Overall sentiment in the collected reviews is mixed but leans toward serious concern. Several reviewers report significant problems that directly affect safety and quality of care — including alleged neglect, medication errors or missing medicines, failures in emergency response, and poor hygiene/cleanliness. At least one reviewer explicitly states the facility was operating without proper licensing. These issues are repeatedly cited across multiple summaries and appear to be the dominant negative themes.
Care quality and clinical safety: Multiple summaries describe clinical lapses: medications being misused or missing; dietary restrictions being ignored; dementia-specific needs not being met; and a patient’s condition worsening after a stay. There are serious safety complaints such as an alleged failure to call 911 during an emergency, ambulance transfers required under distressing circumstances, and an evacuation plan that was mishandled during a hurricane-related power outage. One review references a DFS (Department of Family Services) report, which adds weight to regulatory or oversight concerns. Taken together, these comments indicate recurring problems with basic clinical oversight, medication administration, emergency protocols, and dementia care competency.
Staff and management: Reviews are conflicted about staff. One reviewer describes the staff as "very caring" and "very professional," which suggests that positive experiences do occur. However, multiple other reviews raise issues with management practices: sketchy paperwork, surprise fees, an unreimbursed maintenance fee, canceled appointments, and missing personal belongings. These administrative problems contribute to families’ stress and erode trust. The presence of at least one positive comment about caring staff suggests variability — some staff may provide good day-to-day support while management systems, recordkeeping, and policies are inconsistent or poorly enforced.
Facility, cleanliness, and environment: Cleanliness reports are polarized. At least one reviewer says the facility was "very clean," while others describe rooms and common areas as filthy and cite specific issues like urine-stained wheelchair pads. The facility appears to be a small duplex in a neighborhood with limited parking and surrounding properties that raised concerns for some families. The exterior curb appeal was noted as pleasant by one reviewer, but neighborhood safety and the small, home-like duplex format were off-putting to reviewers who expected a larger facility or different atmosphere.
Policies, paperwork, and fees: Several reviewers mention sketchy paperwork, surprise fees, and a maintenance fee that was not reimbursed. These recurring administrative complaints point to unclear contracts or poor communication about charges. One reviewer explicitly called the experience stressful and referenced formal oversight (DFS), suggesting that some concerns escalated beyond informal complaints.
Emergency preparedness and pet/hygiene policies: A hurricane-related power outage uncovered flaws in the evacuation plan and emergency preparedness, according to reviews. There is also a report of a dog in the kitchen, which raises hygiene concerns and potential food-safety violations. Combined with accounts of missed medications, missing clothes, and poor hygiene maintenance, these points suggest lapses in standard operational controls and infection-prevention or property-handling procedures.
Patterns and reliability: The reviews present a mixed but cautionary picture: isolated praise for caring, professional staff and an apparently well-kept exterior stands alongside numerous, specific allegations of neglect, regulatory/noncompliance issues, medication and emergency failures, and poor administration. The repetition of serious safety concerns (medication errors, failed 911 response, evacuation mishandling) and administrative problems (surprise fees, sketchy paperwork, missing items) is the most significant pattern and should be treated as the primary signal for prospective families.
Bottom line: While at least one reviewer had an excellent experience and praised the staff and cleanliness, multiple reviewers reported severe problems affecting safety, health, and trust. The most frequent and consequential complaints involve medication handling, emergency and evacuation failures, staff/management administrative lapses, cleanliness issues, and potential regulatory noncompliance. These themes point to inconsistent quality and potential risk. Families considering this facility should verify licensing and regulatory status, ask for written emergency and medication-management policies, review contracts closely for fees, inspect cleanliness and resident rooms in person, and inquire about any official investigations or DFS reports before making placement decisions.
