Nicaj Manor

    18610 N. 30th Place, Phoenix, AZ, 85050
    4.2 · 15 reviews
    • Memory care
    AnonymousLoved one of resident
    3.0

    Warm caregivers but misleading management

    I have mixed feelings. The staff are warm, attentive and go out of their way - my parent was happy, the facility is spotless, home-like, with great food, activities and caring caregivers who eased anxiety and even helped with hospice transitions. However, management misrepresented services: there's no 24-hour nursing or routine BP checks (meds were missed), advertised extras (nails, yoga, Medicare support) sometimes aren't provided, and there are surprise fees and hefty deposits ($1,500 service fee, possible $500 bedding charge, $2,000 deposit, agency fees). I appreciate the caregivers but would caution others to verify medical coverage, written services and all fees before committing.

    Pricing

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    Amenities

    4.20 · 15 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      4.4
    • Meals

      4.8
    • Amenities

      5.0
    • Value

      1.3

    Location

    Map showing location of Nicaj Manor

    About Nicaj Manor

    Nicaj Manor is an assisted living and memory care community where seniors can get help with daily tasks like bathing, dressing, and taking medicine, and from what people have seen, the care homes sit in regular neighborhoods which means residents live with a small group and a live-in caregiver handles things like cooking, cleaning, and medication reminders, and there's always support for folks who need more care, like help with incontinence or diabetes, and you'll find pet-friendly spaces where you can sit around with neighbors, plus there's wheelchair accessible showers and tubs in the rooms, so folks with limited movement can get around easier, and when it comes to food, kosher and vegetarian meals show up on the menu for those who need them. The place offers transportation services if you have to go to a doctor's appointment or want to see family, and the parking's there if you've still got a car. For folks with dementia, Nicaj Manor's got special memory care rooms designed to cut down on confusion and wandering, and the staff get involved with therapies that help with memory and safety so everybody feels a bit calmer. If someone just needs to stay for a short while, Nicaj Manor also offers respite or short-term stays. Wi-Fi's included if you like to keep in touch online, and the large sitting areas give residents space to relax or talk with friends.

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