Overall sentiment across the reviews is mixed but leans positive about the on-the-ground caregiving, therapy, and rehabilitation services, while showing recurring concerns about management decisions, dining quality, and inconsistent facility maintenance. Reviewers repeatedly praise the frontline staff — CNAs, nurses, therapists, and activity staff — for being friendly, attentive, and professional. Specific staff members are named positively (therapists Tina and Jim; occupational therapist Kathryn; nurse Ivory; activity director Susie; director Kimberly), and multiple comments highlight quick call-button responses, painless blood draws, and timely progress updates. Rehabilitation and therapy are strong themes: many reviewers describe effective, motivating therapy that supported recovery, improved mobility, and reduced fear of falling. Overall nursing care and supportive interactions are frequently listed as strengths, and several reviews call Mountain Manor one of the best skilled nursing options they experienced.
Facility and room-related feedback is similarly mixed but generally positive about interior spaces. Many reviewers report clean, well-kept rooms with daily housekeeping, decent- to large-sized rooms, and pleasant common areas such as a courtyard, an attractive living room, and an exercise room. Some guests appreciated updated or refurbished areas and described an upbeat, pleasant rehab environment. At the same time, a subset of reviews notes that the building can feel run-down and that there have been periods with odor or cleanliness lapses. Semi-private accommodations that involve shared bathrooms (reports of four residents sharing a bathroom) are noted and may be a comfort issue for some families.
Dining and activities generate the most polarized responses. Several reviewers enjoyed hot, tasty meals and said the food was better than alternatives; others criticized the food as uninviting, with soggy vegetables and overcooked items that did not stimulate appetite. One reviewer explicitly called out room for improvement in dining service. Activities are praised when available: the activity program and staff (notably Susie) received positive mentions, and overall activities were described as very good by some. However, COVID-related reductions in activities were also reported, leaving some residents with fewer engagement options during that period.
Management and ownership present a clear pattern of mixed and conflicting impressions. Some reviewers report improved management, better staff interaction, refurbishing efforts, and an owner who has invested in updates. Others, however, describe a more troubling trend: after a change in ownership, caring staff were replaced, and the new ownership was accused of prioritizing the bottom line over resident well-being. These reviewers describe decreased empathy from management, staff-attitude declines, and perceptions that residents are treated like revenue. The reviews reflect a bifurcated experience — depending on timing and individual interactions, families either felt grateful for professional, compassionate care or felt disappointed by cost-driven decisions that affected staffing and culture.
Recurring operational notes: the facility can experience busy periods that affect responsiveness or atmosphere; yet multiple reviewers emphasized timely nurse responses and professional therapy staff. Administrative presence (social worker, business manager) was noted in at least one review, suggesting a degree of structure and communication. Financially, at least one reviewer highlighted relatively low rent (under $3,000) for a semi-private room, which may be an important factor for families weighing cost against quality.
In summary, Mountain Manor is consistently praised for its frontline caregivers, nursing staff, and rehabilitation services, which many families found compassionate and effective. Physical spaces and housekeeping are often clean and pleasant, with some recent refurbishments noted. However, there are meaningful and repeated concerns about dining quality, occasional cleanliness and maintenance issues, semi-private bathroom arrangements, and, importantly, mixed experiences with management and ownership changes. Prospective residents and families should weigh the consistently strong clinical/therapy reputation and caring staff against the variable dining experience and the possibility of administrative changes affecting culture and staffing. Visiting in person, meeting the care team, sampling meals, and asking about current management/staffing trends would help families get a clearer, up-to-date picture before making decisions.
