Overall sentiment across the reviews is mixed but leans positive about caregiving quality and value while raising recurring concerns about infrastructure, accessibility and inconsistent management practices. The strongest and most consistent praise centers on staff: reviewers repeatedly describe compassionate, attentive, and knowledgeable caregivers and administrators. Several reviews name administrators and staff (for example, Cammy, Roachelle, Jerry) and emphasize prompt responsiveness, 24/7 nursing coverage, on-site LPN and regular nurse practitioner visits. Families frequently attribute successful recoveries and strong trust in the facility to the care team and highlight a home-like atmosphere, individualized attention, and organized services. Multiple reviewers explicitly say they would recommend Anaheim Crown Plaza because of the people who work there and the day-to-day care residents receive.
Facility features and living spaces receive varied feedback. Many reviewers note very large rooms (both shared and private), recent interior refurbishments, wood floors and clean hallways. Others, however, describe dated areas or a shabby condition in parts of the building, showing an uneven perception of maintenance though several comments praise an active maintenance staff and ongoing improvements. Parking is generally adequate according to many reviews, though some cite parking problems. Common indoor amenities such as patios, dining rooms and community spaces are mentioned positively; there is also consistent feedback that outdoor courtyard space and sunlight are limited and that the facility lacks extensive outdoor amenities.
Dining and activities are important positives for many families but opinions are mixed. Numerous reviews praise varied activities (bingo, karaoke, weekly shopping trips, movies) and report that residents are engaged and social. Activities are described as plentiful and inclusive, including for residents with dementia. Food reviews vary: several reviewers call the meals nutritious, diverse, and plentiful (with mentions of on-site ice cream and good soup), while others criticize presentation, small portions, repetitive menus, or lack of appeal. Two-seatings in dining rooms, alternate choices, and occasional room service are noted, though room service carries an extra fee.
Significant and recurrent concerns relate to infrastructure, safety and accessibility. Multiple reviewers report bathroom plumbing problems and persistent unpleasant odors in hallways or bathrooms. Elevator reliability is a major red flag in several summaries: there is only one elevator for three floors, and reviewers report the elevator being overworked, sometimes nonfunctional, and in at least one instance trapping residents. Accessibility is also questioned — reviewers report a tub lip that obstructs wheelchair access and allege misrepresentation of accessibility features. Some worrying safety-related observations include residents sleeping in hallways or common rooms and descriptions of the place resembling a skilled nursing facility, which made a few family members uncomfortable leaving more dependent relatives there.
Management and price structure are areas of mixed and sometimes contradictory feedback. Several reviews lavish praise on the administrator and ownership for being available, organized, and compassionate; other reviews describe administrators and owners as horrible or unfriendly. There are allegations that management ignored incidents of mistreatment and even called a licensed professional a liar in one report. Multiple reviewers mention extra or à-la-carte charges for laundry, services and room service, and note that care or amenities can incur additional fees beyond the base rate (one price point noted was $1350). Some reviewers appreciate the affordability and value, while a few say the facility is too expensive or expresses disappointment with how charges are handled.
Cleanliness and organization show a split pattern: many families report clean rooms, tidy hallways and responsive housekeeping, while others report old smells (stale or mop-water odors), dirty/disorganized staff offices, broken laundry equipment, and dated or run-down areas. Noise and atmosphere concerns appear in several reviews — frequent mentions of blaring TVs, high-pitched call-system sounds, and a crowded lobby — which can impact residents who need quieter environments.
In summary, Anaheim Crown Plaza is frequently praised for its caring, responsive and professional staff, 24/7 nursing availability, spacious rooms and budget-friendly pricing, making it a good fit for families prioritizing compassionate hands-on care and affordability. However, prospective families should weigh those strengths against recurring infrastructure and safety issues (plumbing and elevator reliability, accessibility barriers), mixed management experiences and extra fee structures, and variable upkeep in parts of the building. The facility appears to be strongest in personal care, community activities and staffing; it is more inconsistent in building condition, amenities, and administrative transparency. Visitors should request a full tour (including bathroom and elevator access), clarify all extra fees and accessibility features, and ask about recent repairs/maintenance records before making a placement decision.
