Overall sentiment in the reviews for Creston Village Assisted Living and Memory Care is predominantly positive, with many reviewers praising the staff, grounds, and activity programming while noting several recurring operational and communication issues. Most reviewers highlight a clean, well-maintained property with active remodeling and updated rooms; the facility’s large outdoor areas (roughly 10 acres), garden and gardening club, patio/barbecue areas, and landscaped grounds are repeatedly cited as standout features that contribute to a pleasant, country-like atmosphere. The home offers both assisted living and memory care, with a med-tech room, on-site physical therapy, and a dedicated head nurse mentioned as evidence of clinical supports on site.
Staff performance appears to be a major driver of resident and family satisfaction but is reported inconsistently. Many reviews describe staff as friendly, accommodating, and proactive—especially dining and activities personnel—and families frequently mention thorough tours and welcoming admissions experiences. However, a notable minority of reviews report mixed staff quality or poor responsiveness, and at least one report cited a messy or unclean room. These contrasting accounts suggest variability in day-to-day execution of care and housekeeping rather than uniformly excellent or poor staffing across the board.
Facilities and amenities receive strong praise: the community has roomy common spaces such as a bright dining room, movie theater, library, and several TV areas. Accessibility is emphasized (wheelchair-oriented bathrooms and layouts), and rooms often have individual climate control. Activity offerings are diverse and robust—art classes, balance and exercise classes, walking groups, shopping and bus tours, weekly outings (lunches and drives in the country), and a lively events schedule that many residents enjoy. The community’s ability to organize outings to local attractions (beach, downtown Paso Robles, golf course proximity mentioned) is a recurring positive. At the same time, apartment size assessments are inconsistent across reviews: some describe apartments or rooms as spacious, while others call them small.
Dining impressions are generally favorable but mixed. Several reviewers appreciate a varied dining program with daily specials, posted nutrition information, and staff willing to accommodate requests. Conversely, a recurring criticism is that some meals are hit-or-miss and the overall menu can be limited at times. Practical service issues are also noted: extra charges for certain services, an unreliable internet connection combined with higher prices, and interruptions to programs—activities were paused during COVID-19 according to some reviews (though many mention activities have since resumed).
Management and communication emerge as a significant pattern of concern. Multiple reviewers cite communication problems with the front desk and management responsiveness, and a few explicitly reference broader management issues. Corporate ownership is mentioned by some reviewers, sometimes framed as a negative. The combination of communication lapses, occasional cleanliness complaints, inconsistent staff responsiveness, and add-on fees creates an area of risk that prospective residents and families should probe during a tour.
In summary, Creston Village appears to offer attractive grounds, a lively activity program, useful on-site clinical supports, and many staff members who are friendly and accommodating—factors that lead most reviewers to describe the community as a good value. Prospective residents should, however, investigate specific operational details during a visit: clarify what fees are extra, verify internet and beauty services availability, ask for concrete examples of how management addresses cleanliness or staffing complaints, and see the exact apartment types to confirm size expectations. These steps will help determine whether the positive aspects (grounds, activities, clinical supports, and a welcoming culture) outweigh the reported inconsistencies around staffing, management communication, and some service quality issues.
