Overall sentiment across the reviews is negative, with a few small positives. Multiple reviewers indicate that residents are physically comfortable and that rooms are large, but beyond that there are repeated and serious concerns about care quality, facility maintenance, staffing, communications, and financial management. The tone is one of disappointment and worry: families feel they are not receiving the level of service or the transparency they expected for the price being charged.
Care quality and clinical oversight emerge as major themes. Reviewers report instances of overmedicating and underfeeding, which are both significant safety and wellbeing issues. There are also claims that residents do not receive physician visits at the facility, implying limited medical oversight. These comments suggest inconsistent or inadequate monitoring of medication and nutrition, and raise potential concerns about neglect or poor clinical protocols. While one reviewer noted that their relative is "doing ok," the same reviewer still described the overall experience as "not as good," indicating that comfort in basic terms does not offset the clinical and care shortcomings noted elsewhere.
Staffing and communication problems are repeatedly mentioned. The facility is described as understaffed, which likely contributes to limited activities, poor meal monitoring, and slow or insufficient communication with families. Reviewers specifically call out poor communication and even describe interactions as dishonest. Families report difficulty obtaining accurate information about their loved ones and about billing. These patterns point to systemic issues in staffing levels, staff training, or management practices that affect day-to-day caregiving and family trust.
Facility upkeep and amenities also draw criticism. Cleanliness problems are called out explicitly—cobwebs and dust were mentioned—indicating that housekeeping standards may not be consistently maintained. The physical rooms are characterized positively for size, but the broader facility environment and maintenance appear to need improvement. Activity programming is minimal: reviewers say there are no outings and that on-site activities are largely limited to watching television. This lack of engagement opportunities can negatively affect residents’ quality of life and social stimulation.
Management, billing, and financial integrity are significant recurrent concerns. Reviewers allege pricing issues, including being charged a private-room rate for a shared room, and broader accusations of dishonesty and mismanagement of funds. The cost is described as high, and when coupled with the reported deficits in care, cleanliness, and programming, families feel the fees are not justified. These financial complaints are especially consequential because they speak to both transparency and potential exploitation.
In summary, the reviews portray a facility with some positive physical attributes—most notably spacious rooms and a basic level of resident comfort—but with serious and recurring problems in staffing, clinical care, cleanliness, activities, communication, and financial transparency. The most frequently cited issues are understaffing, medication and nutrition concerns, minimal activities, poor housekeeping, and contested billing practices. Taken together, the pattern suggests systemic weaknesses rather than isolated incidents. Families considering this facility should investigate staffing ratios, medication management protocols, meal plans, activity schedules, housekeeping standards, and ask for clear, written billing contracts and financial accounting before making placement decisions.
