The reviews for Palm Krest Manor Assisted present a strongly mixed and polarized picture with several clear themes emerging. A portion of reviewers praise the caregiving staff, describing them as accommodating, caring, attentive to residents' needs, and willing to go above and beyond. Multiple positive comments highlight kitchen staff who take pride in their cooking and deliver good meals. Some reviewers also state the interior is clean, the facility is pleasant, a courtyard/outdoor space exists, remodeling work has been done, and the facility was kept COVID-free in at least one report. Several reviewers explicitly say they would recommend the facility, and a few note that owners or the administrator are personally familiar with residents—an indication of continuity of oversight in some accounts.
Contrasting sharply with those positives, a substantial number of reviews describe serious and persistent problems. Facility maintenance and cleanliness are the most frequently cited negative issues: reviewers report filth, roaches and other bugs, dirty diapers left on the floor, and overall descriptions such as "filthy," "dirty," and "run down." Specific safety and infrastructure concerns include a poorly maintained parking lot with jagged potholes, lack of protective coverings in common/outdoor areas, and alleged fire code violations. Several reviewers use strong language about the facility being inadequate to meet basic needs.
Care quality and staffing are another area of deep division. While some reviewers praise staff attentiveness, others report dangerous lapses: staff sleeping on the job, failure to notify families when residents fall, theft of a resident's disability check, and claims of dishonest or unprofessional behavior. Understaffing is repeatedly mentioned and is offered as a possible contributor to poor care and hygiene. These allegations, when taken together (sleeping staff, falls not reported, theft, and understaffing), constitute significant safety and regulatory concerns in the eyes of those reviewers who reported them.
Management and ownership are described inconsistently across reviews. A subset of reviews praises long‑tenured ownership and administrators who know residents personally and have overseen remodeling efforts. In contrast, other reviewers claim the facility has new owners and an uncaring administration, suggesting turnover or at least very different perceptions of leadership. This inconsistency may indicate variable experiences over time or differences between staff shifts/units, but the reviews as written do not provide a clear timeline to reconcile those accounts.
Dining and social aspects receive largely positive individual mentions (good meals, proud cooks), and outdoor space/courtyard is noted as a benefit, albeit with complaints about lack of shade and inadequate protective covering in common areas. The overall sentiment is therefore highly mixed: there are concrete positives (compassionate staff in some reports, good meals, some renovation) alongside severe negatives (cleanliness issues, pest infestations, alleged safety violations, and serious care lapses). The frequency and severity of the negative reports—particularly those alleging neglect, theft, fire code violations, and pest infestations—are significant patterns that prospective residents and families should weigh carefully against the favorable comments about caring staff and good food.
In summary, reviews of Palm Krest Manor Assisted suggest an inconsistent standard of care and maintenance. While some residents and families report compassionate, attentive staff, clean interiors, good meals, and management familiarity, a sizable and vocal group reports troubling problems with cleanliness, pests, maintenance hazards, understaffing, alleged neglect, and even theft. These conflicting themes point to variability in resident experience that could stem from staffing fluctuations, management changes, or differences in expectations. Anyone considering this facility should investigate the specific, current conditions (inspection reports, pest-control records, staffing levels, recent ownership/management changes) and speak directly with current residents and families to determine which pattern—positive or negative—better represents the facility today.
