Mirador estimate
    $4,425/month

    Our House Senior Living - New Richmond Memory Care

    1310 Circle Pine Dr, New Richmond, WI 54017
    • Assisted Living
    • Memory Care

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    Reviews

    4.93·(41)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      4.9
    • Meals

      4.9
    • Amenities

      4.6
    • Value

      4.9

    Pros

    • Compassionate, attentive caregiving staff
    • Personalized memory-care programming
    • Small, home-like community atmosphere
    • High cleanliness and maintenance standards
    • Homemade, flexible dining with appealing menu options
    • Varied activities including arts, music, and crafts
    • Regular social events and celebrations
    • Strong family communication and engagement
    • Secure indoor and outdoor living spaces
    • 24/7 supervised care and end-of-life support

    Cons

    • Intermittent staffing shortages
    • Inconsistent responsiveness for some personal-care tasks
    • Periodic reliance on passive activities
    • Program scale limitations due to small facility size

    Summary of reviews

    Overall impression Reviews paint a consistently positive picture of a small, home-like memory care setting characterized by a warm atmosphere and staff who are described as compassionate, attentive, and respectful. Families regularly emphasize personalized attention, frequent social interaction, and a community feel in which residents are treated with dignity. The facility's scale appears to support close staff–resident relationships and frequent family communication.

    Care quality and staff Care is described as person-centered and appropriate for residents with memory impairment. Staff availability is noted around the clock, and reviewers highlight respectful interactions, patient handling, and support at end of life. A recurrent operational theme is that management tends to respond when concerns are raised; however, there are occasional comments about inconsistent responsiveness for certain personal-care tasks and indications of intermittent staffing shortages. Those staffing constraints appear to affect service consistency at times rather than being a uniform characteristic.

    Dining and nutrition Dining receives uniformly favorable commentary. Meals are described as homemade, locally sourced at times, and flexible to residents' needs and preferences; special meals and birthday celebrations are highlighted. Reviewers note appealing aromas and presentation, and that staff accommodate individualized dining choices. Overall, food service is positioned as a clear strength of the program.

    Activities and programming The facility offers a variety of cognitively oriented activities—arts and crafts, music and singing, group projects, and occasional special events such as spa days and performances—which families find engaging and appropriate for memory-care residents. At the same time, some feedback requests broader or more consistently interactive programming; periods where activities were more passive (for example, television-based) were noted. This pattern appears linked in some comments to staffing levels and the small program scale.

    Facilities and safety Physical spaces are consistently described as clean, well-maintained, and welcoming. Common areas and private rooms are characterized as neat and comfortable; outdoor seating, secure grounds, and homelike touches such as a piano and fireplace are cited as positives. The facility's small size contributes to a secure, intimate environment, though that same scale may limit the range of on-site amenities and program variety.

    Management and family engagement Communication with families is generally portrayed as strong and responsive. Reviewers cite helpful arrival assistance, availability of FaceTime or other remote contact, proactive director engagement, and a sense that families are treated as partners. Many families say they would choose the facility again or recommend it to others.

    Notable patterns and recommendation guidance Strengths cluster around staff quality, individualized memory-care approaches, pleasant dining, and a clean, home-like environment. The main operational weaknesses inferred are intermittent staffing shortages and related inconsistencies in personal-care responsiveness and activity intensity. For prospective families, this facility is likely a good fit if a small, intimate memory-care setting with strong interpersonal care and home-cooked dining is a priority; those seeking a larger program with a wider range of continuously staffed, highly interactive activities should clarify staffing patterns and activity schedules during the tour and admissions discussions.

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    Location

    Our House Senior Living - New Richmond Memory Care is located at 1310 Circle Pine Dr, New Richmond, WI, 54017.

