Overall sentiment is mixed but polarized: a substantial number of reviewers praise Crestview Manor for its caring, hands-on staff, clean and well-kept facilities, and an accessible management team, while another set of reviewers report serious problems with food quality, customer service, communication, and the facility’s institutional feel. Many family members express deep gratitude—citing staff who go beyond basic nursing by helping with grooming, activities like gardening, transportation around the property, and strong coordination with outside rehab facilities. Multiple reviewers highlight a friendly, homey environment where residents are engaged and staff keep families informed. Cleanliness and reliable laundry/housekeeping are recurring positives, and several reviewers specifically call out an attentive administrator or manager who is available and involved.
Care quality: Reviews show a clear division. Numerous comments praise nursing staff as wonderful, loving, and attentive—residents and family members report that nurses and attendants provide high-quality hands-on care, emotional support, and individualized attention. Several reviewers explicitly describe feeling saved or extremely satisfied with the care their loved one received. However, other reviewers describe limited staff-resident interaction (interactions largely confined to a medication line), and occasional disrespectful treatment of residents. This suggests variability in day-to-day care experiences and staff-resident relationships depending on shifts, units, or individual staff members.
Staff and management: Many reviewers emphasize positive experiences with management and frontline staff—calling administrators attentive, caring, and communicative. At the same time, a distinct cluster of reviews report poor customer service: phone calls and promises left unanswered, negative phone interactions, and specific complaints about staff availability (Becky cited by name). The pattern indicates inconsistency in responsiveness and follow-through. Several reviewers praise a 'hands-on' manager who is always available, but others report unreturned calls and unmet expectations, pointing to uneven leadership or operational gaps.
Facilities and rooms: Multiple reviewers laud the facility as very clean and well maintained with pleasant outdoor areas and activity spaces. The majority of rooms are described as private, but there are reports of small rooms, shared bathrooms, and limited showers in some areas. The building’s age is a consistent theme: some reviewers describe an older, hospital-like environment with limited renovations, which contributes to a less modern feel compared with newer communities. For some families this is offset by cleanliness and care; for others the institutional appearance is a notable downside.
Dining and activities: Comments on meals are mixed and often strongly polarized. Several reviews describe the food as appealing or acceptable and note an active activities program—residents engaged, nice activity areas, seasonal decorations like Easter décor—and personalized outings and hobbies. Conversely, other reviews state the food is abysmal or bland and even allege residents were left hungry. A few reviewers explicitly said there was no recreation. This split suggests that dining quality and activity availability may vary across dining times, staff, or wings of the facility.
Costs and value: Some families report that Crestview Manor provides good value and is affordable. In contrast, there are complaints that charges are high enough to consume most of a resident’s Social Security benefits. This financial concern appears significant to those who raised it and suggests a need for clearer billing communication and transparency for prospective residents and families.
Notable patterns and overall assessment: The dominant theme is variability—many reviewers describe an excellent, caring environment with engaged staff and clean surroundings, while a minority report severe shortcomings in food, customer service, communication, and atmosphere. Prospective families should weigh the positive reports of compassionate care, cleanliness, and an involved manager against the negative reports about food, the building’s institutional feel, occasional disrespectful staff behavior, and inconsistent responsiveness. If considering Crestview Manor, ask specific, documented questions about dining schedules and menus, staff-to-resident interactions beyond medication rounds, bathroom/shower arrangements for the specific room, billing practices, and the facility’s process for handling communication and complaints to better assess whether your likely experience will align with the many positive reviews or the more concerning negative accounts.
