Overall, feedback about Comforts of Home – St. Croix Falls is largely positive, particularly regarding caregivers’ kindness, the comfortable atmosphere, and residents’ sense of being at home. Families and outside care providers describe staff as attentive, respectful, and compassionate, with individualized care and strong advocacy. Some families have also appreciated staff support during transitions and coordination with hospice. However, experiences are not uniform, especially for residents with advanced Alzheimer’s disease or dementia-related behavioral and personal-care needs. One family initially described difficulty with redirection and hygiene assistance, while a later follow-up from the same family noted improvement in staff patience and their ability to support the resident.
Staff and management receive frequent praise for being welcoming, knowledgeable, and responsive to questions. Several accounts describe managers as accessible and involved in overseeing care. Other feedback raises concerns about staff training, turnover, and communication, including difficulty reaching staff to coordinate appointments and a desire for periodic family conferences. One review also raised concerns about the availability of on-site nursing; prospective families may wish to ask how nursing oversight is arranged and how care needs are communicated between staff, clinicians, and families.
Dining feedback is generally favorable: residents and visitors describe meals positively, and one account highlights customized meals and cooking activities. A contrasting review criticized food quality and room cleanliness, so families may want to visit during a meal and ask how housekeeping standards are monitored. Most comments describe the building as clean, comfortable, and home-like, with attractive grounds and outdoor areas. A visitor noted that rooms are small and that showers are located down the hall, which may be important to assess during a tour.
Activities include live music, games, baking, resident gatherings, and a monthly resident council. Some families would like more activities to keep residents engaged, and one noted differences in activity availability between the two buildings. In considering the facility, families may find it useful to ask about activity schedules, dementia-care training, personal-care routines, staffing coverage, and communication practices, particularly when a resident has complex or changing needs.
