Overall sentiment across the collected reviews for Indigo Manor Nursing and Rehabilitation - Bedrock Healthcare is highly polarized and inconsistent. A substantial portion of reviewers report excellent rehabilitation outcomes, compassionate direct-care staff, and a bright, recently remodeled environment in parts of the building. Those positive reviews highlight strong physical therapy programs, named staff who went above and beyond, active social programming, useful on-site amenities (salon/barber, eye doctor), and, for some families, an affordable and well-run financial admissions experience. Several accounts describe successful short-term rehab stays that led to discharge home and name therapy and nursing staff as the key strength of the facility.
Counterbalancing these positive accounts are numerous, serious complaints that indicate systemic problems in other parts of the facility or during different shifts. Many reports describe neglectful clinical care — missed medications, inadequate hydration and feeding, delayed or absent responses to call bells, rehospitalizations, and allegations that poor clinical coordination or misfiling of records led to unsafe outcomes. Multiple reviewers allege events they consider medical negligence, including falls, infections, late-night hospital calls, and a small number of reports linking perceived care failures to resident deaths. These clinical concerns are amplified by accounts that medical/clinical services can be disjointed, with limited physician availability and no clear interdisciplinary team in some cases.
Staffing and culture show a split picture. Numerous reviews praise CNAs, therapists, and certain RNs as attentive, caring, and effective — with several staff members repeatedly named and lauded. At the same time, many families report high staff turnover, pay-driven staffing practices, and shifts where staff appear hurried, understaffed, or indifferent. Criticisms extend to nursing leadership and administration: social services is frequently described as unresponsive or unattainable, and multiple reviews report unprofessional behavior from administrators and nursing leaders, including threats, yelling, and punitive actions. This inconsistency suggests the resident experience may vary substantially by unit, shift, or which staff are on duty.
Facility condition and cleanliness are another major area of divergence. Some guests describe a clean, bright, and recently renovated lobby and communal spaces, with well-maintained grounds and adequate parking. Conversely, other reviewers report serious sanitation and maintenance problems: roaches in hallways and bathrooms, moldy ceilings and walls, dirty rooms, stained laundry, broken bathroom fixtures, worn carpeting, drafty windows, and uncomfortable mattresses. These persistent environmental complaints raise infection-control and safety concerns that accompany the clinical and staffing issues described above.
Dining and amenities received mixed feedback. Several reviewers praised the dietary team and said food was well-prepared, customizable, and enjoyable. However, many others reported cold or repetitive meals (spaghetti frequently cited), limited meal choices, rationing of ice/water, and other issues such as lack of decaf coffee or poor portioning. Activities and amenities (nail painting, barber, community rooms, bingo, happy hours) are often listed as positives, but there are also notes that many residents sit alone, do not participate, or that certain wings are less active and more depressing than others.
Communication, discharge planning, and payor/insurance handling are recurrent trouble spots. Families describe difficulty reaching nurses and social workers, delays or failures in Medicaid or Medicare re-enrollment, loss of DME when insurance changes occur, and miscommunication about discharge dates leading to unsafe or rushed discharges. There are reports of privacy violations, misfiled paperwork, threats to involve Adult Protective Services in disputes, and financial disputes including alleged overcharging and deceptive billing. Phone access problems (missing in-room phones, long delays to activate lines) further complicate family communication.
Safety and security issues appear repeatedly: accounts of missing personal belongings, unmonitored facility entrances, and concerns about resident supervision are common. Combined with reports of neglectful care and environmental hazards, these safety concerns are particularly troubling to families considering placement.
Patterns and takeaways: the reviews indicate a facility with pockets of excellent clinical and rehabilitative care and committed staff, coexisting with serious operational, cleanliness, administrative, and safety problems. The variability appears to be large — positive outcomes and experiences are frequently tied to specific therapy teams, nurses, or shifts, while negative reports are often tied to management, social services, particular units, or off shifts. This split suggests that prospective residents and families should perform targeted due diligence: request to meet the therapy team and unit nursing leadership, tour the specific wing where the resident would live (at different times of day), review recent health inspection and infection-control records, ask for staffing ratios and turnover statistics, clarify billing and insurance handling in writing, and get a written, detailed discharge and care plan.
In summary, Indigo Manor demonstrates clear strengths in rehabilitation and in the commitment of many direct-care staff and therapy professionals, and parts of the facility have been recently updated and well maintained. However, the volume and severity of negative reports — including allegations of neglect, unsanitary conditions, theft, poor administration and communication, and problematic discharge/insurance handling — are significant. These mixed signals mean that while some residents may receive excellent care, there is a nontrivial risk of encountering serious problems depending on unit, shift, and management responsiveness. Families should investigate current conditions and recent corrective actions carefully before making placement decisions.
