maintenance and deep-cleaning needs rather than generalized neglect.
Management is generally viewed as responsive and supportive; several families recommend the community and note clear points of contact. The property’s small scale is repeatedly framed as a benefit for personalized service and a cozy environment, though it may also limit staffing breadth (notably, activity staffing) and operational redundancy. Overall, the facility earns strong praise for the quality of hands-on care, social engagement, and homelike atmosphere, coupled with actionable areas for improvement in administrative accuracy, family communication, and selective facility updates.
