Overall sentiment across the reviews is mixed, with clear strengths in social programming, basic accommodations, and some strong leadership, but significant and recurring concerns about care quality, staffing, cleanliness, and management responsiveness. Multiple reviewers praise the director and note that the facility can be a safe, convenient, and affordable option—especially for residents with dementia who need wandering safeguards and social activities. However, many other reviews detail troubling incidents and persistent operational issues that prospective residents and families should investigate carefully.
Care quality and staff competence are the most frequently cited areas of concern. Several reviewers describe unskilled or rude staff, poor health monitoring, and neglect of essential personal care such as bathing and grooming. Specific disturbing reports include residents being left without assistance, soiled clothing (feces on clothing), and a lack of nighttime toileting assistance, which together suggest understaffing or poor staff training/supervision during critical periods. Conversely, some reviewers say staff are pleasant and care is OK, indicating inconsistency in care quality from shift to shift or unit to unit.
Management and communication problems are another common theme. Multiple summaries mention unresponsive management and poor communication with residents and families. There are also complaints about rent increases and upcharges (including after VA benefits are applied), and a note that affiliated companies are registered at the same address, which raises transparency questions for some reviewers. These management concerns compound the care issues because prompt, communicative leadership is important for addressing staffing shortages and care lapses.
The facility itself appears to be an older building with mixed impressions. Positives include furnished rooms (private and semi-private) with private bathrooms, TVs, dressers, and a layout geared toward elderly convenience. The property offers large recreational rooms, courtyards, an outside patio, and proximity to shopping, which reviewers appreciate. Negatives include an aging facility with odors, worn carpets, and maintenance/upkeep shortfalls. Rooms are described as small and somewhat dormitory-like by some residents, and overall cleanliness is reported as inconsistent.
Dining and activities are clear strengths for many residents. Reviewers mention regular programming such as bingo, exercise classes, crafts, music days, ice cream socials, holiday events (Thanksgiving/Christmas), and religious services. Meals are often delivered hot and include salads and soups, and some reviewers find the food acceptable. Others criticize the food for lacking flavor. The active social calendar and available recreational spaces are repeatedly cited as positive contributors to resident quality of life.
Medical and onsite services are limited. Several reviewers note that medical care is provided by external providers rather than onsite nursing or clinical teams. The facility is described as focusing on dementia/Alzheimer’s care with locked doors and wandering restrictions; this can be reassuring for families seeking safety but can also feel confining to some residents. Reviewers indicate the staff can handle some increased care needs, but several warn that the facility may not be appropriate as needs become more complex, given the reported lack of health monitoring and limited onsite clinical services.
Patterns and recommendations: the reviews paint a picture of a facility that can offer a supportive social environment, an engaged director, and basic, affordable accommodations for residents—particularly those with dementia who benefit from secure environments and social programming. At the same time, there are repeated, serious complaints about personal-care neglect, staffing shortages (especially at night), cleanliness, and management responsiveness. Prospective residents and families should verify staffing levels and night coverage, ask about protocols for toileting and personal hygiene, clarify all fees and policies on rent increases, inspect rooms and common areas for cleanliness and odor, and confirm how medical needs are handled and which external providers are used. If consistent, high-acuity care and close health monitoring are required, this facility may not meet those needs without further inquiry and assurances from management.