    About Our House Senior Living - New Richmond Memory Care

    Our House Senior Living - New Richmond Memory Care is a thoughtfully designed residence dedicated to providing dignified and quality care for seniors experiencing dementia and other forms of memory loss. The home emphasizes a nurturing, safe, and secure environment where residents can thrive even as their cognitive needs change. At the heart of the community is a commitment to supporting seniors who can no longer live independently, ensuring they have not just the care they require, but also the respect and compassion they deserve.

    The residence provides 24-hour staff presence, ensuring support around the clock for all residents. Assistance is available for important daily activities such as dressing, grooming, and bathing, helping seniors remain comfortable with the routines of day-to-day life. Medication management is handled with care and attention, offering peace of mind to both residents and their families.

    Meals at Our House Senior Living - New Richmond Memory Care are thoughtfully prepared, with three healthy meals served daily in a welcoming dining room, complemented by snacks throughout the day. The environment is enhanced with inviting communal spaces such as the memory care porch and a living room designed for comfort and social interaction. Individual rooms are designed for privacy and personalization, while shared areas foster a sense of community and belonging.

    The home offers flexibility in care options, including the ability to accommodate short-term or respite stays when space is available. This allows for tailored support that meets the changing needs of residents and their families. The atmosphere is further enriched with carefully curated activities and programs designed to engage the mind and spirit, often featuring crafts, bingo, and social events like “Coffee and Cops.” Artistic touches such as flowers, paintings, and themed decorations offer residents sensory stimulation and enjoyment.

    Our House Senior Living - New Richmond Memory Care stands out for its warm, welcoming setting and attentive support, ensuring residents experience dignity, safety, and connection throughout their stay.

    People often ask...

    Our House Senior Living - New Richmond Memory Care offers competitive pricing, with rates starting at a cost of $4,425 per month.

    Our House Senior Living - New Richmond Memory Care offers assisted living, memory care, and board and care.

    There are 20 photos of Our House Senior Living - New Richmond Memory Care on Mirador.

    The full address for this community is 1310 Circle Pine Dr, New Richmond, WI 54017.

    No, Our House Senior Living - New Richmond Memory Care does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Wisconsin, the Department of Health Services' Division of Quality Assurance licenses assisted living and long-term care facilities through surveys, verification visits, and complaint investigations.

    License number0013427
    StatusActive
    Facility typeCommunity-based Residential Facility
    License classRegular
    Capacity15 residents
    LicenseeKSMS OUR HOUSE LLC
    Care servedAdvanced Aged, Irreversible Dementia/alzheimer's
    EffectiveOctober 1st, 2011

    Inspection Reports

    4

    Reports

    11

    Citations

    2

    Complaints

    3

    Years

    18 Dec 2025Verification
    Verified the previously cited deficiency was corrected and found no new violations.
    18 Aug 2025Complaint
    Investigated two deficiencies: one for failing to report a neglect allegation to the department within the required 7 days, and another for rooms not being clean and free of odors.
    • 83.12(2)(a)Caregiver: Investigating abuse & neglect
    • 83.44(2)(a)Rooms clean and free from odors
    03 Oct 2024Verification
    Found that two employees were not screened for tuberculosis per CDC standards.
    • Wis. Admin. Code 83.17(2)(a)TB screening for employees per CDC standards
    17 Jul 2023Complaint
    Found multiple deficiencies related to caregiver background checks, health screenings, orientation, continuing education, service plan implementation and updates, hand hygiene, and non-fire evacuation drills.
    • 83.17(1); DHS 12Licensee conduct caregiver background check
    • 83.17(2)(a); DHS 12Employees screened for communicable disease
    • 83.19Orientation
    • 83.25Continuing education
    • 83.35(3)(c)Implement, follow the individual service plan
    • 83.35(3)(d)Service plans updated annually or on changes
    • 83.47(2)(e)Hand washing
    • 83.47(2)(e)Other evacuation drills

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Our House Senior Living - New Richmond Memory Care. The information above has not been verified or approved by the owner or operator. For exact information, please contact Our House Senior Living - New Richmond Memory Care directly. There is no cost for this service. We are compensated by the community you select.

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