West Hills Home Care, Inc II sits in a quiet West Hills neighborhood south of Bell Creek, near Shadow Ranch Park, and this small, well-run home cares for up to six residents at a time, which helps everyone get to know each other pretty well. The facility offers assisted living, memory care, and skilled nursing, so folks can stay there even if their needs change, and the staff, including the owner Mylene who's a nurse, watches over everyone around the clock with 24-hour awake supervision. Residents here pick from large studios or one-bedroom suites, fully furnished, and wheelchairs fit fine through doorways and showers. The place allows both dogs and cats, and families can visit as they wish, which helps people feel more at home.
Every day, staff helps with bathing, dressing, personal hygiene, medication, and even special needs like diabetes care, meal preparation with pureed food options, and feeding help if needed, since sometimes hands just aren't as steady as they once were. There's a doctor on call, nurses check in, and staff monitors health, keeps track of appointments, and coordinates with outside healthcare if folks need more help. The environment is calming and safe, thanks to emergency buttons, a secured property with electronic wander alert systems and bracelets for dementia care, so folks who might try to leave or get lost get extra supervision, and staff handle aggressive or unusual behaviors with patience and attention.
The home provides three meals a day plus snacks, laundry, house cleaning, and residents don't worry about bills since all utilities are included. There's a busy schedule with things like arts and crafts, card games, bingo, exercise, walking paths, dancing, and outings now and then to places like parks or restaurants if people feel up to it. A hair salon, movie nights, devotional services, a garden, community activities, and reading nooks give residents plenty to do and chances to socialize, or relax if they prefer. Residents and staff often chat, do nails and hair, or just share stories, with staff aiming to support emotional well-being along with physical health.
Those with mobility troubles get help moving and transferring-sometimes with lifts or two-person assists-plus reminders to use the restroom, and the space is designed to be safe for wheelchairs. People can join a short-term stay, come for a day program, or move in for long-term care, and the facility supports different levels of need, even high-acuity care and hospice. The setting feels homey, cozy, and clean, and the staff treats folks with respect, offering personal care plans shaped by each person's health and wishes. Residents have access to telephone and high-speed internet, watch cable TV if they like, and enjoy both indoor and outdoor community spaces. Transportation to doctors and other appointments gets handled by staff, and families can rely on open communication for support and counseling as needed. The staff speaks English, and they make it a point to treat residents like family, focusing on safety, health, and meaningful activities every day.
